39 Replies Latest reply: Sep 30, 2013 12:33 PM by Harriet Palmer RSS

    Wacom tablet not servicing whole screen (Win 7)

    pantless Community Member

      After making the move to Windows 7 a few months ago everything went fine regarding my tablet. Then a month later the driver died, i installed a newer version of the tablet for W7 and since then ive been having nightmares regarding the touch functionality of the tablet.

       

      As of a week or two ago, the pen functionality has started dieing too. Im almost certain that what ever problems im having is not related to the tablet itself but my machine.

      When photoshop is not the active window, my pen can control the cursor to any position on the screen, however once photoshop is the active window, i can only control the upper left corner of the monitor. Ive tested it on a few apps and the same is happening on Fireworks, After Effects.

      http://iaza.com/work/100421C/186136.jpg << shows the area in which i can move to

       

      I'm running Windows 7 Ultimate 32bit

      I have the latest patch for Photoshop CS4 (11.0.1)

      Have the latest patch for my tablet (5.2.1-6) - Bamboo Fun Pen & Touch

       

      Is there some settings in photoshop that changes where the tablet controls and such or?

       

      Thanks, (i hope this is in the right place )

        • 1. Re: Wacom tablet not servicing whole screen
          Soulcast Community Member

          I would actually recommend contacting Wacom forums or Wacom customer service with this problem as it does not sound like Photoshop is affecting this in any way. Good luck! I would be a wreck if my wacom stopped working....

          • 2. Re: Wacom tablet not servicing whole screen
            dec9 Community Member

            Have you updated the video card drivers?

             

            Also sometimes when the mouse is too close to the pen it does strange things.

            • 3. Re: Wacom tablet not servicing whole screen
              pantless Community Member

              The graphics driver is all up to date, and im not sure what you mean by the mouse making stuff go crazy but im pretty sure thats not it

              • 4. Re: Wacom tablet not servicing whole screen
                Reynolds (Mark) Community Member

                There will be a Wacom Control Panel. Under "Mapping" you can control the area of the screen covered by the tablet. I suggest that this setting has been altered.  

                 

                I am not used to how this is set up on the PC, but Im assuming its most probably much the same as the Mac Wacom System Preference.

                • 5. Re: Wacom tablet not servicing whole screen
                  pantless Community Member

                  I hooked it up to a second PC i have and it worked flawlessly, meaning its must be my actual computer thats playing up.

                  I looked around for a wacom forum, found nothing for my local wacom site (AU) and only found a forum for sharing artwork and such on the US site

                  I did however find out that by going through the registry i can alter settings for the tablet more extremely but i haven't figured out what i could change to fix it.

                   

                  & when the tablet is only controling 1/4 the screen, its only when photoshop is the active window, so its fine again when i have another window active

                  • 6. Re: Wacom tablet not servicing whole screen
                    Bart Cross Community Member

                    Pantless: Just because the tablet works on another computer doesn't mean it isn't a problem with the drivers on the original computer.

                     

                    There are two options here, go to 'Mapping' under the 'Wacom Tablet Properties' in control panel and reset it to see if it releases the pen from the limited space you have now.

                     

                    If this is still a problem, download the latest drivers from WACOM, uninstall the current drivers, reboot the computer and then install the new drivers to see if this corrects the problem.

                    • 7. Re: Wacom tablet not servicing whole screen
                      pantless Community Member

                      I am awre that it could possibly be the driver thats playing up.

                      However i have uninstalled, rebooted, installed the latest driver numerous times and nothing is changing

                       

                      With the mapping, i have reset the settings for it, but the same is still happening Perhaps i havent explained properly.. its currently working perfectly fine. but if i were to launch photoshop right now, and have it has the active window, im limited to were i can move the cursor to, simply making another window active will change this back to being perfectly fine.

                      • 8. Re: Wacom tablet not servicing whole screen
                        Bart Cross Community Member

                        Have you reset the PS prefs? Could be a screwup there.


                        • 9. Re: Wacom tablet not servicing whole screen
                          pantless Community Member

                          if by that you mean

                          C:\Users\uesr\AppData\Roaming\Adobe\Adobe Photoshop CS4\Adobe Photoshop CS4 Settings\Adobe Photoshop CS4 Prefs.psp

                          then yes

                           

                          .. I'm assuming theres only 1 preference file

                          • 10. Re: Wacom tablet not servicing whole screen
                            Bart Cross Community Member

                            This is very strange, any of the above suggestions should have fixed the problem by now.

                             

                            The only thing left are the Windows tablet settings, but that doesn't seem likely as this only affects PS.

                             

                            I'm out of ideas, sorry I couldn't resolve this for you.

                             

                            I have used WACOM support and they are very good.

                            • 11. Re: Wacom tablet not servicing whole screen
                              wes1 Community Member

                              Just something that hasn't been mentioned yet. In the Wacom tablet properties, have you tried selecting Photoshop as an application to see if that has anything to do with the workings of the tablet? I have no idea if it will or not.

                               

                              Wes

                              • 12. Re: Wacom tablet not servicing whole screen
                                pantless Community Member

                                not quite sure what you mean there

                                • 13. Re: Wacom tablet not servicing whole screen
                                  MattBlakeTx Community Member

                                  I AM HAVING THE SAME PROBLEM!!!  My Tablet worked fine for a day, NOW anytime I open Photoshop or Illustrator it only works on the upper left hand corner of the screen.  No answer anywhere on the web... several other people having the same problem.  Every one just keeps saying install new drivers, install new drivers... we've all done that and it doesn't solve the problem.

                                   

                                  Only in our Adobe programs does the tablet not function accurately.

                                   

                                  Anyone have an idea?

                                  • 14. Re: Wacom tablet not servicing whole screen
                                    Kraal55

                                    Hello there, I had this very same problem with my Bamboo Tablet...thankfully I resolved it here is how I did it:

                                     

                                    - Installed latest Wacom driver

                                    - Opened Pen Tablet Properties

                                    - Selected Pen Mode - Details

                                    - Changed 'Screen Area' from 'All Screens' to 'Monitor' and left the number as '1'

                                     

                                    That was it, after I did this the pen worked properly in Photoshop! I hope this works for you.

                                    • 15. Re: Wacom tablet not servicing whole screen
                                      tofix Community Member

                                      Hello, I`ve the same problem too

                                       

                                      I had contacted the wacom support:

                                       

                                      Go to Start menu -> Pen tablet and run the tablet preference utility  to remove the settings, which resets and restarts the driver. If the  problem remains, go to the Windows control panel 'programs and  features', select the 'features' list and uninstall the 'optional  pen/tabletpc components', then restart Windows and test it. If you need  the Windows pen inking features, install the optional components again.  Usually this corrects the problem.

                                       

                                      If I have photoshop already open and reset the wacom-preferenceutility the pen works well on the whole screen (till I start another adobe program), but without pressure-levels..

                                       

                                      The last reply of Wacom:

                                      Try to start PS while pressing Ctrl-Alt-Shift to reset the program to  its defautls as well. If it still does not work, I suggest check with  Adobe for known problems.

                                       

                                      I dont know what to do!!

                                      • 16. Re: Wacom tablet not servicing whole screen
                                        Chris Cox Adobe Employee

                                        Photoshop cannot control the tablet mapping to the displays.

                                        Reseting Photoshop's preferences won't make any difference.

                                         

                                        You need to be looking in the Wacom settings (or the Ink settings if you accidentally turned that on).

                                        • 17. Re: Wacom tablet not servicing whole screen
                                          BALeaver Community Member

                                          06/22/2010

                                          I have just spoken to Wacom Tech Support and have received a resolution for this problem (I have an Intuos 4, small) for both CS5 and Lightroom 3, under Windows 7.

                                           

                                          Problem description: the tablet would only function in  the top left area of the full screen when running Photoshop and in Lightroom only a portion of the image window, plus the pointer jumped all over the place on menu items.

                                           

                                          1. Wacom does not have anything posted in their knowledge base nor is there a resolution posted on the Wacom Community Forum.

                                           

                                          2. Wacom Tech Support recognized the issue immediately and walked me through manually updating the driver (even though I had installed the latest driver once again this morning).  The TS said their driver does not always install correctly under Windows and they find it necessary to manually update.

                                           

                                          3. The TS indicated that they would not post this as a known issue and therefore would not post a solution in their Knowledge Base because each computer was unique and required their direction. You must call Wacom Tech Support (800-922-6613) to individually receive directions (be at your computer when you make the call).

                                           

                                          I think they won't post because of the uninformed viewpoint that some companies retain, that problems make their product look bad - Wacom should consider how happy their customers would be if they could readily find a known issue and its resolution - how many frustrated Wacom users have experienced this problem?  Probably close to the number of units sold.

                                          • 18. Re: Wacom tablet not servicing whole screen
                                            Tess Monash Community Member

                                            Hey all,

                                             

                                            I had this problem too and rung Wacom tech support, who fixed the problem - this may not work for everyone, but it sure worked for me. I'm running a Windows 7 64-bit system with CS3 with an Intuous 2 tablet.

                                             

                                            From memory, these are the steps I took:

                                             

                                            First, remove all user preferences in the Tablet Preference File Utility.

                                             

                                            Then, in the control panel, uninstall the Wacom tablet driver, and any other programs related to the pen tablet (I had a few plug ins).

                                             

                                            Restart the computer.

                                             

                                            In the start menu search bar, search "wacom*.*" and delete any files that come up (unless you can tell they have nothing to do with the tablet).

                                            Search "tablet*.*" and do the same (when I searched just "tablet" a few things came up in the control panel, but the tech told me to ignore that)

                                            Search "wintab*.*" and do the same.

                                            Go to control panel and check that there are no more wacom thingies in there.

                                            Empty the recycle bin.

                                             

                                            Restart the computer and unplug the tablet.

                                             

                                            When you're up again, plug in the tablet (try another usb port if you can) and download the latest driver from the Wacom website.

                                             

                                            Restart the computer once more.

                                             

                                            Now, open Photoshop or whatever program and hopefully your mapping should be fine - mine was!

                                             

                                            Good luck, I hope this works for anyone who had a problem.

                                            • 19. Re: Wacom tablet not servicing whole screen
                                              darthcows82 Community Member

                                              Thanks, I've had that problem for months.

                                              • 20. Re: Wacom tablet not servicing whole screen
                                                Ground-Rat Community Member

                                                I tried all of the above and it still didn't work for me. So I uninstalled everything, cleaned out the reg, unplugged the tablet and restarted. Then I installed the drivers with no tablet attacted and then restarted again. Upon restart I plugged in my Bamboo Fun and BAM! It finally worked.

                                                 

                                                Windows 7 64bit

                                                Adobe CS4 and LR3

                                                • 21. Re: Wacom tablet not servicing whole screen
                                                  AustinWebmaster Community Member

                                                  I recently purchased the Intuos4 medium tablet and I am having a simlar problem  The cursor will not cover the entire screen.  It stops short of the bottom only when using Photoshop.  The tablet works fine with Dreamweaver.  I was NOT able to solve the problem by opening Wacom Tablet Properties, selecting Grip Pen, All applications and Mapping. I then clicked Default which set the Service Area to Full and the Tablet Area to Full.  Force Proportions is not checked.   Cursor is still stopping short of the bottom of the screen. I am running the most up-to-date Windows drivers for the Intuos 4. Downloaded them yesterday from Wacom download.

                                                   

                                                  Windows 7 Ultimate

                                                  Photoshop CS5

                                                  Intuos 4 Medium

                                                  HP HD HDX Premium Series

                                                  • 22. Re: Wacom tablet not servicing whole screen
                                                    Locke Hunter Community Member

                                                    I have this Wacom Graphire and, having recently upgraded to Windows 7 and having just got CS5, I now have this random problem.

                                                     

                                                    Yesterday, the tablet worked great. Today, suddenly it conforms to a laggy top corner of the screen, but only when I have Photoshop or Illustrator as the active window.

                                                     

                                                    I've followed the forums' many solutions; the only thing that seemed to work was reseting my tablet preferences, which killed my tablet hotkeys along with all of the adjustments but it undid the problem so that was fine... for about 5 minutes, then my tablet started acting sort of like a mouse and started to click instead of brush.I've had this problem before too, the old solution being that I had to open Photoshop with the tablet, not my mouse, or else it'd be confused. This isn't working now.

                                                     

                                                    So I'm really frustrated again. I'm about ready to sell this graphire, as drivers for it are a pain and no one else seems to have this model so solutions are infrequent.

                                                     

                                                    Outside of contacting Wacom, which I plan to do in the next few minutes, does anyone have any solutions for the odd screen problem AND why my graphire is acting up? What's so different between graphire, Intuos, Bamboo, etc??

                                                     

                                                    Windows 7, 32-bit

                                                    Photoshop Extended CS5

                                                    Wacom Graphire CTE630BT

                                                    • 23. Re: Wacom tablet not servicing whole screen
                                                      r4nchm4n Community Member

                                                      OK, I had the same problem, and the post above worked for me with the following reservations.  If you are using Win7 64 bit Pro you may run into permission problems when the search on 'wacom' returns a bunch (5 in my case) of results.  Win7 makes it awfully hard to remove .sys files.  Out of the 5 listed you will have to go to each individual location (r click, go to folder) to see if you can delete from the actual folder (Win will not allow you to delete anything from the search results listed).  IF you get a prompt about not being a trusted installer, don't try to delete.

                                                       

                                                      One of the files will delete easily from the containing folder, the others won't.  That's the one you want to delete - I know that sounds dumb!  Reinstall the driver - it's Pen Tablet_5.2.4-5 for a CTE-630BT Graphire wireless, start the discover process in Bluetooth and it will link up and install the driver.  BTW if you have a bluetooth divice left over from a previous driver install/BT connection, delete it and start the discover process again.

                                                       

                                                      I am using design standard CS5, Lightroom 3.  Good luck, this crap drives me crazy.  It's not like I don't shell out a wagonload of money for good software and good hardware.  Why isn't it easy?

                                                      • 24. Re: Wacom tablet not servicing whole screen
                                                        tiredofwaiting Community Member

                                                        I recently bought a Bamboo Pen tablet and was having the same problem in Lightroom 3.3, cursor stuck in upper left quadrant.  But after reading some of the posts here, I did the following and it seems to have solved the problem.

                                                         

                                                        1.  Disconnect the tablet

                                                        2.  Uninstall the driver (even tho I already had upgraded to the lasted version 5.2.4-5)

                                                        3.  Restart the machine

                                                        4.  Download and reinstall the driver, same one.

                                                        5.  Reconnect the tablet.

                                                        5.  Bingo, all fixed.  Makes no sense to me, but it's still working one day later.

                                                         

                                                        Windows 7 Pro 64 bit

                                                         

                                                        Good luck.

                                                        • 25. Re: Wacom tablet not servicing whole screen
                                                          toxic_panic Community Member

                                                          I just talked to Wacom Tech support.

                                                           

                                                          Using an Intuos 4, and Windows 7, I was having some problems with CS5.

                                                           

                                                          He told me that the drivers weren't completely installed.

                                                           

                                                          Here's what he told me to do.

                                                           

                                                          1. Open the Start Menu
                                                          2. Open the Control Panel
                                                          3. If in category view, click Hardware and Sound
                                                          4. Under "Devices and Printers", click Device Manager
                                                          5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
                                                          6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
                                                          7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
                                                          8. Click on Browse My Computer for Driver Software
                                                          9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
                                                          10. Click Next
                                                          11. And it should update itself.

                                                           

                                                          I hope this clears things up. If not, try calling the Wacom Tech Support.

                                                           

                                                          ~Kay

                                                          • 26. Re: Wacom tablet not servicing whole screen
                                                            Costa231ab Community Member
                                                            Apr 21, 2010
                                                            Re: Wacom tablet not servicing whole screen

                                                             

                                                            The  graphics driver is all up to date, and im not sure what you mean by the  mouse making stuff go crazy but im pretty sure thats not it

                                                             

                                                            I also don't understand that "mouse marking stoff go crazy"  %-)

                                                            • 27. Re: Wacom tablet not servicing whole screen
                                                              David Green Community Member

                                                              This solution has just solved my problem.

                                                              I am surprised that installing an updated driver did not complete these steps, which is a little disappointing, and I was getting concerned that me recently purchased Intuos 4 tablet was not going to do the job properly.

                                                              Thanks for the solution post toxic_panic.

                                                              • 28. Re: Wacom tablet not servicing whole screen
                                                                Longbuxu Community Member

                                                                toxic_panic wrote:

                                                                 

                                                                I just talked to Wacom Tech support.

                                                                 

                                                                Using an Intuos 4, and Windows 7, I was having some problems with CS5.

                                                                 

                                                                He told me that the drivers weren't completely installed.

                                                                 

                                                                Here's what he told me to do.

                                                                 

                                                                1. Open the Start Menu
                                                                2. Open the Control Panel
                                                                3. If in category view, click Hardware and Sound
                                                                4. Under "Devices and Printers", click Device Manager
                                                                5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
                                                                6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
                                                                7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
                                                                8. Click on Browse My Computer for Driver Software
                                                                9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
                                                                10. Click Next
                                                                11. And it should update itself.

                                                                 

                                                                I hope this clears things up. If not, try calling the Wacom Tech Support.

                                                                 

                                                                ~Kay

                                                                 

                                                                This works like a charm. solved my problem. win7 64bit, cs5.

                                                                I don't like the  idea installing and reinstalling and wait for ... wacom.

                                                                Remember that we tend to plug in the tablet first, MS driver comes in and play, then we install wacom driver, it won't replace MS driver completely.

                                                                This is what I did:

                                                                1. Go to Device Manager.

                                                                2. There are 2 HID-compliant mouses (exactly the same Properties, Provider: Microsoft ... in both, no Wacom Virtual HD Driver) and 1 Wacom Mouse Monitor.

                                                                3. I chose the second HID-compliant mouse, point to Browse -> Computer -> Program Files -> Tablet, exactly as toxic did --> driver is updated, provider: Wacom, it becomes "Wacom mouse".

                                                                4. Switch back to Photoshop, it WORKS.

                                                                 

                                                                note: no need to restart/log out&in the computer, nor restart Photoshop.

                                                                • 29. Re: Wacom tablet not servicing whole screen
                                                                  cythralis Community Member

                                                                  Thank you super much, this fixed the issue for me. Windows7 64bit, intuos3, cs5. Finally I can use all of my screen again.

                                                                  • 30. Re: Wacom tablet not servicing whole screen
                                                                    EricBooth Community Member

                                                                    Thanks for this. This fixed it for me.

                                                                    • 31. Re: Wacom tablet not servicing whole screen (Win 7)
                                                                      Rainbowhite Community Member

                                                                      I have the same problem, tried the solution, I only have one  HID-Compliant Mouse and when I try to update the driver manually, it just tells me that Windows thinks the driver si up to date, should I desinstall my tablet driver and download an older one to update it this way ?

                                                                      • 32. Re: Wacom tablet not servicing whole screen (Win 7)
                                                                        Trevor.Dennis MVP

                                                                        It looks like everyone is all fixed up, but when I first looked at the thread I had to think about the Precision Mode, and Display Toggle switches on the Intuos 4.  (Third and forth buttons from top )

                                                                        • 33. Re: Wacom tablet not servicing whole screen (Win 7)
                                                                          Chris Cox Adobe Employee

                                                                          Are you trying to get the driver update from Microsoft (mistake) or Wacom (where you need to go)?

                                                                          • 34. Re: Wacom tablet not servicing whole screen (Win 7)
                                                                            draw.all.day Community Member

                                                                            Had same problem after upgrading to a newer PS version.  Go to Wacom and download the latest driver for your tablet.  Once you've done that and restart your computer, the stylus should work fine in PS.

                                                                            • 35. Re: Wacom tablet not servicing whole screen
                                                                              Plastic743 Community Member

                                                                              toxic_panic wrote:

                                                                               

                                                                              I just talked to Wacom Tech support.

                                                                               

                                                                              Using an Intuos 4, and Windows 7, I was having some problems with CS5.

                                                                               

                                                                              He told me that the drivers weren't completely installed.

                                                                               

                                                                              Here's what he told me to do.

                                                                               

                                                                              1. Open the Start Menu
                                                                              2. Open the Control Panel
                                                                              3. If in category view, click Hardware and Sound
                                                                              4. Under "Devices and Printers", click Device Manager
                                                                              5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
                                                                              6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
                                                                              7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
                                                                              8. Click on Browse My Computer for Driver Software
                                                                              9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
                                                                              10. Click Next
                                                                              11. And it should update itself.

                                                                               

                                                                              I hope this clears things up. If not, try calling the Wacom Tech Support.

                                                                               

                                                                              ~Kay

                                                                              Many thanks it works.

                                                                              I had the same problem with vista 64 bits and a bamboo fun pen and touch.

                                                                              • 36. Re: Wacom tablet not servicing whole screen
                                                                                JSA_ Community Member

                                                                                Hello to all, I have just tried this very same fix in Windows 8 RTM and it is working properly now! You're a life-saver. I just wanted to put my tablet to trash! Thank you very much for this!

                                                                                • 37. Re: Wacom tablet not servicing whole screen (Win 7)
                                                                                  Tigg21004 Community Member

                                                                                  Was experiencing this issue as well in CS6 on Windows 7 x64

                                                                                   

                                                                                  I installed the drivers and uninstalled them countless times. I uninstalled and installed CS6 and none of this solved my problem.

                                                                                  I ended up going to

                                                                                   

                                                                                  Start>All Programs>Bamboo>Bamboo Preference File Utility

                                                                                   

                                                                                  In the "Bamboo Preference File Utility" under "All User Preferences" I clicked "Remove" allowed it with administrative privilages when asked, then setup my tablet preferences again. and opened photoshop. This worked but only temperarily. i have to do it every time I open photoshop now, until some permanent fix is found

                                                                                  • 38. Re: Wacom tablet not servicing whole screen
                                                                                    michaelsonbritt Community Member

                                                                                    Toxic_panic:  Your post was incredibly useful.  Total lifesaver.  Thank you!!

                                                                                     

                                                                                    In my case,  the tablet is a Graphire Bluetooth, model CTE-630BT, used with Photoshop CS6.  The solution worked perfectly.

                                                                                     

                                                                                    Michaelson Britt

                                                                                    • 39. Re: Wacom tablet not servicing whole screen
                                                                                      Harriet Palmer Community Member

                                                                                      Thank you! This answer has made my evening