10 Replies Latest reply: Jun 10, 2010 6:38 AM by linziloop RSS

    InDesign CS5, can't open file due to plugins problem

    linziloop Community Member

      Hi folks!

       

      I'm on Max OSX 10.5.8 and i am currently using a trial version of CS5 (Design Premium) while work sorts out the cash for the upgrade.

       

      I work inhouse, and I needed to send an artwork file to an external design agency. I saved the file in CS5. The agency have CS5. When they open it, they get an error message to say they don't have the plugins needed to open it. We've never had any plugins, I'm not aware of any that would come with the trial that don't come with the bought version, so i don't know what to do.

       

      Is there a way of saving a file without saving these "plugins" along with it? Or is there something else i can do?

       

      Any help much appreciated