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1. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 1, 2010 12:30 PM (in response to wurre)Check the Bridge forums (Win and Mac) where this problem is discussed for Bridge update 4.0.1.
Same problem on my PC but fix by Adobe team should be on the way ...
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2. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Michelle Qi Jun 1, 2010 1:59 PM (in response to And.)Sorry you are experiencing Adobe updater issues. Please try to remove the following the "1.0" folder from your system:
Mac: <user>/Library/Application Support/Adobe/AAMUpdater
Please let us know if this resolves the updater issue.
Thanks,
Michelle Qi
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3. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Michelle Qi Jun 1, 2010 1:58 PM (in response to wurre)Sorry, the Windows information is mssing from my previous post.
Try to remove the "1.0" folder on Windows from:
XP: <OS Drive>:\Documents and Settings\<user>l\Local Settings\Application Data\Adobe\AAMUpdater
Vista and WIn7: <OS Drive>:\Users\<user>\AppData\Local\Adobe\AAMUpdater
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4. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 1, 2010 2:12 PM (in response to Michelle Qi)Thanks,
removed 1.0 (WinXP) but no success > same error report by Adobe Application Manager as before.
Did a reboot and tried updating again but same result.
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5. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wurre Jun 1, 2010 3:00 PM (in response to And.)Thanks for the effort,
but it doesn¨t work.
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6. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Pronil Sengupta Jun 2, 2010 4:07 AM (in response to wurre)Can you please send the following to pronil.sengupta@gmail.com or attach here?
1. Snapshot of task manager of all the processes running across all the users. (When you are observing the error)
2. PDApp.log present in %temp% folder.
3. 1.0 folder which contains all the updater related logs.
4. Installer log present in /ProgramFiles/Common Files/Adobe/Installers.
Regards,
Pronil
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7. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wurre Jun 2, 2010 6:09 AM (in response to Pronil Sengupta)The files have been mailed, I hope you can solve the problem.
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8. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 2, 2010 2:01 PM (in response to wurre)In the meantime Bridge update 4.0.1 as well as ACR 6.1 became available at adobe.com for manual downolad and installation.
But on my PC installation failed, same situation as before, see thread "CS5: Installing Bridge update 4.0.1 does not work" in Bridge forum (Win). So currently no way to update my application :-(
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9. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 2, 2010 1:59 PM (in response to wurre)Sent my files too. Thanks to Adobe staff for their efforts!
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10. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
sjprg Jun 3, 2010 9:15 AM (in response to wurre)I have installed on 6 PCs of different manufacturers and 2 Macs with NO problems. I suggest that you try a CLEAN install of your OS. I would be willing to bet that you have junk in your systems, and its not from Adobe.
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11. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wurre Jun 3, 2010 10:05 AM (in response to sjprg)How much are you willing to bet, and how do you propose to send the money?
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12. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 3, 2010 10:11 AM (in response to sjprg)I see the ultimate expert is posting ...
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13. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
sjprg Jun 3, 2010 10:55 AM (in response to And.)Go ahead and fight with the problem, its no skin off my nose. I cleanup 5 of 6 PCs a week and
99.8% of the problems are defective installs of the OS and/or op errors. Ive been doing this since the Kaypro (1985) days so if you don't like
my input find out the hard way.
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14. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 3, 2010 11:08 AM (in response to sjprg)That would mean that only 0,2 % of available software is affected by bugs. Proper work!
Why then releasing so many patches?
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15. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
John Joslin Jun 3, 2010 11:30 AM (in response to And.)And. wrote:
That would mean that only 0,2 % of available software is affected by bugs. Proper work!
Why then releasing so many patches?
There are very few Photoshop patches and the regular ACR updates are to cater for the never-ending stream of different cameras and raw formats more than bug fixes.
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16. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 3, 2010 11:40 AM (in response to John Joslin)I understood that sjprg refers generally to software not in particular software released by Adobe?
Anyway back to the topic
Today I had a joint online session with a member of Adobe staff to check my Bridge installation. The chance that a fix for the updater issue will be available very soon is realistic. Thumbs up and thanks again to Adobe for their exemplary personal support!
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17. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
And. Jun 3, 2010 11:52 PM (in response to And.)Issue should be fixed!
See thread "CS5: Installing Bridge update 4.0.1 does not work" (Bridge Windows forum)
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18. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wwpny Jun 4, 2010 9:41 AM (in response to wurre)For Mac users
The error log seems to point to ERROR: 1 Unable to get permissions of "/Applications/Adobe/AdobePatchFiles"
I checked my Application folder and I had an old text file called "Adobe"
I deleted and create a new empty folder "Adobe"
I tried the updater again and at this point it was able to use this new folder
and complete the update both for ACR 6.1 and Bridge 4.0.2
Yohoo!
Done!
Mic
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19. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wurre Jun 5, 2010 3:14 AM (in response to And.)Thanks to a serviceminded employee at Adobe the problem is now solved
for me. A few new files to exchange for old ones did the trick;
I guess it was the same solution you got.
And to SJPRG: it was not a crappy OS install, it was not a load of junk and it was not user error.
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20. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
petroid Jun 8, 2010 6:45 AM (in response to wurre)Would You like to share some info on how to fix the problem?
Seem's like the only one person, who, with Adobe's employee help, was able to fix it, is not enough for us!!!
Please, post the solution here...
Thanks in advance!
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21. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Pronil Sengupta Jun 9, 2010 5:02 AM (in response to petroid)1. Please download the attached file and save it
2. Extract this zip file in a directory. E.g. c:\User\[USERNAME]\Temp\For_User
3. Open command prompt.
4. Run command "c:\User\[USERNAME]\Temp\For_User\ProcessLog.exe" ( First rename ProcessLog_exe to ProcessLog.exe)
5. Please send the output of command to me.
6. If the last line of the output is "UId is EMPTY". Then do following steps
7. Extract "c:\User\[USERNAME]\Temp\For_User\UWA-Devbuild-signed.zip file.
8. Go to folder "c:\program files\common files\adobe\oobe\PDApp"
9. Make a copy of UWA folder.
10. Copy the three files present inside folder "c:\User\[USERNAME]\Temp\For_User\\UWA-Devbuild-signed " into "c:\program files\common files\adobe\oobe\PDApp\UWA" folder.
11. Then try to update the using Menu->Help->Updates.
Regards,
Pronil
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For_Updater.zip 1.7 MB
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22. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
photoboy10 Jun 9, 2010 6:02 AM (in response to Pronil Sengupta)Why should we have to go through the heartache after spending thousands on your products.
This is something Adobe should be diligently working on to correct. I expect to go to my help menu and update with absolutely no problem.
Adobe got 100% of my money I expect the program to be working 100% in return.
I spent my hard working money on Adobe products to increase productivity not to slow me down and waste hours of useless troubleshooting when it's Adobe's responsibility.
Please fix this issue so we don't have to go through this torture any more.
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23. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Curt Y Jun 9, 2010 8:16 AM (in response to photoboy10)photoboy10 wrote:
I spent my hard working money on Adobe products to increase productivity not to slow me down and waste hours of useless troubleshooting when it's Adobe's responsibility.
Please fix this issue so we don't have to go through this torture any more.
This is exactly the attitude that will cause Adobe to withdraw from these user forums again. If Adobe can not reproduce the problelm in the lab how are they going to fix it?? They are trying to help, give them a hand or stop complaining!
And no, I do not work for Adobe.
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24. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
darkstar125 Jun 9, 2010 10:31 AM (in response to Curt Y)Photoboy is exactly correct...... FIX THIS OR ELSE REFUND MY MONEY BACK! I already gave Adobe my hand when I extended it with thousands of dollars intact. They took my money and can't supply with a correctly working product.
If Adobe wants to withdraw then I will withdraw my money I gave to them! I don't want any excuses that they cannot duplicate the problem. They just don't want to support it fully after the sale. Sort of like a landlord that takes your money for rent but doesn't want to fix problems!
Curt Y if you have nothing useful to say then stop responding just keep your mouth shut. It is obvious you are an employee. And for your info I am entitled to complain for crying out loud I paid thousands!
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25. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
John Joslin Jun 9, 2010 11:13 AM (in response to darkstar125)You won't get your "thousands" back by ranting in a user-to-user forum, sport.
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26. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
darkstar125 Jun 9, 2010 1:49 PM (in response to John Joslin)ahhhhhhhhhh yes, sports....... next sport I will play will the TPB all the way...........
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27. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
sjprg Jun 10, 2010 5:13 AM (in response to darkstar125)Sounds like the cowboy with a burr under the saddle that keeps blaming the horse for bucking when he gets on!
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28. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
darkstar125 Jun 10, 2010 8:48 AM (in response to sjprg)Woahhhhhhhh if I give you a sugar cube will you shuddup??
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29. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
davidtxl Jun 10, 2010 9:01 AM (in response to Pronil Sengupta)Pronil, I've had a different problem with AAM. Gave me the error line "Another Instance of Updater is running" despite detailed troubleshooting with the Adobe tech team to ensure that no other instance of Updater was indeed running in the background. We established that there was a problem with the updater fiels itself.
I've applied your files and the package. The problem seems to have gone away - successfully applied the Adobe update patches today.
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30. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
darkstar125 Jun 10, 2010 9:54 AM (in response to sjprg)By the way sjprg I am not the only one having an issue with this check out other user posted comments. This has never been a problem in other releases of the CS. CS3 and CS4 updated like a charm so there is no reason why Adobe cannot get their act together and correct this problem.
This is what WE pay for. if it wasn't for us customers then Adobe wouldn't exist!
It is obvious your just another disgruntled Adobe employee that cannot bear to hear the truth because you have to defend the fact that Adobe cannot figure out the problem! then try to put the blame on the consumers computer! It doesn't take a rocket scientist to figure out that if many folks are having the same issue then the problem obviously lies with ADOBE! I know TRUTH HURTS!
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31. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
sjprg Jun 10, 2010 11:27 AM (in response to darkstar125)I don't work for ADOBE! Sometimes I don't even like Adobe. I just fix the dumb installs that show up. Do a CLEAN install of your OS, and reload Adobe. I've already done three this week alone. OR with the time you have wasted trying to do it the lazy way you could have been working a week or more ago. I come across more hardware crap, freebie software, registry cleaner crap, etc. than you could possibly beleive. All programs AND data loaded on the "C" drive, virtuial memory set way to low, not near enough memory. I could go on and on about the things I find. BUT seeing how you don't like what I have to say, figure it out the hard way. If I really thought the problem was Adobe's I would be on their case, as I have over the years.
They do have their share of problems, but they do work through them.
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32. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
darkstar125 Jun 10, 2010 12:31 PM (in response to sjprg)If you don't like Adobe you sure coulda fooled me. Seems like you could be their lawyer! I am sure you don't work for them! Of course you will not admit it. Anyways, Why the hell would I waste time cleaning out my OS reienstalling everything just because Adobe screwed up. This is something they need to fix. I NEVER had to wipe out my OS upgrading from CS3 to CS4 now why should I go through the heartache with CS5!
Don't you worry about me. You don't know me and you have no idea how much time or how little time I actually spent trying to figure this out. I guess with you it goes in one ear and out the other. CS3 AND CS4 WERE NO PROBLEM WITH THE AUTO UPDATER NOW THERE IS A PROBLEM WITH CS5. Put that in your pipe and smoke it! Now, get with your Adobe fellow employee's and work on this issue genius know it all......
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33. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
theWOODinator Jun 11, 2010 7:55 PM (in response to Pronil Sengupta)Thanks Pronil Sengupta, I was having the same problem with the Adobe updater, but your solution solved the problem. My updater just kept telling me that there was another instance running when there was not. After replacing those 3 files I was able to get the updater working again.
Thanks again.
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34. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
vern harris Jun 12, 2010 7:07 AM (in response to wurre)I can't install ACR 6.1, keeps telling me to close Bridge, Bridge not open. Tried rebooting and installing with above the installed patch, with no luck.
Really really upsetting.
Vern
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35. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Curt Y Jun 12, 2010 7:48 AM (in response to vern harris)Have you looked in the Processes Tab of the Task Manager for any instance of bridge.exe? The autoload bridge feature screws up a lot of operatons when Bridge is hiding in the background.
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36. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
Pronil Sengupta Jun 15, 2010 3:29 AM (in response to Curt Y)Another workaround to this issue:
1. Go to control panel
2. Open the administrative tools (switch to classic mode if you cannot see administrative tool)
3. Open services
4. Check for the service named "Workstation"
5. Start the service (Right click start) if it is in stopped state.
Those you have already resolved the issue by replacing the files (as mentioned in my post above), it would be great help in building more understanding towards the issue, if you can just check if the "Workstation" service is off in your machine which was facing the issue.
Regards,
Pronil
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37. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
wurre Jun 15, 2010 5:21 AM (in response to Pronil Sengupta)Pronil Sengupta wrote:
Another workaround to this issue:
1. Go to control panel
2. Open the administrative tools (switch to classic mode if you cannot see administrative tool)
3. Open services
4. Check for the service named "Workstation"
5. Start the service (Right click start) if it is in stopped state.
Those you have already resolved the issue by replacing the files (as mentioned in my post above), it would be great help in building more understanding towards the issue, if you can just check if the "Workstation" service is off in your machine which was facing the issue.
Regards,
Pronil
Hi Pronil,
as per your request:
my "Workstation" service is in manual mode and currently stopped.
Since I applied the workaround (the 3 files) I see no reason to start the service at this time.
And as my update now works I can´t check if the updater would work with the service started...(AAM runs and reports that everything is up to date)
A suggestion: wouldn´t it be simpler (for you as well as for us users) if you stepped back to earlier routines and supplied the update as a download, like you still do for Elements? I mean without the Patchinstaller, which doesn´t solve anything....
(As described in another thread I did use the Elements d/l as a temp solution until I got the files).
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38. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
vern harris Jun 15, 2010 9:09 AM (in response to Pronil Sengupta)Thanks much for the reply, I have trided everything that was been suggested so far. I will try this later tody as I am on my break from jury duty that i am on for the rest of the week.
Thanks,
Vern
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39. Re: ACR 6.1 Final release - STILL WON´T INSTALL!
manjubansal-csupdater Jun 17, 2010 1:07 AM (in response to vern harris)Open the Windows Task Manager and click on processes tab. Check to make sure you have no instance of bridge.exe running.
Many are unaware that it may be running in the background as they have autoload checked.
Kill bridge.exe and try updating.



