This has always been a problem for online help. I always go
for more control for me (and therefore more work) over any kind of
automation (which allows the idiot reviewers to abuse my beautiful
prose).
This is what I do:
1. I generate printed documentation (Word doc) of the help
when it is released. (Call this release1.doc.)
2. When I finish my changes to the project for release 2, I
generate another doc (release2.doc).
3. I open up Word and do a Compare/Merge so that the changes
in release 2 show up. I turn on Track Changes, then save this as
release2_review.doc.
4. I send release2_review.doc out to the reviewers. They fill
it with comments (which are all marked) and send it back.
5. I open each copy of release2_review.doc in Word and LOOK
at the comments. This is the unautomated part - I choose what I
want to put into the RoboHelp project, and I type it in - it just
doesn't save any time to import or cut-n-paste.
6. I generate the online help AND the final version of
release2.doc (which I save for next time).
7. If the reviewers insist, I do another Compare/Merge of
release2.doc against release1.doc so they can see what's changed.
(Don't do a compare against a document with changes already marked
- the result is really hard to read.)
You may notice a little high-handedness in my attitude toward
reviewers. I am infinitely grateful when I can get ANYBODY to
review my work, but when there's a whole mob of them, I think
you've gotta keep them in line.
HTH,
Elisa