RH7 HTML - Receive IE script error message when double-clicking link to auto-size pop-up

[PollCat54]

Hi, all,

Anybody ever seen this situation? When double-clicking on a link to an auto-size pop-up, I get the following Internet Explorer script error message:

This error also occurs when I double-click the link in preview mode within the project. A colleague that is running the same version of IE with the same settings is not receiving this error. A couple of other co-workers are running a different version of IE, and one gets this error and one does not.

This error does not occur if you single-click the link (which you would normally do), nor does it occur if you double-click a link to a fixed-size pop-up. Once you receive this message and click Yes or No, the link sometimes works correctly when you double-click. I haven't been able to establish a pattern. Also, if you single click the link to display the pop-up, click off of it, and then double-click the link, the error does not occur.

As you can tell by now, this problem is kind of hard to pin down. I've done some research and I have yet to stumble upon anything that deals with this issue. Unless there is a solution out there, I can do one of two things: 1) change all of the auto-size pop-ups in the project to fixed-sized, which defeats the purpose of creating auto-size pop-ups, or 2) tell our customer not to double-click links.

Any advice you could give would be welcome.

[Captiv8r]

Hi there

Indeed it has been reported on many occasions over the years. Unless someone like Willam has some way cool error detection magick with the scripts, the best approach we have always offered is this.

Educate your users on the way computers and HTML works. HTML works using SINGLE clicks, not DOUBLE clicks.

The reason for the error is because the first click caused the computer to launch a JavaScript command to open the sized popup. The second click that followed in rapid succession confused things by asking the script to stop what it was doing and run again.

Maybe it would help to explain it to your users like this. If you visited a restaurant and when the server asked what you wanted to order, would the become confused if you said to them: I'll have the T-Bone Steak and nearly immediately you repeated it by saying again I'll have the T-Bone Steak.

Cheers... Rick

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[PollCat54]

Thanks, Captiv8r! Some of our folks here had the same suspicion about the JavaScript being confused. If nothing else, you've confirmed our suspicion. Also got a good chuckle out of your T-bone steak example.

My wife (who hates everything about computers) is a notorious double-clicker. I've tried many times to break her of the habit, but she's just two strong-willed. Maybe our users will be easier to train.

Thanks, again!

Ray

[Willam_van_Weelden]

Hi,

No big magic on my side. The only thing I can think of is to use a try{} catch(e){} statement. All popups use the function BSSCPopup in ehlpdhtm.js. I can’t get the error, so I have no idea if this will work. This should however prevent nasty javascript errors. Amend the function as follows:

function BSSCPopup(strURL, width, height)

{

try {

- All exising code here -

}

catch(e) {

alert(‘error’);

}

}

If there’s an error, you should now get an alert box telling you ‘error’. To silently swallow exceptions, leave the catch(e) empty (catch(e){}).

Greet,

Willam

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[PollCat54]

Thanks, Willam. I (or someone here) will give that a whirl.

Ray