1 Reply Latest reply: Jun 24, 2010 8:44 AM by John T Smith RSS

    Can't open other's password protected documents

    badchess Community Member

      I'm not sure if this is some mutant windows thing, or what...

       

      If someone in my workgroup (i.e. sitting five feet from me) saves a document in Adobe Acrobat 7.0 with a password, I cannot supply the password and edit it in  Illustrator cs4 or Adobe Acrobat 7.0.

       

      I have the correct password, and this is an ongoing problem with many different documents.

       

      Usually an .ai file is saved as a .pdf, then combined with a cover sheet and password in Adobe Acrobat 7.0.

       

      I cannot un-password other's password protected .pdf files.

       

       

      Windows xp

      Illustrator cs4  (14.0.0)

      Acrobat 7.0.0 Standard