4 Replies Latest reply: Jun 24, 2010 12:03 PM by rlafoto1 RSS

    PS and AE will not open in CS5 Master Collection

    rlafoto1 Community Member

      Window7, 64-bit, CS5 Master Collection, LightRoom 3…

      Have had no trouble since loading CS5 (which was difficult) for the last month. Today, PS 64-bit, LR 3, AE and Mocha for AE will not open.  These programs close with a similar error message “Adobe Photoshop 64-bit has stopped working.  All other programs in CS5 including Photoshop 32-bit will open?

      Any suggestions on what to do to correct the problem?  After spending 2 weeks installing CS5 this is heartbreaking - I wish Adobe would pay for my downtime!

      Thanks,

      Randy

        • 1. Re: PS and AE will not open in CS5 Master Collection
          dec9 Community Member

          What are the error codes shown in Windows 7 event viewer?

          • 2. Re: PS and AE will not open in CS5 Master Collection
            Mylenium CommunityMVP

            Please provide the details from Adobe's own logs and your system event viewer. All 64bit apps not working would indicate that some critical system component or service is not launching/ running, possibly the Adobe licensing service.

             

            Mylenium

            • 3. Re: PS and AE will not open in CS5 Master Collection
              rlafoto1 Community Member

              Thanks for the quick response...

               

              I have not looked at "event viewer" before...

               

              It shows the following errors within the last hour (Event ID/Source/Log/Last Hour): 80/SideBySide/Application/4; 1000/Application Error/Application/4.  I don't know if this is the info you have requested?

               

              Thanks,

              Randy

              • 4. Re: PS and AE will not open in CS5 Master Collection
                rlafoto1 Community Member

                Hi Mylenium,

                 

                I ran the Adobe Support Advisor and it came back without identifying any errors.  However, when I closed the advisor this grayed out message come up:

                 

                "Creative Suite Product Install Inspector has identified the issue(s) that needs attention. An issue report has been generated.  Adobe will use this issue report to helpaddress the issue(s) in the future."

                 

                I just spent 2 hrs with Adobe Tech Service and they could not identify a problem and suggested that I remove all 3 programs and reload.  LR3 almost loads - it is in "Web" trying to open a flash gallery plug in when it fails.  The other programs do not open at all...

                 

                I am going to remove and reinstall LR3 first and see what happens.  Then I will (unless someone suggest something else), reinstall Windows 7.  Reinstalling W7 was the only thing that worked for me when I initially installed CS5 for the first time...

                 

                Thanks,

                Randy