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1. Re: PS and AE will not open in CS5 Master Collection
dec9 Jun 24, 2010 9:34 AM (in response to rlafoto1)What are the error codes shown in Windows 7 event viewer?
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2. Re: PS and AE will not open in CS5 Master Collection
Mylenium Jun 24, 2010 9:56 AM (in response to rlafoto1)Please provide the details from Adobe's own logs and your system event viewer. All 64bit apps not working would indicate that some critical system component or service is not launching/ running, possibly the Adobe licensing service.
Mylenium
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3. Re: PS and AE will not open in CS5 Master Collection
rlafoto1 Jun 24, 2010 10:05 AM (in response to dec9)Thanks for the quick response...
I have not looked at "event viewer" before...
It shows the following errors within the last hour (Event ID/Source/Log/Last Hour): 80/SideBySide/Application/4; 1000/Application Error/Application/4. I don't know if this is the info you have requested?
Thanks,
Randy
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4. Re: PS and AE will not open in CS5 Master Collection
rlafoto1 Jun 24, 2010 12:03 PM (in response to Mylenium)Hi Mylenium,
I ran the Adobe Support Advisor and it came back without identifying any errors. However, when I closed the advisor this grayed out message come up:
"Creative Suite Product Install Inspector has identified the issue(s) that needs attention. An issue report has been generated. Adobe will use this issue report to helpaddress the issue(s) in the future."
I just spent 2 hrs with Adobe Tech Service and they could not identify a problem and suggested that I remove all 3 programs and reload. LR3 almost loads - it is in "Web" trying to open a flash gallery plug in when it fails. The other programs do not open at all...
I am going to remove and reinstall LR3 first and see what happens. Then I will (unless someone suggest something else), reinstall Windows 7. Reinstalling W7 was the only thing that worked for me when I initially installed CS5 for the first time...
Thanks,
Randy



