WebHelp not displaying topic content on first link click (Firefox only)

[Guest]

Hi.

I'm having an issue with a WebHelp project not displaying topic content the first time the topic link is clicked (from the TOC). The page loads normally, but only the breadcrumbs display. For all subsequent clicks on the topic link, the content displays normally. This issue occurs only on Firefox and only when the project is launched from our company's website. None of the projects launched from within our applications have this issue.

I've only found one reference to a similar display issue on Firefox, and it was fixed in version 7.0.2

Details:

• RoboHelp version - 7.03.001
• Firefox version - 3 (haven't tested on earlier versions)
• O/S - Windows Vista
• Output format - WebHelp
• Occurs only when launched from company website (link to index.htm file)

Thanks,

Sam

[Willam_van_Weelden]

Hi,

Some more questions:

How do you call the help? Do you link the file directly, or do you use context sensitivity?

Do you have any custom javascripts that might be causing trouble (especially scripts firing on load)?

Do you get any javascript errors? (Try using the Webdeveloper plugin for Firefox. https://addons.mozilla.org/en-US/firefox/addon/60/)

Just to be sure, does it only happen with windows vista or also under XP/7?

Greet,

Willam

[Guest]

Hi, William.

I link to the file directly.

The issue occurs only on Firefox; it works fine using Internet Explorer.

I am not using any custom javascripts, and I'm not getting any javascript errors (or any errors for that matter).

This issue seems to be related to the browser, not the O/S, but it has occurred on computers running Windows Vista and 7.

Thanks,

Sam