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1. Re: Help - Error message during output
Stan Jones Jun 30, 2010 12:14 PM (in response to Igor Valentovitch)For some of us on CS3, such errors could not be solved, though there are some workarounds. In the classic version of this, however, your timeline should only be 01:24:21 - that would be awfully short. If much longer, check in PR for a gap or other problem.
Were there chapters in your imported movie?
In some cases, the errors occur because of poor workflow, but short of redoing your project you can't fix most of those.
Things you can try (start a brand new project to rework):
Remove spaces from the filenames (only an issue if "The movie" is a long name with many spaces). Sometimes a long path can create the problem.
Copy/move the transcoded versions of "The movie" (m2v and ac3), without the "other" files (xmpses etc) to a new directory and remake your Encore project using those.
Reexport from PR as a muxed avi file and try that. (The more frequent problem has been using an avi file, in which case the workaround option is to export as you did.)
There are different issues if this occurs with a slideshow or a motion menu, rather than with a timeline as you have.
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2. Re: Help - Error message during output
Bill Hunt Jun 30, 2010 12:35 PM (in response to Stan Jones)I think that Stanley has hit all the high points - things to change/avoid.
Only thing that I would add would be to insure that ALL Audio is 100% exactly the same Duration, to the Audio Unit, as the Video, and that if one ganged Assets on a common Timeline, there are no gaps, even tiny ones, in the Video. The errors there are often "Failure to Return Frame," but not always.
Good luck, and do follow Stanley's checklist. He was in the middle of the two, very long PGC threads, so has lived with that error, more closely than most. I do not recall of his getting the error with any of his Projects, but he worked with so many, on their Projects, that he is my "PGC guru."
Hunt
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3. Re: Help - Error message during output
Stan Jones Jun 30, 2010 12:40 PM (in response to Bill Hunt)Oh, I regularly have such PGC errors. And having following Jeff's and Neil's advice on workflow, it is part of why I became convinced it is a combination of hardware/software that contributes to the version of this error that can't be solved head on.
Just today with a project that creates two variations of this PGC error (menu error when using animated buttons and timeline error when that is "fixed" by not using the animated menu), I am very tempted to install CS4 to see if my identical hardware avoids the PGC in CS3. But that would take time....
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4. Re: Help - Error message during output
Bill Hunt Jun 30, 2010 12:47 PM (in response to Stan Jones)Thanks Stanley. I could not remember how deeply you might have been involved at a personal level. I did recall you working with many Projects from others, trying to solve the mystery.
Appreciate being updated. You are STILL my PGC guru.
Hunt
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5. Re: Help - Error message during output
Igor Valentovitch Jun 30, 2010 1:24 PM (in response to Stan Jones)Thank you Stan and Bill. I'll try to impliment your tips to save my project.
Before I do so I need to clarify some details:
1) what does it mean to 'have gaps in the Video' that both of you mentioned one should avoid? In my case I have two coherent video.m2v + audio.wav files that were output from Adobe Media Encoder. Both play just fine until I try to output them from Encore. Do you mean gaps between the movie files in the Premiere timeline?
2) Did I do the right thing importing both the .m2v and .wav files as 'import as Timeline' in Encore CS5? Or I should have imported them as 'Asset'? What I did basically when I started the project is I hit 'import as timeline' and then shift-selected both .m2v and .wav files -> the result was that they both appeared neatly lined-up in the Encore timeline and the playback was smooth.
3) If I fail to fix the above error, is there a way to build a 'play-all' DVD without menus in Premiere using the m2v and wav files I have? This is going to be my contingency plan.
Many thanks!
Regards,
Igor
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6. Re: Help - Error message during output
John T Smith Jun 30, 2010 1:42 PM (in response to Igor Valentovitch)Does anyone know if the Roxio fix is also for CS3 or only for CS4?
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/ -
7. Re: Help - Error message during output
Igor Valentovitch Jun 30, 2010 1:46 PM (in response to John T Smith)John, I read those threads but I'm still not clear waht 'gap in the video' exactly means?
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8. Re: Help - Error message during output
Bill Hunt Jun 30, 2010 4:42 PM (in response to Igor Valentovitch)A "gap" is a point, where the Video files are not 100% contiguous, i.e. butted up to each other. This can happen when one is not careful with placing Assets onto a Timeline, but most often where the Audio of say Asset 1 is ever so slightly longer than the Video. Then, the next Asset can ONLY butt up to the Audio, and there will be a gap in the Video. This often happens, when one has extended the Audio in PrPro to 100% of the Video, and then, due to differences in the block count between transcoded Video and Audio, the Audio is ever so slightly longer.
Good luck,
Hunt
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9. Re: Help - Error message during output
Igor Valentovitch Jun 30, 2010 9:42 PM (in response to Stan Jones)Thank you guys for your assistance!
Problem solved. Turns out the reason for the error messages was the name of the video/audio files.
The problematic name was 'The Movie'. I changed it to 'movie' and the project was burned into a DVD without a problem.
I would never expect that 'The Movie' is a long name or a complicated one.
Igor
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10. Re: Help - Error message during output
Jeff Bellune Jul 1, 2010 4:46 AM (in response to Igor Valentovitch)I avoid spaces in file names and in project item names, for just this reason. You'll find names like "MyClientHasNotPaidMeForThisYet" on my Pr and En timelines. There was a time when anything sent via FTP couldn't have spaces in the file name. Maybe that's still the case? Remember 8-dot-3 filenames in DOS?
-Jeff
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11. Re: Help - Error message during output
Stan Jones Jul 1, 2010 8:25 AM (in response to Jeff Bellune)Always amazes me that a simple change like that works. Very happy it fixed it for you.
DOS, oh yeh!
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12. Re: Help - Error message during output
Bill Hunt Jul 1, 2010 9:09 AM (in response to Igor Valentovitch)Igor,
For a long time, I did include spaces in my Timeline names, and in my Asset files, and had zero issues. However, it was from this forum and the reports of others with issues, plus the observations by people, such as Neil Wilkes, and Jeff, and I took note. I guess that I had been lucky, but immediately adopted their suggestions. There are only the capitalizations (a la Jeff's example), or underscores, like "the_movie_01." I considered the others' issues to be a warning, and I realized that I was on "thin ice." Workflow changed immediately.
Good luck, and glad that you are back to authoring.
Hunt
PS - I have learned to heed the warnings of Neil, Jeff, Stanley and John T.





