Have what seems to be exactly the same issue in Enterprise Cafe (never used the old LiveCycle Cafe).
Have Enterprise Cafe running on my work Win XP PC but I have a message in the bottom right saying "Currently viewing in off-line mode. Some of the plug-ins and their content will not be available."
There is no info under any category or icon, and the feedback page says: "Login Error: There is no internet access. Please check your network connection."
I'm currently connected to the internet via the work LAN and proxy server, with no other connection problems in any other app.
I'm assuming this is because AIR/Enterprise cafe aren't reading and using my system's proxy settings? Is there anyway that I can change the settings to get it to use the LAN's proxy server connection? Or get any other diagnostic info to see why it won't connect.
Enterprise Cafe is an Adobe AIR application. Such applications use the system proxy settings, meaning you should configure your proxy in the general "Network Connection" settings of Windows, or in the System > Network > Advanced settings on Mac OS X.
Another tip is to check if "Work Offline" is enabled in Internet Explorer. Toggle this on and back off and see if that works.
Everything worked fine with LiveCycle Cafe on my system - winXP running IE6. What changed in Enterprise Cafe that makes it unable to pick up my proxy settings? I can't make a lot of changes to my network settings since I'm using my work PC.
I also tried this on a win7 system with IE8 and got the same results.
I could connect via IE6 and was able to log in to the site.