Adobe has no respect for customers

Probably another bug. It only asked me once.

Is Lightroom remembering other settings?

Ah, I'm outside EU, probably that's why the only asked me once.

On 7/7/2010 2:32 PM, 99jon had this to say:

>

I want Adobe to stop. I want basic customer privacy.

>

If I say no to invitations to participate in evaluations; then please stop.

>

If I say no to CS5 upgrades then please stop.

>

In fact please stop ripping off EU citizens with your discriminatory pricing policies compared with the US or expect to face tariff barriers/sales resistance.

How about we politics out of these, hmmm? There are appropriate places

for it, and here isn't one of them.

99jon wrote:

 

 

I want Adobe to stop. I want basic customer privacy.

 

If I say no to invitations to participate in evaluations; then please stop.

 

If I say no to CS5 upgrades then please stop.

 

In fact please stop ripping off EU citizens with your discriminatory pricing policies compared with the US or expect to face tariff barriers/sales resistance.

 

 

 

Keep in mind this is a "User to User" forum ... not the Adobe customer service department ... although some Adobe employees do frequent here, you may want to try contacting Adobe directly to voice you dissatisfaction and seek a solution ...

It would appear that you selection to not participate is not being recorded so as to skip the step to ask you to participate ... it could be a permissions or preference issue on your computer ... not a plot by Adobe to make life miserable for you. For if this were an automatic generation that could not be opted out by the individual user, I'm sure we would have seen many more posts concerning the issue.

On 7/7/2010 2:42 PM, 99jon had this to say:

>

There are appropriate places for it, and here isn't one of them.

>

　 

Sorry you are embarrassed.

I'm not embarrassed in the least; just don't want to have to listen to

political diatribes or threats (which is what you did - threatened Adobe

with retaliation if they didn't did things the way you want - as if you

think that you personally wield that kind of power, to force Adobe into

changing their practices, by a single forum posting) in a forum that is

inappropriate for politics. And it doesn't matter whether I agree with

the sentiments or not.

99jon wrote:

 

I want Adobe to stop. I want basic customer privacy.

 

 

Sorry to tell you - and I speak as a UK privacy law professional - that Adobe are in no way breaching any of your rights, actual or imagined.

You have no actual right to privacy in UK and most European law (the UK HRA gives you a right to "respect for a private life", but that's not at risk here - Adobe isn't reading your mail, tapping your phones or covertly filming you at home); and the fact that you are being invited to participate means that they are applying consent-based information gathering - so you are being afforded an opt-out and any data collected will be anonymised.

Nope, no privacy breaches here. Complain about your life by all means, but make the right complaint, please...

On 7/7/2010 2:47 PM, 99jon had this to say:

>

As far as I’m concerned this forum is about the Lightroom user experience, whether you like it or not.

You can see it any way you want. Politics still isn't appropriate.

Why not try to address those genuine customer concerns rather than being defensive?

Because I'm not an Adobe employee? Just like 99.999% of the people who

post here, since this is not an official Adobe support outlet, or

contact area. If you want your concerns heard by an actual Adobe

employee, this ain't the place to be sure that it happens.

Or perhaps declare your interest!

My interest is in not having to endure political diatribes, as I said.

You're very defensive.

99jon wrote:

 

Oh you are fun!

 

 

I don’t want to be constantly invited.

 

How many times do I have to say no?

 

You just don’t get it.

 

Then again if you are a corporate lawyer perhaps you don’t wish to get it.

 

Where do you draw the line at harassment?

 

 

 

 

This is priceless ... the first responder to your initial post, Dorin who has helped a number of folks here, asked you a simple question ... which you never answered ... you just went off on about unfair pricing and threats of tariffs ... do you really want a solution? ... or just vent ? ....

How are we, as in other users of LR3, able to grant your request to have Adobe cease to invite you to participate? Should we call customer service for you? Don't have the internet in the EU? or telephones?

Last I looked, we have no jurisdiction over how software is written or behaves. Who is being harassed in this thread ... you? ... or your fellow forum users?

Pi$$ing and moaning here .... is not going to help you to a solution if all you want to do is attack those you are seeking assistance from ... you need to contact Adobe Customer Service .... they may actually be able to assist you ...

http://www.adobe.com/support/contact/

Either you want to participate in finding a solution ... or just looking for a venue in which to vent ... which is it?

99jon wrote:

 

 

If Adobe had genuine customer support these user forums would not exist.

 

 

 

People like Dorin and myself genuinely participate.

 

 

 

So are you willing to step off your soap box and seek a solution?

Care to share your OS and version to see if it is a permissions/preference problem?

On 7/7/2010 2:54 PM, 99jon had this to say:

>

Oh you are fun!

So I have been told.

I don’t want to be constantly invited.

Don't blame you.

How many times do I have to say no?

Dunno.

You just don’t get it.

I completely get it. In fact, I agree with you that it's highly

annoying, and shouldn't be happening.

It's you that doesn't get that this forum is not the place to get

Adobe to do what you want, nor is it the place to threaten, or to bring

up politics.

Then again if you are a corporate lawyer perhaps you don’t wish to get it.

If I was a lawyer, corporate or otherwise, your statement might apply.

Not that it matters, but what I am is a network administrator and

amateur photographer.

Where do you draw the line at harassment?

At being actually harassed, as opposed to having to endure what is

obviously a bug in the working of the program on your specific system.

It's not like everyone is complaining of constant questions, only you.

So therefore a more productive course of action would be to

(non-defensively) ask for help or ideas  in getting the program to work

on your system as it does on mine, and most other users' systems.

Well I am really sorry to have wasted my time on this thread ... it's quite apparent you don't want a solution to the problem ... I'll be moving on ....

On 7/7/2010 3:20 PM, 99jon had this to say:

>

The thrust of this thread is not about politics or pricing.

You were the one who brought up both politics (as in trade restrictions)

and pricing (complaining about pricing in the EU).

Why were those who took part in the testing of Beta 3 not offered the same discount?

Dunno. Why don't you go ask an actual Adobe employee, at the link posted

previously? Maybe they can ask someone at Adobe, who actually makes

those policies, as opposed to us, who just have to live with them ...

On 7/7/2010 3:27 PM, 99jon had this to say:

>

I have e.mail correspondence from Adobe in California and London to

prove the discrimination against all those who took part in the testing

of Beta 3 and who were invited to purchase the final product when shipped.

So let us know when your trial against them comes up, and we'll follow

along with interest.

I’m sorry; you don’t know what you are talking about.

I know precisely what I am talking about. Based on your responses, it's

apparent you don't know what I am talking about.

Perhaps you should back off.

Perhaps you should "back off". How about that? Sound like a good idea?

Everyone else here does .... LOL

So .. did you want help with your actual problem (the program not

remembering your choices), or did you just want to stamp your feet and

complain?

Never mind; you've already proven the answer.

function(){return A.apply(null,[this].concat($A(arguments)))}

You just don’t get it.

That's pretty rude...

function(){return A.apply(null,[this].concat($A(arguments)))}

Then again if you are a corporate lawyer perhaps you don’t wish to get it.

That's downright insulting

This thread has been fairly entertaining, maybe it's a new forum feature? Or maybe it's a ploy by Adobe employees to take our minds away from any LR problems we're experiencing!

MikeLeone wrote:

 

My interest is in not having to endure political diatribes.

Then pass on by and ignore thread. Dear me, not exactly a difficult concept.

On 7/7/2010 8:33 PM, imajez had this to say:

Please don't feed the Troll!

99jon, you are absolutely right. Obviously only fanboys here and no place where Adobe actually communicates with its customers.

Not really, Dorin.  

I live in the Uk and I also only got asked once so it could be just a bug....

I got only one request, said "No", end of story.

Maybe a bug in LR or a setting on your PC is causing this.

It is annoying, I agree, if you get the same question over and over again. But do not let it spoil the fun in your life!

And Dell, HP, Microsoft are even worse....

Ignoring the various pro and anti Adobe sentiments, I have to say I have some sympathy for several of the points brought up by the original poster.

On price-gouging, well we live in a free world and are not obliged to buy into Adobeland. Fair enough. But at least let Adobe take heed that they are burning through valuable customer loyalty, and as soon as the opportunity comes to jump ship, many of us will, some of us already have.

On installing dozens of programmes, most of which I have no idea what they do, automatic updating, registration, sending of information back to Adobe HQ, annoying pop-ups etc etc etc. They do it because one way or other they make money out of it - so, again, best wishes to Adobe shareholders. But we don't have to like it. These over-aggressive marketing tactics and lock-ins (for goodness sake they've already taken most of us for thousands, maybe tens of thousands, of dollars over the years), is another major turn-off, and my prediction is that people will vote with their feet once some decent competition comes along.

Yes, this has little to do with a specific technical aspect of LR, but customer service and sales policies of the parent company surely are a completely valid point of discussion for a product.

And, despite what you all say, I do think someone from Adobe monitors these forums and will report back what appears to be a point of major concern to customers. On the other hand, I'm not sure the person from Adobe technical support, who I spent an hour and half with last week, over an enquiry that could have been settled in two minutes, would similarly pass on my concerns. She was obviously just clicking responses from a script, and seemed to have a very poor grasp of English.

Just asking, but isn't there the usual "Didn't ask again" check box?  I'm pretty sure I checked one.  Thamight do it.

I'm in the UK, I have never been bugged by Adobe (perhaps they just aren't interested in me). As I purchased LR at a time when the Euro was up and claim my VAT back as a business I actually got it cheaper than it was available to USA citizens at the time. I just consider this the role of the dice according to the various currency speculators, sometimes you benefit sometimes you don't. However after reading the OP's various rants I know realise I am being ripped of by an evil capitalist company.......I could of course just chose not to buy stuff from companies I don't like....but then that would be far too simple...so I thought I would join in the fun of pointless ranting on bulletin boards

ambienttroutmask wrote:

 

However after reading the OP's various rants I know realise I am being ripped of by an evil capitalist company.......I could of course just chose not to buy stuff from companies I don't like....but then that would be far too simple...so I thought I would join in the fun of pointless ranting on bulletin boards

First, I suggest making wild unfounded accusations and then making personal attacks when you are called out for it. We can start a club!

Getting on lists that you can't opt out of easily is part of the modern disease, to be sure. The real problem is that even if a company is very vigilant, it can still happen. I was a beta user, and I've never had a problem opting out. I've had issues elsewhere, though.

In every single case, a personal email sent to the right person fixed it. The key is to remain calm and reasonably polite, and to not take it personally. Indeed, it is the opposite of personal; mail lists are the ultimate in depersonalized communication.

Also, I try to remember that this is a case of "Systems Fail; People Are Inconvenienced". The other sorts of system failures usually have much worse outcomes. Annoying emails are, all things considered, pretty low on the list of things that should be contributing to stress related heart disease.

Guys, this is an ancient thread that has been disinterred by some quirk of the forum software ....

John,

Yeah, some strange person sent a long series of posts on this thread, mainly emoticons, that was subsequently deleted by the powers that be, and that resurrected it.

Hal

Hal P Anderson wrote:

 

John,

 

Yeah, some strange person sent a long series of posts on this thread, mainly emoticons, that was subsequently deleted by the powers that be, and that resurrected it.

 

Hal

Exactly, I removed all the spam posts which had brought the thread to the top.

Lighten up team!!!

I've locked the thread so it can go on it's merry way again!!