Installed CS5 last week, on a Mac Book Pro OSX10.6, also with CS3 installed (Master collection) installed. Thought I'd try to get up to speed but when I try to access the AE help files, I get a message that says: Adobe AIR: The installation of this application is damaged. Try re-installing or contacting the publisher for assistance. The same error occurs whatever help feature I try to launch.
I don't really know what AIR is, or what the error means - do I need to re-install Air to read able to access the help files, or the whole of CS5 master collection (I really don't want to do this...). I've tried running the installer for CS5 to find the help app but it's not listed as a separate application. I've updated my installation of AIR, whatever this is, but it doesn't help either.
Hope someone can shed some light, thanks - Chris
Update - I just tried deleting & reinstalling a CS5 package, OnLocation - this didn't help. I also tried downloading another Air app, this ran fine, it's only adobe air apps that appear to be affected.
I gave an overview of the ways that you can use the Help document and avoid the AIR application on this thread on the Premiere Pro forum:
On that thread, I also urge people to give feedback on the Community Help Client forum. This AIR application that's causing you problems is something that is included with all of the applications, not just After Effects, and the people who can help you with that application are on the Community Help Client forum. Just check out that link to the Premiere Pro forum thread for more information.
Thanks for that Todd, very helpful I've downloaded the pdf for now, I'll drop by the other forum you mention.
Cheers - Chris