RH7 doesn't break Word document into topics based on headings

[Guest]

Hi,

Have been working with RH7 and Word 2007 for some time and everything was OK.

Yesterday tried to generate another Help by importing a Word document.

RH just didn't generate topics based on the headings.

The entire document was imported into a single topic - into a text box.

Any idea what the problem could be?

Thanks,

Rakefet

[Peter Grainge]

During the import a dialog appears. Click the Advanced (or is it Edit?) button and click on each style that you want to be used to break the document into topics.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

As I said - we've been generating Help for several years now. The method hasn't changed.

I selected Heading1, 2, and 3.

For some reason, RH stopped breaking down the document into topics.

[Peter Grainge]

Sometimes the environment can mysteriously change so pagination was the place to start!

The next thing to check is the headings in the specific document Word. I've seen quite a few posts where further investigation reveals that the "headings" were in fact styles the author had created that were not the heading styles that come with Word. Is this possible here, is it one of your documents or someone else's creation?

Try creating a new project and importing a document that has imported correctly in the past. Does it still do so or does it too display this problem?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Tried a new project in RH and a new document based on Word's Normal

template and built-in styles.

Same problem. Seems like a problem in a RH or Word patch.

[Guest]

If you encounter it, try removing Word security patch. Microsoft say it's not their problem. We opened a bug report for RoboHelp.

[Peter Grainge]

Would one of you like to send me a document that you cannot get to break into topics? See my contact page on my site.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge