Has anybody seen this behavior before and if so, is my IT guy
right that RoboHelp is the cause?
Whenever I try to work with images (saving them after
creating them in PhotoShop, or importing them in to Dreamweaver or
FrameMaker for use in our docs), whatever application I'm in
freezes up. This does not happen in all folders containing images -
sometimes I can work with images in a particular folder for several
hours, but then, all-of-a-sudden, the folder will become corrupt
and every time I try to import an image from that folder, or save
an image to it, the application I'm working with (Dreamweaver or
FrameMaker) crashes. And if I try to get in to the folder via
Windows Explorer, that, too, will either crash or freeze up
whenever I try to launch the offending folder.
The IT guy at my company says he's seen this before on
machines that have both RoboHelp and FrameMaker installed. He says
RoboHelp does not play nicely with other applications. But I find
that hard to believe.
Here's what I've observed of this problem:
- When I try to import an image into a document while using
FrameMaker, Dreamweaver or RoboHelp, the application sometimes
crashes or freezes up. This only seems to happen with certain
folders that contain images – other images from different
folders appear to import without any problem at all.
- There’s no discernible pattern as to why or when this
happens, but once it happens, I can’t work with that folder
ever again – not in any of those applications, nor in Windows
Explorer.
- If I close everything and reboot, the problem does not go
away.
- If I try to just open Windows Explorer and extract the
image from the offending folder, I can’t – Explorer
just freezes up or crashes entirely. When it freezes up, I have to
go to the task manager to end the task.
- This doesn’t happen with all folders that contain
images, only some appear to be affected. One folder might work just
fine for several weeks, then suddenly corrupt. But once it’s
corrupt, it’s all over. I can’t ever open or work with
that folder again.
- This only happens with folders that contain images. Folders
that contain text docs (such as Word, FrameMaker or RoboHelp docs
do not appear to be impacted).
- If I physically copy and paste the folder to my desktop,
the problem goes away. I can import with no problem at all. If I
then rename the folder and copy it back to its original place with
a new name, the problem is still solved. But if I then delete the
original corrupted folder and rename the new one with the old
folder’s name, the problem begins again.
- I can’t just rename files or move them elsewhere b/c
we have literally hundreds of images in 10 different online and
print docs that are referenced from various files, so if I try to
move images elsewhere, all of the other references break.
- I’ve tried doing a disk cleanup and a defrag
procedure, but that didn’t help.
Any ideas? Suggestions? Thoughts?
Karyn Hunt