4 Replies Latest reply on Aug 3, 2010 6:06 AM by Claire_Smith

    Reduce File Size Thwarted by Permissions




      When I open a PDF from my Windows 7 desktop and select Document/Reduce File Size, a window appears displaying this message:


      "You do not have sufficient permissions to perform this task. Please change the security settings from the Document Properties dialog and retry."


      When I select File/Properties/Security, Security Method is No Security, Can be Opened by: is All Versions of Acrobat, and all other values are Allowed. However, all values are grayed out - I can't change any of them.


      I see that other people have encountered this issue, but I don't see a resolution. Can anyone help, please?


      I'm on the second day of a 30-day trial with Acrobat Pro.


      Thanks, Ian