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Hi there
In my own experience sometimes PDFs won't import because of the manner in which they have been created. For example, maybe the PDF is protected in some way? I've also seen PDFs that were "too complex" for RoboHelp to import them and I had to fiddle with the different ways of importing the content in order to make them come in.
In the worst case scenario, you can always leave the content as a PDF and just add it to baggage and create a link to open it up.
Cheers... Rick 
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In addition to what Rick has said, it can depend on the tool used. What was used to create the PDF and what compatibility level was set? Try setting it to Acrobat 5, and no I'm not kidding.
See www.grainge.org for RoboHelp and Authoring tips
I am importing PDF files rather than linking because of the number of PDF we have. The PDF files are from our 3rd party vendors and will be various compilations.
I am not sure what you mean by "Try setting it to Acrobat 5, and no I'm not kidding." I am not an Acrobat expert. I was, however, trained on RoboHelp by the esteemed Rick Jones years ago. 
See attached image for specifics on the PDF that I am currently trying to import. I have Acrobat 9 Extended Pro.
Can you tell me how to convert to Acrobat 5 or is there some RoboHelp 8 settings that will import without distortion?
Do you mean Rick Stone?
When the PDF is created, it can be set to be compatible with a specific version of Adobe Reader. That is where it has to be set as being compatible with 5.
In your case you are not creating the PDF. You could try printing the PDF to a new PDF file and setting the compatibility there. I don't know how well that will work.
See www.grainge.org for RoboHelp and Authoring tips
Hi Peter
Indeed she means me. I recall working with Verlean during an intensive one-on-one three day combination Captivate and RoboHelp class.
If memory serves, she was working at Raytheon in Dallas, TX at the time.
Cheers... Rick
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Looks like all the PDFs were created using -
Application: QuarkXPress 7,31
PDF Producer: Adobe Distiller 6.0 for Macintosh
PDF Version: 1.4 (Acrobat 5.x)
I haven't had much luck re-converting them. The files still come in distorted. These are 3rd party catalogs and they get rearranged.
This is how the original PDF looks
This is how it looks after importing it into Robohelp. The wording at the top is from the bottom of the original PDF.
I will keep playing with and keep posting results.
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