16 Replies Latest reply: Aug 10, 2010 3:09 PM by captaincranky RSS

    Elements 7 with Windows 7???

    BerntRydgren

      I recently updated my computer to Windows 7 (heaven to get away from that TERRIBLE Vista) but one thing went horribly wrong - Photoshop Elements no longer works right! Everything EXCEPT the edit function works alright, but since EDIT is the function I use 99% of the time, that is "a bit" of  a drag.....

       

      Is there anybody out there who has experienced the same problem??? I find NOTHING searching the net, and am more than a little confused that I'd be the only person in the whole world who this has happened to. I have reinstalled, several times, tried getting to the edit function various ways, tried going from e.g. RAW files straight to the editor - all with the same abysmal result! I get a dialogue box with "Photoshop Elements has stopped working" and then the usual "lovely" idea that I should "search for a solution". Since that never happens, here I am....

       

      Help? anyone?

       

      Cheers,

      Bernt

        • 1. Re: Elements 7 with Windows 7???
          captaincranky Community Member

          PSE-7 will run under Windows 7 from a clean install of the program. Now, you're talking about "upgrading to Windows 7", and under these circumstances anything can happen. Different people report different experiences, I have two slightly different ones myself, but both installations work.

           

          Windows 7 has a different folder structure than XP, and perhaps Vista as well. This is accomodated during the install process, as Win 7 guides programs with older installation locations towards its new ones.

           

          My suggestion is to uninstall PSE-7, then reinstall it clean. By clean I mean with nothing else running, and the AV program shut down.

           

          I suspect that you didn't bother to recover, optimize your catalog, or create a backup before the "upgrade to Win 7". It's possible that this could come back to haunt you by creating the need to reimport your collection. Since that last statement is probably going to generate some hysteria for you, you might as well wait for a second opinion

          • 2. Re: Elements 7 with Windows 7???
            BerntRydgren Community Member

            Thanks, but all that is already done, no cigar. The only possible "issue"

            here is what you mean by AV program? I shut everything down except Windows

            itself and then uninstall and reinstall PSE7, but this doesn't help. As for

            the recover, backup etc., - yes indeed, I did, but that doesn't help as long

            as Edit doesn't work? I do NOT normally utilise any other function than

            "Full Edit", but ALL OTHER FUNCTIONS work, it's just the full edit that

            doesn't. I can go in through e.g. "Organize" and then use the light edit

            version and the software actually alters the pictures, but as soon as I

            choose full edit, the program shut down. So no, no hysteria, but a lot of

            problems.

             

            Bernt

            • 3. Re: Elements 7 with Windows 7???
              Immaculens Community Member

              Perhaps right-click on the Photoshop Elements .exe file (in the Programs folder on C:/) and choose Properties - Compatibility - Vista.


              Is your Win 64 bit or 32 bit?

              • 4. Re: Elements 7 with Windows 7???
                captaincranky Community Member

                OK, by AV I mean your security software, be it Norton, MaCafee, or any other program of this type you may have installed.

                 

                Beyond that, I'm more than a bit stumped. I've done 2 installations of PSE-7 in Windows 7, one into Win 7 Home Premium 32 bit, the other into Windows 7 Pro 64 bit. Admittedly the Win Home Premium installation is a bit quirky, but the catalog has 200,00 images stored, so I grant it a bit of latitude.

                 

                In Win 7 Pro, I have it installed along with PSCS-4 and that program is has ingratiated itself into the edit menu as it should.

                 

                You weren't specifity as to the upgrade path you took to Win 7. If you did take the upgrade route, this might possibly be the source of the problem. In my case, both OSes were installed from full editions of Win 7, and onto brand new HDDs.

                 

                Have you attemped to change the compatibility mode for the program yet? You can also reach compatibility mode settings through "Control Panel" > "Action Center" "Trouble Shooting".

                • 5. Re: Elements 7 with Windows 7???
                  BerntRydgren Community Member

                  Thanks for the tip! Good idea, but unfortunately didn't help. Mine is the

                  64-bit version, and I agree with your thought when you read that response -

                  I think THIS IS THE ACTUAL PROBLEM. I simply think it'll never work - if it

                  were possible, Adobe would have a fix out, and the very fact that they don't

                  (nor has a single comment about this issue on their web site) means they are

                  thoroughly embarrassed about it, as they should be. Given that PSE 8 came

                  with just about NO (actual useful) improvements over version 7, I will wait

                  until PSE 9 comes out.

                   

                  Thanks for your effort!

                   

                  Cheers,

                  Bernt

                  • 6. Re: Elements 7 with Windows 7???
                    BerntRydgren Community Member

                    On the last issue, yes - and since there (for obvious reasons) only are

                    versions as far as Vista SP2, I struck out again....

                     

                    I have an upgrade version of Windows 7 and do not have the opportunity to do

                    the full install. Reason - the very one that the greedy bastards sold lots

                    of computers in mid-2009 with the promise of an "included" upgrade, which in

                    my case proved to be a one-machine specific upgrade only workable on Fujitsu

                    computers. It's a Home Premium which I run in the 64-bit version. I suppose

                    I'll just wait until I can by PSE 9 (which hopefully will prove an actual

                    improvement over version 7 feature-wise) or until any of the kids get tired

                    of running terrible Vista on theirs, and demand a full-version Windows 7 in

                    the house...

                     

                    Thanks for trying to help, I really appreciate it!

                     

                    Bernt

                    • 7. Re: Elements 7 with Windows 7???
                      captaincranky Community Member

                      Brent, why don't you look through Mr. Ellis' page on PSE problems: http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#Try_Adobes_gen%20eric_troub leshooting perhaps there's something there that might help.

                       

                      In any event, Adobe doesn't support any version of PSE on Windows 7 except PSE-8 so don't hold any false hope for a solution from them. Updates are pretty much off the table, they're more "rebuy" oriented. "A new version, a new set of bugs, that's our stand"!

                      • 8. Re: Elements 7 with Windows 7???
                        BerntRydgren Community Member

                        Again, thanks - I will get to that one later today.

                        • 9. Re: Elements 7 with Windows 7???
                          BerntRydgren Community Member

                          Just to let you know - 11 hours later, I think I know the problem - the file

                          lxbatwds.ds which for some reason still resided on my computer (some sort of

                          incomplete uninstall) from my former printer. Why this file screws up the

                          editor of PSE 7 I will never know, but it did. I have now opened my first

                          picture file in the Editor since upgrading to Win7 in March.....

                           

                          Again, thanks for your efforts,

                          Bernt

                          • 10. Re: Elements 7 with Windows 7???
                            captaincranky Community Member

                            Glad to hear you're up and running! In a round about way, your problem is attributable to the upgrade to Win 7, as opposed to a "clean". install. The reformat would have eliminated the file in question, but I suppose we can't blame M$ for generating the problem. But, on the other hand, I suppose we wouldn't have learned anything in the process.

                             

                            Here's a link for (free) software; http://www.techspot.com/downloads/4245-revo-uninstaller.html which you may find very useful in the future.

                             

                            Again, glad to hear all is well, and have fun.

                            • 12. Re: Elements 7 with Windows 7???
                              Priyanka_Azad Employee Hosts

                              You can log bugs/fature requests for Photoshop Elements here ~

                               

                              You can log feature requests at:  https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
                              and
                              bugs at http://www.adobe.com/misc/bugreport.html

                              • 13. Re: Elements 7 with Windows 7???
                                BrianKirsch Community Member

                                Be warned - Elements  7 does not work correctly with 64 bit version of Windows 7. I have a brand new HP desktop with very hig spec and it simply will not create WMV slide shows. Each time I try it simply hangs. Also when running the preview, there is just a black screen ( although sound can be heard). I also have a laptop running XP Pro, and this works fine.

                                Get your act together Adobe.

                                • 14. Re: Elements 7 with Windows 7???
                                  dj_paige Community Member

                                  And how do you know that this error is caused by 64bit Windows 7?

                                  • 15. Re: Elements 7 with Windows 7???
                                    BrianKirsch Community Member

                                    I suppose I cannot be 100% certain. However, the set ups on the two

                                    computers is very similar - the other software (including anti virus) is much the same. The desktop

                                    is a much higher spec machine with 64 bit WIndows 7 8GB RAM and an i7 processor

                                    . The main difference bewteen the two is the operating system. PE7 works fine

                                    on the XP Pro machine (and on my old desktop) ,and other functions I have used in PE7 are fine in WIndows 7, but it will not create a wmv slide show - gets stuck on 0% and isn't going anywhere whilst the same process on the laptop proceeds well and completes. Not sure what other conclusion I can come to but that PSE7 is not 100% compatible with Windows 7. Of course it may not be because it is a 64 bit installation, but some other problem with Windows 7.

                                    • 16. Re: Elements 7 with Windows 7???
                                      captaincranky Community Member

                                      funky_editor wrote:

                                       

                                      You can log bugs/fature requests for Photoshop Elements here ~

                                       

                                      You can log feature requests at: ....[   ]....
                                      and
                                      bugs at .....[   ]...http://www.adobe.com/misc/bugreport.html

                                      If you don't mind me asking, what exactly good do you think that will do?

                                       

                                      Adobe already "fixed" all the bugs they intend to in PSE-7, and they call it PSE-8. Then for good measure they have injected some new bugs into that. Meanwhile they'll try to humor people asking for new features in PSE-9. Yeah, you'll get your "new features", along with an even more bloated pig of a program and a new set of bugs. The programmers in some 3rd world slum are just waiting to humor you, and respond to your every little whim.

                                       

                                      There never are any real "updates" from Adobe on older versions of PSE. All the Adober "Updater" does, is generate advertising messages.  Get your head out of your ***, that's not an "updater" it's ADWARE...! And, it's adware that you can't even shut down with Windows "Task Manager", since if you do, the program crashes.  >>> Adobe wants to "updater" you out of another hundred bucks, period.

                                       

                                      Now, many people, (including myself), have responded to these threads about whether or not PSE-7 will run under Win 7, it does, (sort of). Just be prepared for your own little personal "bug surprise".

                                       

                                      Then there's "Plan "B"...! Buy a copy of Windows 7, and install "XP Mode", then install PSE-7 into that. A couple hundred bucks will end your misery! Or will it?

                                       

                                      I have installed PSE-7 into 2 Windows 7 Machines. The Windows 7 Pro 64 bit installation, (i3-530 4GB RAM), is the only one that will generate a set thumnails without having to go out for a beer while it does. And, it has the same problems as the 32 bit Win 7 installation.So, I'm thinking you can't really blame the 64 bit OS for any woes with the program. Windows installs 32 bit programs into an x86 (32 bit) folder, and runs them as such anyway. So, if there's problems, it's more likely that the problem is with the device drivers