• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to create or import new snippets and other problems.

Participant ,
Aug 09, 2010 Aug 09, 2010

Copy link to clipboard

Copied

Hi:

I am using RH8 (with 8.0.2 patch applied) that uses SourceSafe for version control. I cannot create or import new snippets. I do get the dialog box which asks me to name the snippet or select a snippet for importing, but after I provide the information and click OK, nothing happens. RH does ask me if I want to check out the file "rhsnippet.apj", but nothing happens even when I click Yes. RH does look like it's trying to do something, but after a few seconds/minutes, I get the same dialog box again.

I also noticed that some snippets that I use in the project don't show up in the Snippets' window. I can edit them by going to the topic that has that snippet and click on it to edit. This is strange since the snippet doesn't show up in the Snippets' window, but RH still has that somewhere.

Please advise.

]

Thanks,
K

Views

465

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 15, 2011 Feb 15, 2011

Copy link to clipboard

Copied

LATEST

I am experiencing exactly the same problems. I cannot work out a way to make the importer work as it should, so I have resorted to creating dummy snippets and copying over the HTML manually.

As for the issue of snippets not appearing in the preview or edit windows, when this happened to me the snippet in question had been mysteriously deleted from the project (and VSS).  The reason it's still in the Snippet list is because it's still referenced in 'rhsnippet.apj' (and probably your .CPD).  In my experience, there's two ways around this:

  • In your version control app, check the history and see if you can restore the lost snippet (identifiable by a .HTS extension).
  • If the snippet is no longer needed, exit RoboHelp, then delete the .CPD from your local drive.  Next, check out 'rhsnippet.apj' and manually remove the rogue entry.  It'll look something like this:

        <file>
            <name>UserQuestionnaire.hts</name>
            <comments></comments>
        </file>

Hope this helps until the actual bug is fixed (RoboHelp 9 maybe?)

Matt

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp