28 Replies Latest reply: Dec 8, 2010 2:53 AM by Neil Snape RSS

    Adobe Illustrator 15.0.1 Update Fails To Install

    TWIS1962

      I'm hoping for some help as the Adobe Illustrator 15.0.1 Update installation failed on me. Please see the screen grab of the message below. I own the Design Premium Creative Suite (Education version) and run it on my MacBook Pro OS X 10.6.4. I haven't had an update error before.

       

      The support pages seem to give me a runaround when trying to email Adobe regarding the issue though they suggest I telephone them for $39. I'd rather not pay that for a problem with their update.

       

      Has anyone else run into this? I've searched the forums and found nothing else. I think I sent a message to Adobe using their Adobe Support Advisor program but haven't heard anything yet.

       

      I would really appreciate some suggestions.

       

      Thank you!

       

      TWIS1962update.png

        • 1. Re: Adobe Illustrator 15.0.1 Update Fails To Install
          CraigularB

          I'm having the same issue, whether I use the Adobe Updater application or I download the update from Adobe's site.

           

          I ran the AdobeSupportAdvisor and it said it found no problems. Is there a log file I can manually look at to see what it says?

          • 2. Re: Adobe Illustrator 15.0.1 Update Fails To Install
            bhatnaga Adobe Employee

            Hi Twis and CraigularB

            Please post the log files here which are located at:

            win: \Program files\Common Files\Adobe\Adobe Illustrator CS5 15.0.1 ... .log.gz

            mac: /Library/Logs/Adobe/Adobe Illustrator CS5 15.0.1 ... .log.gz

            where ... is the date stamp and will help you identify the failure log. Be careful as installer logs are also in the same folder and are named in a similar manner but have 15.0 in the name after CS5 instead of 15.0.1 which is for patch.

             

            Thanks,

            Anirudh

            • 3. Re: Adobe Illustrator 15.0.1 Update Fails To Install
              afsteinman

              Here's my log - after several attempts / failures to update Illustrator.

               

              2010-07-28 10:53:58 -0400: Log created

              2010-07-28 10:53:59 -0400: Adobe Acrobat Updater encountered errorCode 260

              2010-07-28 10:53:59 -0400: Adobe Acrobat Updater encountered errorCode 1001

              2010-07-28 10:54:00 -0400: Adobe Acrobat Updater Helper received exception:

                   Stopping due to error

               

              2010-07-31 16:59:14 -0400: Adobe Acrobat Updater encountered errorCode 260

              2010-07-31 16:59:14 -0400: Adobe Acrobat Updater encountered errorCode 1001

              2010-07-31 16:59:14 -0400: Adobe Acrobat Updater Helper received exception:

                   Stopping due to error

               

              2010-07-31 18:32:57 -0400: Adobe Acrobat Updater encountered errorCode 260

              2010-07-31 18:32:58 -0400: Adobe Acrobat Updater encountered errorCode 1001

              2010-07-31 18:32:59 -0400: Adobe Acrobat Updater Helper received exception:

                   Stopping due to error

               

              2010-08-01 16:11:23 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_template.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

              2010-08-01 16:11:23 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt' contents: '9.3.3'

              2010-08-05 07:34:46 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_template.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

              2010-08-05 07:34:48 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt' contents: '9.3.3'

              2010-08-09 07:23:02 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_template.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

              2010-08-09 07:23:03 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt' contents: '9.3.3'

              • 4. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                bhatnaga Adobe Employee

                Hi Afsteinman,

                 

                This seems to be an acrobat update failure. Please ask questions about it on Acrobat forum. Acrobat uses its own Update mechanism which is different than all other adobe products.

                 

                Thanks,

                Anirudh

                • 5. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                  afsteinman Community Member

                  Thanks.  I must have found the wrong log.

                   

                  But I am having an issue with Illustrator updating via Adobe Application Manager. 

                   

                  Where can I find the log that might indicate what the problem is?

                   

                  Alex

                  • 6. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                    bhatnaga Adobe Employee

                    Hi Alex,

                     

                    Log files are located at:

                     

                    win: \Program files\Common Files\Adobe\Adobe Illustrator CS5 15.0.1 ... .log.gz

                    mac: /Library/Logs/Adobe/Adobe Illustrator CS5 15.0.1 ... .log.gz

                     

                    where ... is the date stamp and will help you identify the failure log. Be careful as installer logs are also in the same folder and are named in a similar manner but have 15.0 in the name after CS5 instead of 15.0.1 which is for patch.

                     

                     

                    Thanks,

                    Anirudh

                    • 7. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                      afsteinman Community Member

                      Thanks.  I don't have any logs for Illustrator in that folder, but I am getting the update failure in Adobe Application Manager.  I've attached the error message screen.

                      Screen shot 2010-08-10 at 8.40.21 AM.png

                      • 8. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                        bhatnaga Adobe Employee

                        Sorry Alex,

                         

                        Screenshot doesnt help. Only log file does. Make sure you are going inside the library folder present inside the boot volume and not the library folder of the user you are logged on with. If patch was run, log will most definitely be there.

                         

                        Thanks,

                        Anirudh

                        • 9. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                          afsteinman Community Member

                          OK.  I was using the library folder inside the user account rather than the boot volume.  Sorry.

                           

                          Here's one of the logs:

                           

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Visit http://www.adobe.com/go/loganalyzer/ for more information

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          START - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          RIBS version: 3.0.122.0

                          OSX version: 10.6.4 

                          ::START TIMER:: [Total Timer]

                          CHECK: Single instance running

                          CHECK : Credentials

                          Load Deployment File

                          deploymentFile option not given

                          Create Required Folders

                          Assuming install mode

                          Looking up install source path

                          Sync Media DB ...

                          ::START TIMER:: [Sync Media DB]

                          Pre check media db sync

                          End of Pre check media db sync. Exit code: 0

                          :: END TIMER :: [Sync Media DB] took 528 miliseconds (0.528 seconds)

                          Ready to initialize session to start with ...

                          ::START TIMER:: [CreatePayloadSession]

                          -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                          Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5

                          Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          Ignoring original data since install source is local

                            Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                            Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-030810123040.dm g

                          --------------------  END  - Updating Media Sources -  END  --------------------

                          Supported RIBS version range: [0.0.66.0,3.0.122.0]

                          ----------------- CreatePayloadSession: machine is x86 ---------------

                          [       0] Tue Aug 10 07:32:41 2010  INFO

                          ______ Verify Dependency Subscribers ______

                          [       0] Tue Aug 10 07:32:51 2010  INFO

                          Overwrite property "extensionsOnly" to: 1

                          Overwrite property "mode" to: silent

                          Overwrite property "patchesOnly" to: 1

                          Overwrite property "workflow" to: updater

                          Found payload actions:

                          Deciding what installer mode to use...

                          BEGIN Setting requested payload actions

                          Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                          Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                          END Setting requested payload actions

                          Collected advanced path check information for INSTALLDIR

                          INSTALLDIR is a well-formed path

                          INSTALLDIR is not the root path

                          INSTALLDIR is on a local volume

                          INSTALLDIR is on a writable volume

                          INSTALLDIR is not on a case sensitive volume

                          INSTALLDIR passed path basic path validation: /Applications

                          Payloads passed preflight validation.

                          Call PreSession Custom Hook

                          [       0] Tue Aug 10 07:32:52 2010  INFO

                          Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                          [       1] Tue Aug 10 07:32:52 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Installer Operation: PayloadInstaller

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Request to install payload

                          [       1] Tue Aug 10 07:32:54 2010  INFO

                          CustomizedPatch property not found in database

                          Beginning installation for payload at /private/tmp/.tempdir3DIqzrMi/Install.db

                          [       1] Tue Aug 10 07:32:56 2010 ERROR

                          45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Command ARKPatchCommand failed.

                          [       1] Tue Aug 10 07:32:56 2010  INFO

                          Completing installation for payload at /private/tmp/.tempdir3DIqzrMi/Install.db

                          [       1] Tue Aug 10 07:32:56 2010 ERROR

                          45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Error rolling back command ARKPatchCommand

                          [       0] Tue Aug 10 07:32:56 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                          :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 4227 miliseconds (4.227 seconds) DTR = 0.946298 KBPS (0.000924119 MBPS)

                          User specified overrideFile:

                          Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                          No operation.  We're done:

                          Updating driver data - Action: Remove driver entry

                          Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                          [       0] Tue Aug 10 07:32:58 2010  INFO

                          Total components installed: 0

                          Total components repaired: 0

                          Total components removed: 0

                          [       0] Tue Aug 10 07:32:58 2010 ERROR

                          The following payload errors were found during install:

                          - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                          [       0] Tue Aug 10 07:32:58 2010  INFO

                          Call PostSession Custom Hook

                          :: END TIMER :: [Total Timer] took 23213 miliseconds (23.213 seconds) DTR = 1.20622 KBPS (0.00117795 MBPS)

                          -------------------------------------- Summary --------------------------------------

                          - 0 fatal error(s), 6 error(s), 0 warning(s)

                          ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Command ARKPatchCommand failed.

                          ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Error rolling back command ARKPatchCommand

                          ERROR: The following payload errors were found during install:

                          ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                           

                          Search the same string above to find when the error occured.

                          -------------------------------------------------------------------------------------

                          Exit Code: 7 - Unable to complete Silent workflow

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          END - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Visit http://www.adobe.com/go/loganalyzer/ for more information

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          START - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          RIBS version: 3.0.122.0

                          [       0] Tue Aug 10 08:24:07 2010  INFO

                          OSX version: 10.6.4 

                          ::START TIMER:: [Total Timer]

                          CHECK: Single instance running

                          CHECK : Credentials

                          Load Deployment File

                          deploymentFile option not given

                          Create Required Folders

                          Assuming install mode

                          Looking up install source path

                          Sync Media DB ...

                          ::START TIMER:: [Sync Media DB]

                          Pre check media db sync

                          End of Pre check media db sync. Exit code: 0

                          :: END TIMER :: [Sync Media DB] took 917 miliseconds (0.917 seconds)

                          Ready to initialize session to start with ...

                          ::START TIMER:: [CreatePayloadSession]

                          -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                          Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5

                          Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          Ignoring original data since install source is local

                            Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                            Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-030810123040.dm g

                          --------------------  END  - Updating Media Sources -  END  --------------------

                          Supported RIBS version range: [0.0.66.0,3.0.122.0]

                          ----------------- CreatePayloadSession: machine is x86 ---------------

                          [       0] Tue Aug 10 08:24:11 2010  INFO

                          ______ Verify Dependency Subscribers ______

                          [       0] Tue Aug 10 08:24:42 2010  INFO

                          Overwrite property "extensionsOnly" to: 1

                          Overwrite property "mode" to: silent

                          Overwrite property "patchesOnly" to: 1

                          Overwrite property "workflow" to: updater

                          Found payload actions:

                          Deciding what installer mode to use...

                          BEGIN Setting requested payload actions

                          Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                          Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                          END Setting requested payload actions

                          Collected advanced path check information for INSTALLDIR

                          INSTALLDIR is a well-formed path

                          INSTALLDIR is not the root path

                          INSTALLDIR is on a local volume

                          INSTALLDIR is on a writable volume

                          INSTALLDIR is not on a case sensitive volume

                          INSTALLDIR passed path basic path validation: /Applications

                          [       0] Tue Aug 10 08:24:43 2010  INFO

                          Payloads passed preflight validation.

                          Call PreSession Custom Hook

                          [       0] Tue Aug 10 08:24:44 2010  INFO

                          Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                          [       1] Tue Aug 10 08:24:44 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Installer Operation: PayloadInstaller

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Request to install payload

                          [       1] Tue Aug 10 08:24:48 2010  INFO

                          CustomizedPatch property not found in database

                          Beginning installation for payload at /private/tmp/.tempdireWcLMNbK/Install.db

                          [       1] Tue Aug 10 08:24:52 2010 ERROR

                          45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Command ARKPatchCommand failed.

                          [       1] Tue Aug 10 08:24:52 2010  INFO

                          Completing installation for payload at /private/tmp/.tempdireWcLMNbK/Install.db

                          [       1] Tue Aug 10 08:24:52 2010 ERROR

                          45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Error rolling back command ARKPatchCommand

                          [       0] Tue Aug 10 08:24:53 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                          :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 9304 miliseconds (9.304 seconds) DTR = 1.71969 KBPS (0.00167939 MBPS)

                          User specified overrideFile:

                          Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                          [       0] Tue Aug 10 08:24:55 2010  INFO

                          No operation.  We're done:

                          Updating driver data - Action: Remove driver entry

                          Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                          [       0] Tue Aug 10 08:24:58 2010  INFO

                          Total components installed: 0

                          Total components repaired: 0

                          Total components removed: 0

                          [       0] Tue Aug 10 08:24:58 2010 ERROR

                          The following payload errors were found during install:

                          - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                          [       0] Tue Aug 10 08:24:58 2010  INFO

                          Call PostSession Custom Hook

                          :: END TIMER :: [Total Timer] took 92913 miliseconds (92.913 seconds) DTR = 15.2401 KBPS (0.0148829 MBPS)

                          -------------------------------------- Summary --------------------------------------

                          - 0 fatal error(s), 6 error(s), 0 warning(s)

                          ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Command ARKPatchCommand failed.

                          ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Error rolling back command ARKPatchCommand

                          ERROR: The following payload errors were found during install:

                          ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                           

                          Search the same string above to find when the error occured.

                          -------------------------------------------------------------------------------------

                          Exit Code: 7 - Unable to complete Silent workflow

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          END - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Visit http://www.adobe.com/go/loganalyzer/ for more information

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          START - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          RIBS version: 3.0.122.0

                          OSX version: 10.6.4 

                          ::START TIMER:: [Total Timer]

                          CHECK: Single instance running

                          CHECK : Credentials

                          Load Deployment File

                          deploymentFile option not given

                          Create Required Folders

                          Assuming install mode

                          Looking up install source path

                          Sync Media DB ...

                          ::START TIMER:: [Sync Media DB]

                          Pre check media db sync

                          End of Pre check media db sync. Exit code: 0

                          :: END TIMER :: [Sync Media DB] took 626 miliseconds (0.626 seconds)

                          Ready to initialize session to start with ...

                          ::START TIMER:: [CreatePayloadSession]

                          -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                          Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5

                          Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          Ignoring original data since install source is local

                            Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                            Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIllustra torCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-030810123040.dm g

                          --------------------  END  - Updating Media Sources -  END  --------------------

                          Supported RIBS version range: [0.0.66.0,3.0.122.0]

                          ----------------- CreatePayloadSession: machine is x86 ---------------

                          [       0] Tue Aug 10 08:39:49 2010  INFO

                          ______ Verify Dependency Subscribers ______

                          [       0] Tue Aug 10 08:39:59 2010  INFO

                          Overwrite property "extensionsOnly" to: 1

                          Overwrite property "mode" to: silent

                          Overwrite property "patchesOnly" to: 1

                          Overwrite property "workflow" to: updater

                          Found payload actions:

                          Deciding what installer mode to use...

                          BEGIN Setting requested payload actions

                          Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                          Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                          END Setting requested payload actions

                          Collected advanced path check information for INSTALLDIR

                          INSTALLDIR is a well-formed path

                          INSTALLDIR is not the root path

                          INSTALLDIR is on a local volume

                          INSTALLDIR is on a writable volume

                          INSTALLDIR is not on a case sensitive volume

                          INSTALLDIR passed path basic path validation: /Applications

                          [       0] Tue Aug 10 08:40:00 2010  INFO

                          Payloads passed preflight validation.

                          Call PreSession Custom Hook

                          Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                          ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                          [       1] Tue Aug 10 08:40:01 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Installer Operation: PayloadInstaller

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          Request to install payload

                          [       1] Tue Aug 10 08:40:03 2010  INFO

                          CustomizedPatch property not found in database

                          Beginning installation for payload at /private/tmp/.tempdirOiY7FL6h/Install.db

                          [       1] Tue Aug 10 08:40:05 2010 ERROR

                          45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Command ARKPatchCommand failed.

                          [       1] Tue Aug 10 08:40:05 2010  INFO

                          Completing installation for payload at /private/tmp/.tempdirOiY7FL6h/Install.db

                          [       1] Tue Aug 10 08:40:05 2010 ERROR

                          45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          45 Error rolling back command ARKPatchCommand

                          [       0] Tue Aug 10 08:40:05 2010  INFO

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                          :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 4324 miliseconds (4.324 seconds)

                          User specified overrideFile:

                          Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                          No operation.  We're done:

                          Updating driver data - Action: Remove driver entry

                          Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                          [       0] Tue Aug 10 08:40:07 2010  INFO

                          Total components installed: 0

                          Total components repaired: 0

                          Total components removed: 0

                          [       0] Tue Aug 10 08:40:07 2010 ERROR

                          The following payload errors were found during install:

                          - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                          [       0] Tue Aug 10 08:40:07 2010  INFO

                          Call PostSession Custom Hook

                          :: END TIMER :: [Total Timer] took 23562 miliseconds (23.562 seconds) DTR = 1.69765 KBPS (0.00165786 MBPS)

                          -------------------------------------- Summary --------------------------------------

                          - 0 fatal error(s), 6 error(s), 0 warning(s)

                          ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Command ARKPatchCommand failed.

                          ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                          ERROR: 45 Error rolling back command ARKPatchCommand

                          ERROR: The following payload errors were found during install:

                          ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                           

                          Search the same string above to find when the error occured.

                          -------------------------------------------------------------------------------------

                          Exit Code: 7 - Unable to complete Silent workflow

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          END - Installer Session

                          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                          • 10. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                            bhatnaga Adobe Employee

                            Hi Alex,

                            Following file is missing on your system:

                            "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

                            Either you install was not complete or some files have been deleted from your machine. Maybe you tried to copy from some drive. But the point is, its missing. I ran a quick check check on my machine and it was pesent on it. You'll need to uninstall, delete Adobe Illustrator CS5 folder if left behind and install again.

                             

                            Thanks,

                            Anirudh

                            • 11. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                              Walter Rawlings

                              I had exactly the same problem this morning trying to update to Illustrator 15.0.1 from Design Premium using OSX 10.6.4 .  This is also the first time I have ever had an Adobe update fail. 

                               

                              Following the advice to uninstall and reinstall and the update has worked perfectly.

                               

                              MANY THANKS to Anirudh for such good advice.

                              • 12. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                TWIS1962 Community Member

                                Here's my log file. Should I deinstall and reinstall too?

                                 

                                Thanks!

                                 

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Visit http://www.adobe.com/go/loganalyzer/ for more information

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                START - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                RIBS version: 3.0.122.0

                                OSX version: 10.6.4 

                                ::START TIMER:: [Total Timer]

                                CHECK: Single instance running

                                CHECK : Credentials

                                Load Deployment File

                                deploymentFile option not given

                                Create Required Folders

                                Assuming install mode

                                Looking up install source path

                                Sync Media DB ...

                                ::START TIMER:: [Sync Media DB]

                                Pre check media db sync

                                End of Pre check media db sync. Exit code: 0

                                :: END TIMER :: [Sync Media DB] took 389 miliseconds (0.389 seconds) DTR = 30.8483 KBPS (0.0301253 MBPS)

                                Ready to initialize session to start with ...

                                ::START TIMER:: [CreatePayloadSession]

                                -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                                Updated source path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5

                                Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                Ignoring original data since install source is local

                                  Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                                  Path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-0308101230 40.dmg

                                --------------------  END  - Updating Media Sources -  END  --------------------

                                Supported RIBS version range: [0.0.66.0,3.0.122.0]

                                ----------------- CreatePayloadSession: machine is x86 ---------------

                                [       0] Mon Aug  9 04:22:32 2010  INFO

                                ______ Verify Dependency Subscribers ______

                                [       0] Mon Aug  9 04:22:39 2010  INFO

                                Overwrite property "extensionsOnly" to: 1

                                Overwrite property "mode" to: silent

                                Overwrite property "patchesOnly" to: 1

                                Overwrite property "workflow" to: updater

                                Found payload actions:

                                Deciding what installer mode to use...

                                BEGIN Setting requested payload actions

                                Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                                Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                                END Setting requested payload actions

                                Collected advanced path check information for INSTALLDIR

                                INSTALLDIR is a well-formed path

                                INSTALLDIR is not the root path

                                INSTALLDIR is on a local volume

                                INSTALLDIR is on a writable volume

                                INSTALLDIR is not on a case sensitive volume

                                INSTALLDIR passed path basic path validation: /Applications

                                Payloads passed preflight validation.

                                Call PreSession Custom Hook

                                [       0] Mon Aug  9 04:22:40 2010  INFO

                                Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                                [       1] Mon Aug  9 04:22:40 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Installer Operation: PayloadInstaller

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Request to install payload

                                [       1] Mon Aug  9 04:22:42 2010  INFO

                                CustomizedPatch property not found in database

                                Beginning installation for payload at /private/tmp/.tempdirPJWU4kn3/Install.db

                                [       1] Mon Aug  9 04:22:43 2010 ERROR

                                13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Command ARKPatchCommand failed.

                                [       1] Mon Aug  9 04:22:43 2010  INFO

                                Completing installation for payload at /private/tmp/.tempdirPJWU4kn3/Install.db

                                [       1] Mon Aug  9 04:22:43 2010 ERROR

                                13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Error rolling back command ARKPatchCommand

                                [       0] Mon Aug  9 04:22:44 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                                :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 4225 miliseconds (4.225 seconds) DTR = 0.946746 KBPS (0.000924556 MBPS)

                                User specified overrideFile:

                                Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                                No operation.  We're done:

                                Updating driver data - Action: Remove driver entry

                                Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                                [       0] Mon Aug  9 04:22:46 2010  INFO

                                Total components installed: 0

                                Total components repaired: 0

                                Total components removed: 0

                                [       0] Mon Aug  9 04:22:46 2010 ERROR

                                The following payload errors were found during install:

                                - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                [       0] Mon Aug  9 04:22:46 2010  INFO

                                Call PostSession Custom Hook

                                :: END TIMER :: [Total Timer] took 19690 miliseconds (19.69 seconds) DTR = 1.01574 KBPS (0.000991938 MBPS)

                                -------------------------------------- Summary --------------------------------------

                                - 0 fatal error(s), 6 error(s), 0 warning(s)

                                ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Command ARKPatchCommand failed.

                                ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Error rolling back command ARKPatchCommand

                                ERROR: The following payload errors were found during install:

                                ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                 

                                Search the same string above to find when the error occured.

                                -------------------------------------------------------------------------------------

                                Exit Code: 7 - Unable to complete Silent workflow

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                END - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Visit http://www.adobe.com/go/loganalyzer/ for more information

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                START - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                RIBS version: 3.0.122.0

                                OSX version: 10.6.4 

                                ::START TIMER:: [Total Timer]

                                CHECK: Single instance running

                                CHECK : Credentials

                                Load Deployment File

                                deploymentFile option not given

                                Create Required Folders

                                Assuming install mode

                                Looking up install source path

                                Sync Media DB ...

                                ::START TIMER:: [Sync Media DB]

                                Pre check media db sync

                                End of Pre check media db sync. Exit code: 0

                                :: END TIMER :: [Sync Media DB] took 133 miliseconds (0.133 seconds)

                                Ready to initialize session to start with ...

                                ::START TIMER:: [CreatePayloadSession]

                                -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                                Updated source path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5

                                Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                Ignoring original data since install source is local

                                  Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                                  Path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-0308101230 40.dmg

                                --------------------  END  - Updating Media Sources -  END  --------------------

                                Supported RIBS version range: [0.0.66.0,3.0.122.0]

                                ----------------- CreatePayloadSession: machine is x86 ---------------

                                [       0] Mon Aug  9 04:27:46 2010  INFO

                                ______ Verify Dependency Subscribers ______

                                [       0] Mon Aug  9 04:27:47 2010  INFO

                                Overwrite property "extensionsOnly" to: 1

                                Overwrite property "mode" to: silent

                                Overwrite property "patchesOnly" to: 1

                                Overwrite property "workflow" to: updater

                                Found payload actions:

                                Deciding what installer mode to use...

                                BEGIN Setting requested payload actions

                                Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                                Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                                END Setting requested payload actions

                                Collected advanced path check information for INSTALLDIR

                                INSTALLDIR is a well-formed path

                                INSTALLDIR is not the root path

                                INSTALLDIR is on a local volume

                                INSTALLDIR is on a writable volume

                                INSTALLDIR is not on a case sensitive volume

                                INSTALLDIR passed path basic path validation: /Applications

                                Payloads passed preflight validation.

                                Call PreSession Custom Hook

                                Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                                [       1] Mon Aug  9 04:27:47 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Installer Operation: PayloadInstaller

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Request to install payload

                                [       1] Mon Aug  9 04:27:49 2010  INFO

                                CustomizedPatch property not found in database

                                Beginning installation for payload at /private/tmp/.tempdirvTivZ1IR/Install.db

                                [       1] Mon Aug  9 04:27:50 2010 ERROR

                                13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Command ARKPatchCommand failed.

                                [       1] Mon Aug  9 04:27:50 2010  INFO

                                Completing installation for payload at /private/tmp/.tempdirvTivZ1IR/Install.db

                                [       1] Mon Aug  9 04:27:50 2010 ERROR

                                13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Error rolling back command ARKPatchCommand

                                [       0] Mon Aug  9 04:27:50 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                                :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 3223 miliseconds (3.223 seconds) DTR = 1.24108 KBPS (0.00121199 MBPS)

                                User specified overrideFile:

                                Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                                [       0] Mon Aug  9 04:27:51 2010  INFO

                                No operation.  We're done:

                                Updating driver data - Action: Remove driver entry

                                Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                                [       0] Mon Aug  9 04:27:53 2010  INFO

                                Total components installed: 0

                                Total components repaired: 0

                                Total components removed: 0

                                [       0] Mon Aug  9 04:27:53 2010 ERROR

                                The following payload errors were found during install:

                                - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                [       0] Mon Aug  9 04:27:53 2010  INFO

                                Call PostSession Custom Hook

                                :: END TIMER :: [Total Timer] took 11913 miliseconds (11.913 seconds) DTR = 0.671535 KBPS (0.000655796 MBPS)

                                -------------------------------------- Summary --------------------------------------

                                - 0 fatal error(s), 6 error(s), 0 warning(s)

                                ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Command ARKPatchCommand failed.

                                ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Error rolling back command ARKPatchCommand

                                ERROR: The following payload errors were found during install:

                                ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                 

                                Search the same string above to find when the error occured.

                                -------------------------------------------------------------------------------------

                                Exit Code: 7 - Unable to complete Silent workflow

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                END - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Visit http://www.adobe.com/go/loganalyzer/ for more information

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                START - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                RIBS version: 3.0.122.0

                                OSX version: 10.6.4 

                                ::START TIMER:: [Total Timer]

                                CHECK: Single instance running

                                CHECK : Credentials

                                Load Deployment File

                                deploymentFile option not given

                                Create Required Folders

                                Assuming install mode

                                Looking up install source path

                                Sync Media DB ...

                                ::START TIMER:: [Sync Media DB]

                                Pre check media db sync

                                End of Pre check media db sync. Exit code: 0

                                :: END TIMER :: [Sync Media DB] took 107 miliseconds (0.107 seconds)

                                Ready to initialize session to start with ...

                                ::START TIMER:: [CreatePayloadSession]

                                -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                                Updated source path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5

                                Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                  Type: 1, Volume Order: 1, Media Name: AdobeIllustratorCS5

                                  Path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5/payloads/AdobeIllustrator15-mul-03081012 3040/AdobeIllustrator15-mul-030810123040.dmg

                                --------------------  END  - Updating Media Sources -  END  --------------------

                                Supported RIBS version range: [0.0.66.0,3.0.122.0]

                                ----------------- CreatePayloadSession: machine is x86 ---------------

                                [       0] Mon Aug  9 14:37:58 2010  INFO

                                ______ Verify Dependency Subscribers ______

                                Overwrite property "extensionsOnly" to: 1

                                Overwrite property "mode" to: silent

                                Overwrite property "patchesOnly" to: 1

                                Overwrite property "workflow" to: updater

                                Found payload actions:

                                Deciding what installer mode to use...

                                BEGIN Setting requested payload actions

                                Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                                Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                                END Setting requested payload actions

                                Collected advanced path check information for INSTALLDIR

                                INSTALLDIR is a well-formed path

                                INSTALLDIR is not the root path

                                INSTALLDIR is on a local volume

                                INSTALLDIR is on a writable volume

                                INSTALLDIR is not on a case sensitive volume

                                INSTALLDIR passed path basic path validation: /Applications

                                Payloads passed preflight validation.

                                Call PreSession Custom Hook

                                [       0] Mon Aug  9 14:37:59 2010  INFO

                                Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                                [       1] Mon Aug  9 14:37:59 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Installer Operation: PayloadInstaller

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Request to install payload

                                [       1] Mon Aug  9 14:38:00 2010  INFO

                                CustomizedPatch property not found in database

                                Beginning installation for payload at /private/tmp/.tempdirUO6zW45V/Install.db

                                [       1] Mon Aug  9 14:38:01 2010 ERROR

                                13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Command ARKPatchCommand failed.

                                [       1] Mon Aug  9 14:38:01 2010  INFO

                                Completing installation for payload at /private/tmp/.tempdirUO6zW45V/Install.db

                                [       1] Mon Aug  9 14:38:01 2010 ERROR

                                13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Error rolling back command ARKPatchCommand

                                [       0] Mon Aug  9 14:38:01 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                                :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 2233 miliseconds (2.233 seconds)

                                User specified overrideFile:

                                Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                                [       0] Mon Aug  9 14:38:03 2010  INFO

                                No operation.  We're done:

                                Updating driver data - Action: Remove driver entry

                                Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                                [       0] Mon Aug  9 14:38:05 2010  INFO

                                Total components installed: 0

                                Total components repaired: 0

                                Total components removed: 0

                                [       0] Mon Aug  9 14:38:05 2010 ERROR

                                The following payload errors were found during install:

                                - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                [       0] Mon Aug  9 14:38:05 2010  INFO

                                Call PostSession Custom Hook

                                :: END TIMER :: [Total Timer] took 12457 miliseconds (12.457 seconds) DTR = 0.642209 KBPS (0.000627157 MBPS)

                                -------------------------------------- Summary --------------------------------------

                                - 0 fatal error(s), 6 error(s), 0 warning(s)

                                ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Command ARKPatchCommand failed.

                                ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Error rolling back command ARKPatchCommand

                                ERROR: The following payload errors were found during install:

                                ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                 

                                Search the same string above to find when the error occured.

                                -------------------------------------------------------------------------------------

                                Exit Code: 7 - Unable to complete Silent workflow

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                END - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Visit http://www.adobe.com/go/loganalyzer/ for more information

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                START - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                RIBS version: 3.0.122.0

                                OSX version: 10.6.4 

                                ::START TIMER:: [Total Timer]

                                CHECK: Single instance running

                                CHECK : Credentials

                                Load Deployment File

                                deploymentFile option not given

                                Create Required Folders

                                Assuming install mode

                                Looking up install source path

                                Sync Media DB ...

                                ::START TIMER:: [Sync Media DB]

                                Pre check media db sync

                                End of Pre check media db sync. Exit code: 0

                                :: END TIMER :: [Sync Media DB] took 451 miliseconds (0.451 seconds)

                                Ready to initialize session to start with ...

                                ::START TIMER:: [CreatePayloadSession]

                                -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                                Updated source path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5

                                Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                Ignoring original data since install source is local

                                  Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

                                  Path: /Users/tedbattye/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.1/AdobeIll ustratorCS5/payloads/AdobeIllustrator15-mul-030810123040/AdobeIllustrator15-mul-0308101230 40.dmg

                                --------------------  END  - Updating Media Sources -  END  --------------------

                                Supported RIBS version range: [0.0.66.0,3.0.122.0]

                                ----------------- CreatePayloadSession: machine is x86 ---------------

                                [       0] Mon Aug  9 14:49:26 2010  INFO

                                ______ Verify Dependency Subscribers ______

                                [       0] Mon Aug  9 14:49:37 2010  INFO

                                Overwrite property "extensionsOnly" to: 1

                                Overwrite property "mode" to: silent

                                Overwrite property "patchesOnly" to: 1

                                Overwrite property "workflow" to: updater

                                Found payload actions:

                                Deciding what installer mode to use...

                                BEGIN Setting requested payload actions

                                Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

                                Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

                                END Setting requested payload actions

                                Collected advanced path check information for INSTALLDIR

                                INSTALLDIR is a well-formed path

                                INSTALLDIR is not the root path

                                INSTALLDIR is on a local volume

                                INSTALLDIR is on a writable volume

                                INSTALLDIR is not on a case sensitive volume

                                INSTALLDIR passed path basic path validation: /Applications

                                [       0] Mon Aug  9 14:49:38 2010  INFO

                                Payloads passed preflight validation.

                                Call PreSession Custom Hook

                                Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

                                ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

                                [       1] Mon Aug  9 14:49:38 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Installer Operation: PayloadInstaller

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                Request to install payload

                                [       1] Mon Aug  9 14:49:41 2010  INFO

                                CustomizedPatch property not found in database

                                Beginning installation for payload at /private/tmp/.tempdirSn7vLOQr/Install.db

                                [       1] Mon Aug  9 14:49:41 2010 ERROR

                                13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Command ARKPatchCommand failed.

                                [       1] Mon Aug  9 14:49:41 2010  INFO

                                Completing installation for payload at /private/tmp/.tempdirSn7vLOQr/Install.db

                                [       1] Mon Aug  9 14:49:41 2010 ERROR

                                13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                13 Error rolling back command ARKPatchCommand

                                [       0] Mon Aug  9 14:49:41 2010  INFO

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                                :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 3205 miliseconds (3.205 seconds) DTR = 1.24805 KBPS (0.0012188 MBPS)

                                User specified overrideFile:

                                Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

                                [       0] Mon Aug  9 14:49:42 2010  INFO

                                No operation.  We're done:

                                Updating driver data - Action: Remove driver entry

                                Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

                                [       0] Mon Aug  9 14:49:44 2010  INFO

                                Total components installed: 0

                                Total components repaired: 0

                                Total components removed: 0

                                [       0] Mon Aug  9 14:49:44 2010 ERROR

                                The following payload errors were found during install:

                                - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                [       0] Mon Aug  9 14:49:44 2010  INFO

                                Call PostSession Custom Hook

                                :: END TIMER :: [Total Timer] took 22964 miliseconds (22.964 seconds) DTR = 0.348371 KBPS (0.000340206 MBPS)

                                -------------------------------------- Summary --------------------------------------

                                - 0 fatal error(s), 6 error(s), 0 warning(s)

                                ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Command ARKPatchCommand failed.

                                ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                ERROR: 13 Error rolling back command ARKPatchCommand

                                ERROR: The following payload errors were found during install:

                                ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                 

                                Search the same string above to find when the error occured.

                                -------------------------------------------------------------------------------------

                                Exit Code: 7 - Unable to complete Silent workflow

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                END - Installer Session

                                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                 

                                • 13. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                  Walter Rawlings Community Member

                                  I suggest you follow Anirudh's advice.  Uninstall and reinstall took me about 15 minutes.  Updating to 15.0.1 went through easily after that.

                                   

                                  I am no expert and found this a very straightforward solution.

                                  • 14. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                    bhatnaga Adobe Employee

                                    Yes Twis,

                                    Please go ahead and do a uninstall and re-install.

                                    Following file is missing from your machine:

                                    "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                    and maybe a whole lot more of such files. Patch errored out on the first instance.

                                     

                                    Out of curiosity, were you using some aplication utility to trim down application size as well??

                                     

                                    Thanks,

                                    Anirudh

                                    • 15. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                      brunerd Community Member

                                      For Mac OS, start by looking in /Library/Logs/Adobe/Installers find the newest .gz file double click to expand.

                                       

                                      Look inside for errors, for me it was this:

                                      -------------------------------------- Summary --------------------------------------

                                      - 0 fatal error(s), 6 error(s), 0 warning(s)

                                      ERROR: 985 Unable to locate file at "/Library/Preferences/com.adobe.Illustrator.15.0.0.plist"

                                      ERROR: 985 Command ARKMoveFileCommand failed.

                                      ERROR: 985 Unable to move file at "/Library/Preferences/com.adobe.Illustrator.15.0.1.plist" to "/Library/Preferences/com.adobe.Illustrator.15.0.0.plist" Error 0

                                      ERROR: 985 Error rolling back command ARKMoveFileCommand

                                      ERROR: The following payload errors were found during install:

                                      ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                      ------------------------------------------------------------------------------------------ --
                                      The fix was to go into Terminal and make the file it was looking for:
                                      touch /Library/Preferences/com.adobe.Illustrator.15.0.0.plist
                                      BTW: Why does this patcher need to use a file in /Library/Preferences to keep track of applications version number ?! That's the whole point Info.plist inside every application! It's a Mac OS fundamental! Dear Adobe, Please use what the system provides and quit building the scaffolding of over-engineering all over my OS!
                                      To see your version, go to Terminal:
                                      defaults read /Applications/Adobe\ Illustrator\ CS5/Adobe\ Illustrator.app/Contents/Info CFBundleVersion
                                      Or all values:
                                      defaults read /Applications/Adobe\ Illustrator\ CS5/Adobe\ Illustrator.app/Contents/Info
                                      Further questions:
                                      Why does Adobe put it's internal build number in CFBundleShortVersionString? This is what the Finder uses! Not very helpful if you look in Finder and see Illustrator is version 399, eh?

                                      • 16. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                        TWIS1962 Community Member

                                        Hey Anirudh,

                                         

                                        Thanks for your help. No such utility was used. However when I bought the software, I chose the download version over the DVDs. I don't see why those versions wouldn't be supported by Adobe though.

                                         

                                        Again, thanks for the suggestion. I'll try reinstalling Illustrator.

                                         

                                        Twis

                                        • 17. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                          brunerd Community Member

                                          Looking at your log it looks like the only things it's unhappy about is a missing Norwegian localization file for the PDF plugin... I say just give it a dummy file, unless you actaully need Norwegian?

                                           

                                          -------------------------------------- Summary --------------------------------------

                                          - 0 fatal error(s), 6 error(s), 0 warning(s)

                                          ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                          ERROR: 13 Command ARKPatchCommand failed.

                                          ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                          ERROR: 13 Error rolling back command ARKPatchCommand

                                          ERROR: The following payload errors were found during install:

                                          ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

                                           

                                          In Terminal, must be admin:

                                          touch "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

                                           

                                          That will give it a 0 byte file of that name, might be happy after that? This patcher needs a more graceful error handling routine.

                                          • 18. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                            LouisBCypher

                                            Aaahh, sh*t! Same problem here, and I think I know what the problem can be: I used CleanMyMac to delete all unused language files from all my apps, and it seems the update process is looking for some of these files. Restoring them all before retrying to update...

                                            • 19. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                              LouisBCypher Community Member

                                              Confirned!! Restoring "Adobe Illustrator CS5.app" from Time Machine to its previous state -before I deleted the language files from it- allows a smooth update.

                                              • 20. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                TWIS1962 Community Member

                                                Issue resolved. I think what happened was I used CleanApp to remove language files. Unfortunately, this update didn't account for those who might not need Norwegian language files.

                                                 

                                                Thanks to all for posting.

                                                • 21. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                  CraigularB Community Member

                                                  I had previously used XSlimmer on my Mac to delete unnecessary binaries and languages, which turned out was the problem for Illustrator. Thankfully, XSlimmer has the option to make backups of what you slim, and I did that when I ran it. So I just used XSlimmer to restore the application, ran the updater, and all is well!

                                                   

                                                  -Craig

                                                  • 22. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                    bhatnaga Adobe Employee

                                                    Hi Brunerd,

                                                     

                                                    I dont think this file is for the purpose of versioning. Look at the location and u'll know its a preference file.

                                                     

                                                    Thanks,

                                                    Anirudh

                                                    • 23. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                      jaychow99 Community Member

                                                      I have CleanApp but never used to remove language lproj folders. I also have monolingual but I excluded all Adobe and MS Office products from removing lproj folder. My log below indicates Dependency Subscribers Error, but nothing else.  Please help. Thanks.  *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.0.122.0 OSX version: 10.6.4   ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File deploymentFile option not given Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 0 :: END TIMER :: [Sync Media DB] took 107 miliseconds (0.107 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5 Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}   Type: 1, Volume Order: 1, Media Name: AdobeIllustratorCS5   Path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5/payloads/AdobeIllustrator15-mul-03081012 3040/AdobeIllustrator15-mul-030810123040.dmg --------------------  END  - Updating Media Sources -  END  -------------------- Supported RIBS version range: [0.0.66.0,3.0.122.0] ----------------- CreatePayloadSession: machine is x86 --------------- [       0] Thu Aug 12 20:58:45 2010  INFO ______ Verify Dependency Subscribers ______ [       0] Thu Aug 12 20:58:45 2010 ERROR The base product has been moved or trashed, Unable to proceed with the patch operation [       0] Thu Aug 12 20:58:45 2010  INFO :: END TIMER :: [Total Timer] took 13196 miliseconds (13.196 seconds) DTR = 0.303122 KBPS (0.000296018 MBPS) -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 1 error(s), 0 warning(s) ERROR: The base product has been moved or trashed, Unable to proceed with the patch operation  Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 29 - The base product has been moved *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                                      • 24. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                        CraigularB Community Member

                                                        jaychow99,

                                                         

                                                        Have you recently moved Illustrator to a non-standard location (ie, not your /Applications folder)? That's what your log file seems to indicate, though I'm certainly not an expert.

                                                         

                                                        -Craig

                                                        • 25. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                          jaychow99 Community Member

                                                          Craig,

                                                           

                                                          Thanks for the rely.

                                                           

                                                          No. I never moved the app. I ended up uninstall/reinstall IL, and 3-rd party pluins. Took half hours.

                                                           

                                                          Thanks.

                                                           

                                                          Jay

                                                          • 26. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                            Neil Snape Community Member

                                                            I had to uninstall reinstall. Then it worked.

                                                             

                                                            I think on mine it was because I had updated some 64 bit plug ins, but they make the auto updaters fail. I can't even remember what it was, but I had a folder with back up files removed when updating.

                                                            • 27. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                              bhatnaga Adobe Employee

                                                              Hi Neil,

                                                               

                                                              I dont think AI has any 64 bit plugins. AI is a 32 bit app. Are you talking about HTML 5 pack.

                                                               

                                                              -Anirudh

                                                              • 28. Re: Adobe Illustrator 15.0.1 Update Fails To Install
                                                                Neil Snape Community Member

                                                                Yeah probably, I know I installed the HTML 5 pack , but thought it was strange if it was that in Illy.

                                                                 

                                                                Must have been that.

                                                                 

                                                                I had the folder in the Ill. CS5 application folder but it was over written when reinstalling.