License problems on already purchased ebooks

[Guest]

I recently purchased two ebooks and downloaded them to Digital Editions on my home computer and used the anonymous activation option.  Not realizing the limitations of anonymous authorization, I then decided I wanted to read these ebooks on my computer at work, so I installed Digital Editions, but I chose the Adobe ID authorization option instead.

I went back to my home computer and authorized it using my newly created Adobe ID, hoping that it would tie my ebooks to my new Adobe ID instead, which it didn't because I had already activated that ID on my work computer (did not know this at the time).  So now I was left with two ebooks that I could not read anymore.

I used Ctrl-Shift-D to de-authorize my home computer and went back to the anonymous authorization so I could read the ebooks again, but no luck.

So to make a long story short, I have two ebooks that I cannot read anymore on the same computer that they were originally tied to.

Am I completely out of luck or can this be fixed?

I would greatly appreciate any help.

Thanks.

[Guest]

Well, Adobe withdrew my support ticket for this problem without even attempting to help.  Digital Editions is now telling me that there are too many activations for my username.  If the software worked properly in the first place this wouldn't have even happened.

So at this point it doesn't look like I will get my books back at all.

[Little_often]

Did you get this fixed? I have the same problem but with over 100 ebooks. The vendor states the download is already registered to another user (namely the 'unauthorised' one). I currently have a web case open but Adobe posting a fix would be useful since I can see this problem has been going on for years...

[Guest]

You now have two accounts with two books linked to two different accounts. I suggest asking the vendor from whom you bought the first (anonymous) book to re-issue it to you one more time. As for the number of activations, Adobe customer support should be able to resolve that.