Converted a Project from 7 to 8 - Won't Publish Now

[Guest]

I've been working nicely wiith my projects in RoboHelp 7. I was upgraded to RH 8. I opened my previous project in 8, made adjustments and tried to publish. No matter what I try, I can't get it to publish in 8. Any suggestions?

Note: I noticed that when I/T installed 8, they didn't uninstall 7. Would that be causing any of these issues?

[Peter Grainge]

Quite possibly if you only purchased an upgrade licence. That does not entitle you to run both versions and I have known it cause problems.

You might have to uninstall both versions and restart. I recommend you deactivate as well.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

I've always used WebHelp Pro for all the publishing. Now it doesn't seem like it likes it. Here's a copy of my publishing message:

[Captiv8r]

Hi there

So you are using RoboHelp Server?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Guest]

I'll ask for forgiveness right off the bat because while I'm fairly adept at working with software, the technical "IT stuff" I rarely understand. All my projects were established by a different individual many years ago, so I just maintain what she originally created. I don't believe my Company has the office "RoboHelp Server." I publish to our corporate server to get a URL. I link the URL to a spot on our Intranet so the users can access the info.

Here is a shot of my destination for a different file in RH 7 (publishing this still works):

I try to replicate the same thing in 8, but I must be missing something. Here is what my destination looks like in 8:

I'd ask our IT people, but they know less about RH than I do. 😞

[Captiv8r · Accepted solution]

Hi again

In that case the message shown to you in your capture of the output view tells you what you need to do. Generate WebHelp and use that. WebHelp Pro is only intended for working in concert with RoboHelp Server. But many folks opt for that thinking that since it has "Pro" at the end, it just *HAS* to be the Ultimate Best possible form of output and they totally misunderstand why it is there. They think anything other than "Pro", just has to be somehow diminshed in some way and not as good.

It's an easy trap to fall into.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Guest]

It's working now. Using Webhelp, I changed my settings to generate a file system and then posted to an internal server. I had to change how my paths are directed on the Intranet, but that's cool. It works!!!!!

It's just weird that using WebHelp Pro, I was always able to publish to our server and it worked fine. But like I said, I'm not an IT expert. Thank you so much for your help! I really appreciate you taking the time!

[Guest]

Hi, I'm back.

I had to update my file and re-publish. Now I'm getting a new error message. I have no idea why this is happening.

[Amebr]

Perhaps see if this thread helps:

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[Guest]

Thank you. This thread helped me to fix the problem. I appreciate you sending it to me

Jennifer