1 2 3 Previous Next 98 Replies Latest reply: Feb 25, 2015 2:38 AM by jackmotel RSS

    Gray circle with white exclamation mark on white background

    jdw9113 Community Member

      We have a digital signage app that uses the flash player OCX as a COM component within a .NET application running on XP and Win 7.   Since upgrading some clients to flash version 10.1.53.64 we are experiencing a variety of issues to include:

       

      1) fscommand calls that are being raised from the SWFs being played eventually stop being raised to (or at least received by) the application.  The behavior is not consistant, and it usually takes a while for this to occur.  Only an app restart seems to restore functionality.

       

      2) Also occasionally insted of the SWF that is supposed to be playing, a white screen is displayed in the flash window.   The screen has a small gray circle with a white exclamation mark in the center.  When this occurs it never recovers - even when a new SWF is loaded.  No errors are raised and the app "thinks" that everything is still going smoothly.  Again a app restart is required to fix it.

       

      We can usually recover from missing fscommands because if we expect a command that never comes, we can restart gracefully.  Issue 2 is more problematic in that its only a visual thing - no errors or other bad behavior seem to be occuring.

       

      Any thoughts of fixes or work arounds would be appreciated.

       

      Thanks.

        • 1. Re: Gray circle with white exclamation mark on white background
          chris s6 Community Member

          I can confirm the problem of the gray circle with the white exclamation mark on white background appearing at random, usually after hours. We also use the flash player OCX 10,1,53,64 on windows xp.

           

          Any suggestions? What about downgrading or upgrading to 10,1,82,76?

           

          Thanks.

          • 2. Re: Gray circle with white exclamation mark on white background
            kin3tic Community Member

            same trouble for me

             

            config : XP x64 (fully updated)

            IE7 7.0.5730.13 x32 (fully updated)

             

            tested v10.1.53.64

            and the latest v10,1,82,76 (still not working)

             

            tested also with shockwave (not) & installed

             

            i've also reformated my hard disk and no more luck with a clean windows install !

             

             

            screen capture of the icon :

            http://img713.imageshack.us/img713/8475/flashplayergraycirclewh.png

            • 3. Re: Gray circle with white exclamation mark on white background
              mj yo! Community Member

              We also get this occasionally with our custom flash app running in digial signage (Rise running in IE8).

              We are having trouble finding out:

              a) what generates it (is it from Flash, IE, or Rise)

              b) what it means

               

              What digital signage platform are you using?

               

              Does anyone know if the exclamation mark from Flash?  I cant find any Adobe documentation/refrences to it besides this post...

               

              Any help would be much appreciated -

              • 4. Re: Gray circle with white exclamation mark on white background
                mj yo! Community Member

                Correction - the players are running IE7.

                 

                We just spent an hour with Adobe support regarding this issue.  According to Adobe there is no error screen or icon generated by their software that matches the white screen with exclamation point that we are seeing.

                 

                Anyone else find a reason behind this icon or resolution?

                • 5. Re: Gray circle with white exclamation mark on white background
                  O. Esner Community Member

                  We have the same problem with Flowplayer (SWF video player in embed&object tag, http://flowplayer.org), Firefox 3.6.3, Flash 10.1.53.64. After 3 - 4 days is visible white exclamation mark on white background. We would like to know how to detect this state and restart our swf application..

                  • 6. Re: Gray circle with white exclamation mark on white background
                    dwappes Community Member

                    I'm having the same problem with my flash site. I did a small update yesterday and that's when it started.  The site went back to normal after about an hour, but its back to the gray circle with the exclamation point again today.

                     

                    I suspect its an IE problem, as the site is normal in Firefox.

                     

                    I really hope someone gets this figured out.

                    • 7. Re: Gray circle with white exclamation mark on white background
                      jdw9113 Community Member

                      Our product is AdQue.  I have not heard anything from adobe and I also have not tried to reproduce it in the latest version of the flash player.

                       

                      For the most part we've been able to work around this issue - because fortunately most of our flash assets raise an fscommand to indicate that they are finished playing.  Essencially if we expect an fscommand from an SWF and don't get it in a specific time, we know that flash is hosed and we gracefully restart our app.  Then it works again for a long time until the gray exclamation mark of death re appears.

                       

                      Don't know of any other way to detect the condition besides occasionally playing an SWF that raises an fscommand or flashcall that tells the app that things are still working nicely.

                      • 8. Re: Gray circle with white exclamation mark on white background
                        mj yo! Community Member

                        Thanks for the additional feedback - it helps in trying to eliminate variables here.

                         

                        O. Esner had it happen in Firefox - so it appears to not be specific to IE.

                         

                        The common variables appear to be:

                        * Windows

                        * Flash 10.1.53.64 and higher

                         

                        Has anyone seen this occur on a non-windows machine?  We have only seen this on windows.

                        I'm wondering if there is any connection with ActiveX...and the latest Flash Player.

                        • 9. Re: Gray circle with white exclamation mark on white background
                          eidnolb onlyone Community Member

                          Hi, I was just reading this thread out of curiosity since the subject line was so different. Mostly users that are having problems with Flash Player post on this Flash Forum. I have seen many many various errors and have dealt with just as many causes, but don't recall any error as described here.

                           

                          It seems if any new error would appear, the Flash Player forum would most likely be the first to hear about it

                           

                          If anyone does post about this, I would let you know. I just thot perhaps this bit of info would be helpful as you are trying to find a solution.

                           

                           

                          Thanks,

                           

                          eidnolb

                          • 10. Re: Gray circle with white exclamation mark on white background
                            oeasan Community Member

                            We are having the same problem. A white screen with grey circle and exclamation mark.

                             

                            Am running a standalone application wrapped in zinc 3.0 on windows 7. Flash player version v10,1,82,76 although I am not sure if this is applicable to the standalone player.

                             

                            The white screen with grey circle appears on random time intervals. The only significant actions performed are loading and unloading image's. In my search for a solution I firstly determined that there are no memory leaks. But now I am weirded out too. I can't seem to determine who is mainly responsible, the flash player or windows 7 or a combination. Although I suspect it is the player.

                             

                            At work we have made many of the same kind of kiosk-like projects and we had many strange bugs but this last one is the most maddening.

                             

                            I hope the standalone-part is significant extra information, and that someone can solve this!

                            • 11. Re: Gray circle with white exclamation mark on white background
                              jdw9113 Community Member

                              Some more information and to clarify some other questions:

                               

                              Our Digital Signage software is written in .NET and uses the FlashPlayer ActiveX control . IE is not involved.  Our software runs on both XP (32 bit) and Windows 7 (64-bit) and we have seen this issue on both systems.

                               

                              Once the exclamation mark appears we don’t get any fscommands from then on.

                               

                              Also when it happens - it happens on all players.  Our software can use multiple instances of the flash player activeX control for different displays and we also have background players that "preload" some SWFs to determine if they should play.  Once one goes south - they all go south.

                               

                              Clarification:  When I say all players - I'm still talking about the same executable.  We can display multiple forms each playing a different SWF.  But again only a single EXE and only on 1 computer.  When we restart the EXE, its all fixed.

                               

                              This event is rare:  In fact we have not seen this happen once in-house - but we have hundreds of systems in the field we monitor and it will happen on a few every week or so.  Now that we are gracefully restarting based on missing FSCommands, it has become a lower priority but one we'd still like to have a fix for.   It only started happening when we went to version 10.1.53.64 of flash.  And we have not moved forward to any subsequent vesion of flash for fear that it will break something else

                               

                              • 12. Re: Gray circle with white exclamation mark on white background
                                sksizer Community Member

                                I was able to replicate the error consistently.

                                 

                                Assignment of a negative value to the length property of a vector seems to cause this.

                                 

                                eg.

                                 

                                var tLines:Vector.<TextLine> = new Vector.<TextLine>();

                                 

                                var value:int =  -1;

                                 

                                tLines.length = value

                                • 13. Re: Gray circle with white exclamation mark on white background
                                  RUNd Community Member

                                  Good to know. But since we don't use any vectors in our project,it is also affecting other objects, or zinc (which we use to make an executable) is adding some kind of vector to our project...

                                  • 14. Re: Gray circle with white exclamation mark on white background
                                    jdw9113 Community Member

                                    Very good to know.  We reproduced it here as well with a simple flash test file.

                                    • 15. Re: Gray circle with white exclamation mark on white background
                                      rkbkbvrkbqfvvkjbqfvkbkqfj Community Member

                                      Has anyone had any luck sourcing the problem?

                                       

                                      I'm getting the "circle of death" too!

                                      • 16. Re: Gray circle with white exclamation mark on white background
                                        DavidinChelseaMA Community Member

                                        My HTC Incredible phone just got updated to Froyo, and now has Flash 10.1.

                                         

                                        Many flash sites that didn't work before, now work well.

                                         

                                        However, I also got the gray and white exclamation point and circle when I attempted to view a panorama on the Star Trek official movie site.

                                         

                                        The main page worked. (I was able to activate the navigation icon on the site with my touch screen, with no trouble) but once I clicked on "panoramas," it took me to the page that had the panormas of the Enterprise, and then I got that damn exclamation point.

                                        • 17. Re: Gray circle with white exclamation mark on white background
                                          abeall Community Member

                                          I'm getting this screen as well.

                                           

                                          Windows 7 64bit, FireFox 3.6.8.

                                           

                                          It happens after hours of non-stop play.

                                           

                                          My SWF does not load any external assets, but it does send and receive a lot of data via NetStream peer-to-peer capibilities. However I've run into the error when the SWF was not ever connected to another SWF, and was running in a local-only mode.

                                           

                                          My first guess was that it's a memory issue. I noticed my SWF seemed to be gradually increasing in max memory (using mr doobs stats) although garbage collection seemed to be consistently bring memory back down, it would still increase very slowly. So I decided to let it run for hours to confirm a high memory usage, but instead every time I've tried this and come back all I had was the icon described and attached in this thread. So to me that indicated memory got so high the player stopped running.

                                           

                                          Based on the comments on this thread this does seem like something built in to the Flash Player, probably to prevent a full player crash.

                                          • 18. Re: Gray circle with white exclamation mark on white background
                                            joshdura Adobe Employee

                                            The error you are seeing is the new out of memory notification. It is basically shielding the user when memory usage gets near the system resource cap. The best course of action here (if you own the content) is to check your application for high memory usage and correct the errors. If you don't own the content, it would probably be best to contact the owners and make them aware of the issue you are seeing.

                                            • 19. Re: Gray circle with white exclamation mark on white background
                                              jdw9113 Community Member

                                              Thanks for the update.   Memory issues have cropped up in the past for us.  Most of the occurances revolve around either 3rd party controls, 3rd party content, or SWFs developed in Flex.  Thus many times we don't have control over how they are occuring.  As opposed to just displaying an icon, it would be better if the notification could be event based.   This "visual based" approch does not afford developers any way to detect the condition and take the appropriate action.

                                              • 20. Re: Gray circle with white exclamation mark on white background
                                                joshdura Adobe Employee

                                                Developers can use the System.totalMemory property in AS3 to monitor the memory usage that the Flash Player is taking up. This iwll allow you to see how much memory is used, where leaks are and allow you to optimize your content based on this property.

                                                • 21. Re: Gray circle with white exclamation mark on white background
                                                  jdw9113 Community Member

                                                  Unfortunately I am not the developer of the flash.  I am the developer of the digital signage application that plays the flash.  I don't have control over the SWF content - I just use the FlashPlayer.ocx to display it.  We have hundreds of clients that create thier own content - many of them using 3rd party controls and/or 3rd party vendors to create it.  When I say event-driven notification - it would be nice to have an OnError event of the flash.ocx - or something of that nature.  If i received that error I could be aware of the condition and gracefully remedy it...

                                                  • 22. Re: Gray circle with white exclamation mark on white background
                                                    chook_rl Community Member

                                                    Hi - I am getting this type of error (Exclamation mark of death) when I am typing Hiragana (Japanese) using IME

                                                    and pressing SPACEBAR to turn it into Kanji glphys.

                                                    If I do it fast enough, I get the exclamation error.

                                                     

                                                    THIS DOES NOT SEEMS TO BE A MEMORY ISSUE

                                                     

                                                    I read something about length being negative... are there any other issues worth testing?

                                                    • 23. Re: Gray circle with white exclamation mark on white background
                                                      spacepacket Community Member

                                                      I also see the grey circle of death (GCOD).   I have developed a C++ plug-in for OmniPeek, called Compass.   Compass has three HTMLView windows, separated by splitters.   Each HTMLView loads a .htm file, which in turn loads a .swf file.   The .swf files implement charts that are updated once a second by chart data from the plug-in.   The C++ plug--in communicates to the .swf through javascript in the .htm file.   After running for some period of time, like overnight, I will return to see the circle of death in in all three windows.   This behaviour is consistent.   System.totalMemory, which is being monitored on a timer at 1 seconds intervals, is reasonable, as well as the total memory of the application, which is also reasonable.   After GCOD occurs, I can open another capture window, and it will work fine, for a while.

                                                       

                                                      -Spacepacket

                                                      • 24. Re: Gray circle with white exclamation mark on white background
                                                        Aubreyff Community Member

                                                        I have this exclaimation mark as well. I have a memory test running and everything is successfully garbage collected.  However, I have video running intermittently every 4 minutes or so. The video is also successfully be garbage collected, unless it has been running for about one week or more. I am not seeing any lag or performance issues, which leads me to believe it has something to do with how the video (I am using MP4) is being handled in the flash player.

                                                         

                                                        I have not been able to detect when this will happen with a memory test as the memory seems to stay consistent. I wonder if their are any other tests that can be done to avoid the Gray Exclaimation Point.

                                                        • 25. Re: Gray circle with white exclamation mark on white background
                                                          shiznt Community Member

                                                          I've been having this same issue myself, and although I'm no expert, I've checked as far as I can using common sense and online resourses and I can see no immediately obvious reason why this should be taking place.

                                                           

                                                          The exclamation mark appeared initially whilst attempting a large (permitted) file upload on a file sharing site (megaupload.com).  I have made several attempts, with the same error/warning response each time.  Secondly, it just so happened today that I was playing video via YouTube when making an upload attampt, and the video was immediately halted, and replaced with our little grey friend.  Furthermore, every banner and video on every open browser tab was also substituted with said icon.

                                                           

                                                          I checked both Java and Flash were up to date (they were), restarted Firefox (also tested in Safari, same result), and still I get the same result when attempting to upload.

                                                           

                                                          Did anyone manage to resolve this frustrating issue?

                                                           

                                                          Thanks.

                                                          • 26. Re: Gray circle with white exclamation mark on white background
                                                            Thiago Lobo Community Member

                                                            Notes: I didn't read the entire post / I'm not a developer / I don't exactly know what is the problem you're having / Yeah, I'm just lazy to read just now.

                                                             

                                                            I just want to add that, here, in my computer, this happens when I have a lot of You Tube videos opened in, let's say, 7-9 tabs.

                                                             

                                                            I load a video in a tab, then load another video on some other tab and so forth...when I reach 9th or 10th tab, I get the exclamation mark not only in the 10th video, but in ALL OF THEM previously opened. It's something like Flash is telling me: "Ok, too much, I can't handle this thing. I'm not running any of these".

                                                             

                                                            The number of tabs varies...sometimes it happens with only 7 tabs, sometimes it take up to 10...maybe it's some issue related to Flash + memory, as I see.

                                                             

                                                            My specs:

                                                            Windows 7 Professional 64-bit / 4Gb DDR3 RAM / NVidia Geforce 230M / Intel Quad-core i720-QM / Maxthon Browser / Latest Flash version 10.1.85.3

                                                             

                                                            Hope this info helps someone.

                                                             

                                                             

                                                             

                                                            Cheers,

                                                             

                                                             

                                                            chapter81

                                                            • 27. Re: Gray circle with white exclamation mark on white background
                                                              __nel78 Community Member

                                                              I am still having this issue. Mostly in regards to shockwave plugins. Using the shockwave plugin to instantiate flash. Most of the time using basic animations and still getting this error. This is causing a huge amount of problems. Please help.

                                                               

                                                              When I do use AS3, I don't use globals. I clear my object references, I kill my listeners, I null my objects, I even tried forcing garbage collection. Nothing.

                                                               

                                                              I seriously think this is irresponsible for an Adobe Employee to say that this is a programming issue. Please supply more information Adobe. thanks.

                                                              • 28. Re: Gray circle with white exclamation mark on white background
                                                                jonahsdf Community Member

                                                                I have the same problem. Are you using Chrome? I think it's a youtube problem because I can have other flash videos open that work. I'm on XP 32-bit.

                                                                • 29. Re: Gray circle with white exclamation mark on white background
                                                                  spacepacket Community Member

                                                                   

                                                                  It may be something YouTube does, but still, it is Flash that gives up with the GCOD, no matter what the application is.   In my case, it is caused by running the Flash app too long.  The longer it runs, the more data points there will be in the graph.   I suspect the garbage collector goes south, but I do not really know.   

                                                                   

                                                                   

                                                                   

                                                                  Chris Bloom

                                                                   

                                                                    Customer Solutions Expert

                                                                   

                                                                    WildPackets, Inc. 

                                                                   

                                                                    925-274-5443

                                                                  • 30. Re: Gray circle with white exclamation mark on white background
                                                                    radioways1

                                                                    Hello,

                                                                     

                                                                    We are facing the same problem on a website and have the following feedback (through thousands of users) if it could help :

                                                                     

                                                                    - The white page with exclamation replaces the flash :

                                                                    1. After 2 to 3 hours of continuous play through integrated flash multimedia player (music) ou integrated wmp plugin

                                                                    2. On all the players : IE (all versions 8), Chrome and Firefox

                                                                    3. Sometimes, after this display, Internet Explorer have difficulties to read correctly javascript, unless the computer is REBOOTED.

                                                                     

                                                                    If you'd like to make tests, the website is : http://www.radioways.com

                                                                    We have a lot of feedback as the people listen to the radios online for hours on this site.
                                                                    We made a lot of internal test and modified the code as we could with no possible solution.

                                                                     

                                                                    We sent a message to Adobe but did not get any answer yet.

                                                                     

                                                                    We think that it comes from an internal memory overload of the flashplayer that does not empty correctly. And we think that Adobe should consider more seriously this issue.

                                                                     

                                                                    Georges

                                                                    + 33 6 59 96 06 06

                                                                    • 31. Re: Gray circle with white exclamation mark on white background
                                                                      rexdtripod Community Member

                                                                      ...The error you are seeing is the new out of memory notification. It is  basically shielding the user when memory usage gets near the system  resource cap. The best course of action here (if you own the content) is  to check your application for high memory usage and correct the errors.  If you don't own the content, it would probably be best to contact the  owners and make them aware of the issue you are seeing.

                                                                       

                                                                       

                                                                      You're not serious with this right?  This is it?  This is all the documentation available on a major revision in how the Flash player works?  This can't be right.

                                                                       

                                                                      I've had a Flex app out there for two years.  Works fine.  Code hasn't changed in nearly a year.  Ran very smoothly.  Now, all of a sudden, a white exclamation point where my app was and your advice is "check your application for high memory usage"?  What is high?  What's the number?  What am I shooting for here?

                                                                       

                                                                      And "correct the errors"?  What errors?  Flex profiler is not showing memory spikes.  Nothing drastic anyway.  Whatever was permitted before is now not permitted.  So, what is the new mechanism?  How does it work?  What exactly is it looking for?  There must be metrics by which it decides to shut an app down.  What are they?

                                                                       

                                                                      And no official announcement?  Just a forum response?


                                                                      And just an exclamation point?  No error message indicating the precise nature of the problem?  What if when a user requested a page on the web that didn't exist web servers just returned an exclamation point?  How do we debug something with no error message?  How do users know what happened?

                                                                       

                                                                      What "exactly" is the problem and what "exactly" is the solution?  Adobe, please document this thoroughly.

                                                                       

                                                                      My apologies if I've missed the documentation.  I'm looking for it.  If I have missed it, could you please point me to it?

                                                                       

                                                                      Thank you.

                                                                      • 32. Re: Gray circle with white exclamation mark on white background
                                                                        Ryeee Community Member

                                                                        I too, am having this issue. I use IE8 and this just started while I was trying to watch a video on Hulu. It has consistently happened even with restarting. I don't even think I ran the video for more than 10-15 minutes when it happened. I have gone through and checked out a bunch of things, and haven't gotten anywhere with the issue. When it happens, banners and pictures on other tabs turn to the GCOD as well. This is incredibly irritating. Sorry I don't have any answers! WISH I DID!!!!!!

                                                                        • 33. Re: Gray circle with white exclamation mark on white background
                                                                          harleyblueswoman Community Member

                                                                          while playing games on Facebook, lately I too receive this white page with the gray circle

                                                                          and an exclamation mark inside.....only thing that I can do is

                                                                          quit and sometimes it works and other times it shows up on every game I try and play for a small window in time.  Eventually it goes away and allows access to the games again. I assumed it had something to do with the Flash player. I use IE9 and have Vista.  Anyone figure this out yet....it is quite annoying!!

                                                                          • 34. Re: Gray circle with white exclamation mark on white background
                                                                            terryranson Community Member

                                                                            As far as I can tell the are no correct answers posted here. We have somewhat defined the error but no method for guaranteed testing or programming around it. Can we get some comment from Adobe as to exactly what throws this error and how we can work through it as developers please?

                                                                            • 35. Re: Gray circle with white exclamation mark on white background
                                                                              Ramz58 Community Member

                                                                              I am Highly disappointed in adobe for allowing this problem to continue on since 2009 with no resolve.  Obvisously there are many users out here experiencing this problem including ME.

                                                                               

                                                                              It happens in all browsers not just IE. All browsers have in common is ADOBE its their problem and needs attention right away. I have failed to see any solutions to this problem as it stands now.

                                                                              Ramz

                                                                              • 36. Re: Gray circle with white exclamation mark on white background
                                                                                radioways1 Community Member

                                                                                Hi Ramz,

                                                                                 

                                                                                I deeply agree with you... What a shame for a company like Adobe and for an important tool like flash, not to take in consideration since more than 3 years, this very important problem that make the use of Flash less and less interesting and this is the reason why a lot of developpers are getting out of Flash (when they can) to use java libraries and web 2.0

                                                                                In our case, we have made a huge developpement using at it's maximum the possibilities of Adobe Flash Player. You can chek it at :
                                                                                http://www.radioways.com

                                                                                 

                                                                                Unfortunately, after 2 to 4 hours of listening or watching tv, Flash crashes with this exclamation mark.

                                                                                We deeply regret the huge investment using Adobe (over 1Musd developpement)

                                                                                 

                                                                                 

                                                                                We have done thousands of different configuration, tests, empty the temporary memory, reload the player etc... We did not find anything to solve this problem.

                                                                                It is a terrible bug from Adobe Flash

                                                                                 

                                                                                We tried to contact Adobe, but is became an administration and we never could get any answer. Maybe we do not have th right contacts.

                                                                                 

                                                                                Does anybody know how to contact Adobe ?

                                                                                 

                                                                                Regards

                                                                                • 37. Re: Gray circle with white exclamation mark on white background
                                                                                  spacepacket Community Member

                                                                                  There is no doubt that the lack of tools for actionscript programming sucks.   However, I have to admit that after I re-architected my application to make better use of memory and it works great now.  check it out:

                                                                                   

                                                                                  http://download.cnet.com/WildPackets-Compass/3000-2085_4-75447541.html

                                                                                  • 38. Re: Gray circle with white exclamation mark on white background
                                                                                    binkerman1 Community Member

                                                                                    I am having the same problem.  Tried uninstalling and re-install flash, that didn't work.

                                                                                     

                                                                                    Any solution out there?

                                                                                    • 39. Re: Gray circle with white exclamation mark on white background
                                                                                      Posis Das Community Member

                                                                                      I first ran across this problem this past week. My team and I created an eLearning course using Captivate and imbedded .f4v videos throughout the course. On most systems the videos play just fine. However, two computers got the Gray Circle of Death. On the computers that ran into no problems, the flash versions ranged from 10.1.181.14 to 10.3.181.26. The ones that failed were using flash version 10.3.181.26 - same as one of the successful computers. So the flash version wasn't inherently causing the flash video to fail. The same held true for browser versions.

                                                                                       

                                                                                      The difference between the successful and unsuccessful systems seemed to be the CPU chipset. The systems that ran into no difficulty were all running on Intel Core2 Duo CPUs. The systems that got the GCOD were both using Intel Core i Series of CPUs (specifically an i5 and i7). After reading this thread, the only chipset I saw listed was an Intel i Series. Though I only skimmed and might have missed another listing. The GCOD might have something to do with the Intel i Series memory management and new versions of flash.

                                                                                      1 2 3 Previous Next