[ERRORS]Converting large files to pdfs

[Former Community Member]

Some errors occur when I try to convert large file(about 30MB.....or may be more....word or ppt) to pdfs with Livecycle PDF Generator .

But the same file can be converted to pdf with the Acrobat Pro

          Environment:

          Websphere 7.0

          DB2 9.5

          LiveCycle ES2

websphere log as following:

     [8/25/10 0:07:05:093 PDT] 00000008 TimeoutManage I   WTRN0006W: Transaction 0000012AA80DB61600000003000011F7F5576B5DC585E6443AFA415F07FC959B3436ED460000012AA80DB61600000003000011F7F5576B5DC585E6443AFA415F07FC959B3436ED4600000001 has timed out after 300 seconds.
[8/25/10 0:07:05:093 PDT] 00000008 TimeoutManage I   WTRN0124I: When the timeout occurred the thread with which the transaction is, or was most recently, associated was Thread[WebContainer : 2,5,main]. The stack trace of this thread when the timeout occurred was:
    java.lang.Object.wait(Native Method)
    java.lang.Object.wait(Object.java:196)
    com.ibm.rmi.iiop.OutCallDesc.waitForResponse(OutCallDesc.java:67)
    com.ibm.rmi.iiop.Connection.send(Connection.java:2232)
    com.ibm.rmi.iiop.ClientRequestImpl.invoke(ClientRequestImpl.java:326)
    com.ibm.rmi.corba.ClientDelegate.invoke(ClientDelegate.java:436)
    com.ibm.CORBA.iiop.ClientDelegate.invoke(ClientDelegate.java:1184)
    com.ibm.rmi.corba.ClientDelegate.invoke(ClientDelegate.java:783)
    com.ibm.CORBA.iiop.ClientDelegate.invoke(ClientDelegate.java:1214)
    org.omg.CORBA.portable.ObjectImpl._invoke(ObjectImpl.java:484)
    com.adobe.native2pdf.bmc._ConverterAgentStub.convertToPdf(_ConverterAgentStub.java:36)
    com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.convertToPdf(NativeToPDFTransactionCallback.java:214)
    com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.doInTransaction(NativeToPDFTransactionCallback.java:188)
    com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew(EjbTransactionBMTAdapterBean.java:218)
    com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_3af08fdf.doRequiresNew(Unknown Source)
    com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:133)
    com.adobe.idp.dsc.transaction.impl.DefaultTransactionTemplate.execute(DefaultTransactionTemplate.java:79)
    com.adobe.pdfg.BMCCaller.invokeInSMT(BMCCaller.java:789)
    com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:1064)
    com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:382)
    com.adobe.pdfg.GeneratePDFImpl.createPDFInternal(GeneratePDFImpl.java:501)
    com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:280)
    com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:232)
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:45)
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
    java.lang.reflect.Method.invoke(Method.java:599)
    com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:118)
    com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassivationInterceptor.java:53)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(TransactionInterceptor.java:74)
    com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTransactionBMTAdapterBean.java:197)
    com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_3af08fdf.doBMT(Unknown Source)
    com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:95)
    com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInterceptor.java:72)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStrategyInterceptor.java:55)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateInterceptor.java:37)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterceptor.java:188)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
    com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:121)
    com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
    com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessageReceiver.java:93)
    com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:225)
    com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispatcher.java:66)
    com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:415)
    com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:434)
    com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:183)
    org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
    com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:66)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1443)
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1384)
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
    com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
    com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
    com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:41)
    com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
    com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
    com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:852)
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:785)
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:443)
    com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:175)
    com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
    com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:859)
    com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1557)
    com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:173)
    com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:455)
    com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:384)
    com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    com.ibm.io.async.ResultHandler.complete(ResultHandler.java:202)
    com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:766)
    com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:896)
    com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1527)

[8/25/10 0:07:13:734 PDT] 00000041 WordToPDFConv A com.adobe.service.ProcessResource$ManagerImpl logJdk ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[8/25/10 0:07:18:468 PDT] 00000040 WordToPDFConv A com.adobe.service.ProcessResource$ManagerImpl logJdk ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[8/25/10 0:07:18:546 PDT] 0000003a DMAdapter     I com.ibm.ws.ffdc.impl.DMAdapter getAnalysisEngine FFDC1009I: Analysis Engine using data base: E:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\properties\logbr\ffdc\adv\ffdcdb.xml
[8/25/10 0:07:18:906 PDT] 0000003a FfdcProvider  I com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on E:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\logs\ffdc\server1_71917191_10.08.25_00.07.18.54619796.txt com.ibm.ejs.container.UserTransactionWrapper.commit 285
[8/25/10 0:07:18:921 PDT] 0000003a EjbTransactio E com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean doRequiresNew The current transaction has been marked for rollback.  This means one of three things; 1) This transaction has timed-out (the timeout period was set to [470(sec)]470, while the actual transaction took [313(sec)]), 2) An unhandled exception occurred when calling another service (please check the logs for more detail), or 3) This is a JTA transaction and a service has explicitly marked this transaction for rollback
[8/25/10 0:07:18:921 PDT] 0000003a EjbTransactio E com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean doRequiresNew TRAS0014I: The following exception was logged javax.transaction.RollbackException
    at com.ibm.tx.jta.TransactionImpl.stage3CommitProcessing(TransactionImpl.java:1217)
    at com.ibm.tx.jta.TransactionImpl.processCommit(TransactionImpl.java:991)
    at com.ibm.tx.jta.TransactionImpl.commit(TransactionImpl.java:913)
    at com.ibm.ws.tx.jta.TranManagerImpl.commit(TranManagerImpl.java:369)
    at com.ibm.tx.jta.TranManagerSet.commit(TranManagerSet.java:161)
    at com.ibm.ws.tx.jta.UserTransactionImpl.commit(UserTransactionImpl.java:293)
    at com.ibm.ejs.container.UserTransactionWrapper.commit(UserTransactionWrapper.java:305)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew(EjbTransactionBMTAdapterBean.java:220)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_3af08fdf.doRequiresNew(Unknown Source)
    at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:133)
    at com.adobe.idp.dsc.transaction.impl.DefaultTransactionTemplate.execute(DefaultTransactionTemplate.java:79)
    at com.adobe.pdfg.BMCCaller.invokeInSMT(BMCCaller.java:789)
    at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:1064)
    at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:382)
    at com.adobe.pdfg.GeneratePDFImpl.createPDFInternal(GeneratePDFImpl.java:501)
    at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:280)
    at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:232)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:45)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
    at java.lang.reflect.Method.invoke(Method.java:599)
    at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:118)
    at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassivationInterceptor.java:53)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(TransactionInterceptor.java:74)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTransactionBMTAdapterBean.java:197)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_3af08fdf.doBMT(Unknown Source)
    at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:95)
    at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInterceptor.java:72)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStrategyInterceptor.java:55)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateInterceptor.java:37)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterceptor.java:188)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
    at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:121)
    at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessageReceiver.java:93)
    at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:225)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispatcher.java:66)
    at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:415)
    at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:434)
    at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:183)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
    at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:66)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1443)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1384)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
    at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
    at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:41)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:852)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:785)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:443)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:175)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:859)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1557)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:173)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:455)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:384)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:202)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:766)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:896)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1527)

      what should I do?

      Please advise

      thanks

[cactus70]

Hi,

     Have you seen the following?

     http://blogs.adobe.com/livecycle/2008/10/livecycle_processing_big_docum.html

http://blogs.adobe.com/livecycle/2008/10/livecycle_tuning_knob_default.html

These articles both helped me.

[Former Community Member]

Hi cactus,

I have solved the problem in another way, but your links are also very helpful to me,thank you.

I found in the websphere some configuration will affect the performance of livecycle.

Yesterday I change the was configuration

"server - > Websphere application services -> server1(app server name) -> Transaction service"

I put the value of "**timeout" properties from their default to 2000ms,

and I also change the "Request Timeout" of  "ORB Services" from default to 2000ms,

Now the livecycle works well. Successful to convert the big docs(about 50MB for testing).

I hope my experience will also be useful to you.