12 Replies Latest reply: Feb 11, 2011 6:17 PM by Wade_Zimmerman RSS

    Illustrator CS5 - Startup profiles missing and crashing on quit

    ramsjet66 Community Member

      Have a couple of problems with Illustrator CS5.

       

      When opening the program a message appears, 'Can't locate startup profiles' Have tried reinstalling the software but problem persists.

       

      When quitting out of Illustrator I get a message saying the software has crashed. I've loaded up the latest patches etc. but again the problem persists.

       

      Anyone had the same problem and found a fix?