Hello dmostert,
I suspect that the issue here has already been partially
identified. You need to get a successful uninstall of the trial
version product prior to attempting to install the full retail
copy. Given that you have already partially uninstalled the trial,
I would suggest the following:
1) Download the trial version again (unless you still have
the download available).
2) Reinstall the trial version. It is possible that this
install will give a setup maintenance dialog. If this is the case,
simply uninstall and then skip to #4.
3) Once the trial has successfully been reinstalled, you
should be able to uninstall from add/remove programs. If it is not
listed there, simply re-launch the trial installer and it should
give you that option.
4) Install your full retail version and enter your serial
number.
Other things to note:
* The zeros and o's thing mention above is a common reason
for this failure.
* Fdisking the MBR is not likely to help in this particular
scenario as you still have many of the registry entries and files
left over from the trial install on your system, even after
deleting robo*. I would strongly advise against doing this.
* If the above solution does not work for you, you can use
the CS3 clean script to fully remove this product. Yes, it will
work, even though its not a CS3 application. You will need to run
it at level 4 (you will need to key in 4 manually). Please note,
this should be the last used solution as it will remove *all* Adobe
applications that you have installed.
http://www.adobe.com/go/kb402767
I hope this helps.
Thanks,
Bobby W
Adobe Customer Care