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Hi,
I've installed Flash Builder 4 downloaded from Adobe.com and activeted with a student license.
The installation went okey, but i cannot launch the application.
Every time I try to run it it throws a configuration error 5:
---------------------------------------------------------------------------
Configuraion Error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe techinical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
---------------------------------------------------------------------------
I've already installed and unninstalled ten times, searched adobe.com support sites, I even call the support center but i can't get it to work.
I'm running Windows 7 64bit
Adobe Flex Builder 3 runs perfectly.
Thanks in advance,
Alexandre Monteiro.
IT WORKS! 🙂
Here is what I did to fix this:
-----------------------------------
* Uninstalled every Adobe software on my computer in the Control Panel (everything; Adobe Acrobat, AIR, Flash, etc.). Flash Builder could not be uninstalled though (got an error telling me to use the CS5 Cleaner Tool)
* Used the CS5 Clean Tool and selected "Clean All" http://www.adobe.com/support/contact/cs5clean.html
* Using cygwin I deleted the following folders:
- C:\Program Files (x86)\Adobe\
- C:\Program Files (x86)\C
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I am having the same problem on CS5 Master collection MAC.
Did you find any solution?
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I did not find anything about it, but i got it to work by formating my pc and installing windows 7 x32... now everything works perfectly.
I tried to use adobe flash builder, illustrator cs4 and cs5, flash catalyst cs5 and none of them worked on windows 7 x64.
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Hi,
I was experiencing the same problem, but I found a fix (Mac only, might also work on Windows):
- go to /Library/Application Support/
- delete the Adobe directory (completely remove it!)
- reinstall flash
I had Photoshop too, and it gave an error too (but it still worked) and it didn't require a reinstall.
Flash somehow had everything backed up and all my preferences were still intact.
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For the errors reported above, please see if you find any log files named "oobelib.log" or "amt3.log" if you look in your temp folder.
On Win, you can find the temp folder this way:
- open a command window, and type "set" to view the environment variables
- navigate to the folder defined by the envvar named TMP
On Mac, you'll generally find the temp folder here:
/private/tmp/
If you find one (or both) of those log files, zip them up and attach them to this thread. If you have any trouble attaching them, try sending them to me via private forum message instead.
Thanks,
-Chris
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I have a similar problem. I had CS4 installed. I wanted to remove everything except DW, Device Central, and Extension Manager.I used the Uninstaller and removed what I could but the following are left behind and I can't figure out how to get rid of them:
Also, Flash CS4 won't run; which is ok, but I really want to delete all of these. I wanted to attach the file requested previously, but I don't see how to attach the files to this thread.
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I've installed the trial of eLarning Suite 2 on an i7 x64 box running Win7 (brand new install) and I get the error:5 when I try to run Captivate 5 from the suite. No trouble with Dw, Br, Psx64, Sb . . . I've unsintalled, reinstalled, uninstalled using the WinCS5Cleanupscript (although no trials were ever installed prior) - still get the same results. Please help.
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One cause for this error can be permissions on the various Adobe folders. There's a KB article about that here:
http://kb2.adobe.com/cps/827/cpsid_82744.html
That solution doesn't work for everyone though, so if you still get this error after trying those suggestions, please zip and attach the amt3.log file from your temp folder.
-Chris
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Hi
After installin the eclipse plug-in on abode flash builder 4, while launching the shortcut "Adobe Flash Builder 4 Plug-in Eclipse Launcher"
getting the error message as configuration erorr:5,
Could you please help me how to solve this.
Regards
R_s_giri
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Hi,
Sorry, but I can't help you very much. I've never used the plug-in for
eclipse, I've always used the stand-alone version.
I got a similar error once, I never found the source of this but I
worked around by changing my windows from x64 to x32. In x32 every thing
worked great.
Good day,
Alexadre Monteiro.
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Hi r_s_giri,
Are you on Mac or Win?
There's a general troubleshooting matrix by error number on this page:
http://kb2.adobe.com/cps/834/cpsid_83481.html
-Chris
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I am installing on Windows Xp.
Regards
R.Seshagiri Rao
Workplace Packaging
Invesco Hyderabad
VOIP 7132148918
Direct +91 40 6604111 X1252
Mobile +91 9177791678
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One possible cause of that error is that some core libraries didn't get installed successfully.
Try running this subinstaller on its own, and see if that helps:
C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\install.support\AdobeFlashBuilderPluginSTIWrapperWin\Set-up.exe
-Chris
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Hi Chris,
Thanks for reply.
I installed "Adobe Flash Builder 4 Plug-in" silently by keeping the file "installer.properties" in which I mentioned INSTALLER_UI=silent.
This was worked.
Now how to uninstall this plug-in silently? Please help me on this.
Regards
R.Seshagiri Rao
Workplace Packaging
Invesco Hyderabad
VOIP 7132148918
Direct +91 40 6604111 X1252
Mobile +91 9177791678
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> Now how to uninstall this plug-in silently? Please help me on this.
Normally, if you install silently then the uninstaller will run silently too, automatically.
That can be confusing though if you double-click the uninstaller, because there will be no visual indication that anything is happening until the uninstall completes.
-Chris
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i'm having the exact same problem ... thing is i've already used this trial a couple of times and i only have 10 days left . why is it suddenly not working ? i use windows vista if that matters .
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Chermayne, have you already tried using the troubleshooting matrix here?
http://kb2.adobe.com/cps/834/cpsid_83481.html
If that doesn't help, please zip up those log files mentioned above, and we'll take a closer look.
-Chris
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Good Moorning everybody,
I had the same probleme and i use FLEX Builder 4 on Window 7 64bit.
In order to remake it work i re-installed Flex Builder on the current intallation without disintalled this one and it work.
I hope it will work for u.
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Hi, I'm getting this one as well on Win7 (64bit).
I already have Flash Builder 4 installed (commercial license). Then I tried installing Flash Professional CS5 (trial) and got the "Configuration Error 5" when trying to run Flash after install. I uninstalled and ran the Adobe CS5 clear script. I did this twice, same error. I tried downloading Adobe Creative Suite Master Collection instead, same result with that one.
I verified the permissions for both the Adobe PCD folder and the SLStore folder, to no avail.
Any other hints?
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Hi Bjorn,
The best way to isolate the error you're seeing is to capture the log files described in this KB article:
http://kb2.adobe.com/cps/834/cpsid_83481.html
If you zip up those logs and send them, we should be able to spot the specific problem.
-Chris
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Chris, here are the log files I found:
http://dev2.bybjorn.com/cs5logs.zip
Thanks for looking into this.
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Thanks for sending those logs Bjorn.
I looked through those logs, and there are a lot of errors evident, so those should provide the right clues for identifying a solution. I'm sending these logs over to my colleagues on the Flash Pro and Licensing teams, for help with diagnosis, and will report back soon.
-Chris
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Hi Bjorn,
Our licensing engineer replied with this info:
"Either there is no pcd.db, or they can't read it, or the data from the installer is not there. Can you ask for the pcd.db file?"
He's asking to look at this particular database file, so if you could zip it up and post it alongside your logs, that would help. You should find that here:
c:\Program Files (x86)\Common Files\Adobe\Adobe PCD\pcd.db
-Chris
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http://dev2.bybjorn.com/pcd.zip
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Thanks Bjorn - I've forwarded your pcd.db file to our licensing team for diagnosis, and will keep you posted.
-Chris