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hi after i installed flash builder 4 i got errors the exit code is 6 and the message is -
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: The following payload errors were found during install:
ERROR: - AdobeHelp: Install failed
-------------------------------------------------------------------------------------
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Hi Ashok,
Are you installing FB4 standalone, or FB4 Plug-in?
Also, are you on Mac or Win?
There's a general troubleshooting matrix by error number on this page:
http://kb2.adobe.com/cps/834/cpsid_83481.html
Let us know if that doesn't help, and we'll take a closer look.
-Chris
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hi Agruss
I am installing FB4 standalone on windows 7.
The troubleshooting matrix was of no help.
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Here's what I would try next:
- Download the CS5 Clean Tool (http://www.adobe.com/support/contact/cs5clean.html) and run it to clean up any old FB4 entries.
- Reboot
- Install latest critical updates from Windows Update
- Download the latest version of Adobe AIR, and install it (http://get.adobe.com/air/)
- Try installing FB4 again.
The error you're getting is with the Adobe Help installation, that runs as an AIR app, so that's why I suggest you try installing AIR on its own first, as a workaround.
Let me know whether that helps at all,
-Chris
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I tried running CS5 clean up tool and installing AIR but that too could not solve the problem. I got the same error.
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I have installed adobe help by explicitly double clicking AdobeHelp.air, and the help installed. I suppose that this will serve my purpose.