1 2 3 Previous Next 86 Replies Latest reply: Dec 2, 2010 3:02 PM by CurunduKid RSS

    5.0.2 update failed to install

    ParkerPSU Community Member

      I originally tried to update this with the Adobe update manager and that failed.  Then I tried to download the update and install manually (DVD version) and that failed.

       

      Any ideas?

       

      Using windows Vista Ultimate x64 SP2

      Nvidia Quadro 3800

      I have the CS5 Production Premium suite installed.

        • 1. Re: 5.0.2 update failed to install
          Harm Millaard Community Member

          The only remedy for me was a complete uninstall, reinstall and update.

          • 2. Re: 5.0.2 update failed to install
            ParkerPSU Community Member

            Did you uninstall the entire cs5 suite or just Premiere?

            • 3. Re: 5.0.2 update failed to install
              Sheri Codiana Community Member

              We're looking into issues posted here on 5.0.2, any other details you can add?

               

              Sheri

              • 4. Re: 5.0.2 update failed to install
                bonhomie1512 Community Member

                Hi ParkerPSU,

                 

                I would suggest you  to  create a new windows user account with admin rights  and then update the software again

                 

                 

                Vinay

                • 5. Re: 5.0.2 update failed to install
                  ParkerPSU Community Member

                  I noticed it never updated to 5.0.1 either, so I tried to update it to 5.0.1 first but that didn't work either.

                  The updates for the other CS5 apps all installed properly.

                  I also installed using my admin account.

                  • 6. Re: 5.0.2 update failed to install
                    steveprc Community Member

                    I noticed a bunch of minor upgrades this morning, but this and the 5.0.2 upgrade installed for me. I would suggest launching the updates through Bridge, and once initiated close Bridge and every other program that's running. I don't know that it will solve the problem, but I've always been a stickler for closing EVERYTHING during any software installation and it's served me well.

                     

                    I'm running a Windows (Windows 7 x64) machine with a 3.3 gig quad core with a Quadro FX 5600 and 32gb of RAM.

                    • 7. Re: 5.0.2 update failed to install
                      Bob_McConnell Community Member

                      My Mac also failed to update Premiere Pro while all the other updates were fine.

                      Bob

                       

                      Mac Pro OS X 10.6.4 16GB Dual Quad GTX-285

                      • 8. Re: 5.0.2 update failed to install
                        Donald Leman Community Member

                        My install failed as well on the Media Encoder.

                         

                        Windows XP Pro

                         

                        When I try and open Media Encoder it says Adobe Media Encoder components have different versions.

                        • 9. Re: 5.0.2 update failed to install
                          Todd_Kopriva Adobe Employee

                          My install failed as well on the Media Encoder.

                           

                          Windows XP Pro

                           

                          When I try and open Media Encoder it says Adobe Media Encoder components have different versions.

                           

                           

                          Donald, you're asking about a Premiere Pro CS5 update but you're using Windows XP? Premiere Pro CS5 won't install on Windows XP at all. Here are the system requirements for Premiere Pro CS5.

                          • 10. Re: 5.0.2 update failed to install
                            Donald Leman Community Member

                            You are of course correct. The update on my Vista machine installed correctly.

                             

                            My XP Pro machine has some components of Production Premium CS5 and a 32 bit version of some of the other products from CS4. I received the notification that some of the products had updates and when I OK'd it to proceed everything seemed to work except the Media Encoder which on my XP machine is 32 bit if I recall correctly.

                             

                            It still seems to load OK but gives me a message that some of the component versions do not match. Could it be the install didn't anticipate there might be a mixture of CS5 and CS4 products?

                            • 11. Re: 5.0.2 update failed to install
                              Bill Antalek Community Member

                              Ditto, 5.0.2 won't update. It downloads, goes through the installation process, finally saying nothing more than "Adobe Premiere Pro CS5 5.0.2, Installation failed"

                               

                              I believe it was 5.0.1 that wouldn't install either. I tried downloading and installing that as a trial and that worked. I don't think it likes the Master Collection serial #.

                               

                              ADOBE - you have some bugs in your updater. At least give a better explanation so it can be fixed. I used to write code for these things and know it's near impossible to fix without a better failure message...

                               

                              Win 7 x64, Intel Extreme 8 core cpu, 8G RAM

                              • 12. Re: 5.0.2 update failed to install
                                k.a.r.l.2000 Community Member

                                I'm having a similar experience to Bill.

                                It downloads, goes through the installation process, finally saying nothing more than "Adobe Premiere Pro CS5 5.0.2, Installation failed".

                                 

                                I see slightly different behaviors between a manual download of the retail AdobePatchInstaller.exe and the Adobe Application Manager (after selecting "Updates..." in premiere)

                                 

                                AdobePatchInstaller:

                                The installer gets about 80% done, says somewhere between 18-27 seconds left, the blue status bar blinks off and on, then I get the above error message.

                                 

                                Adobe Application Manager:

                                The blue status bar blinks off and on a couple times, once towards the beginning and another towards the end, it finally says 100% done, then I see the error message.

                                 

                                v5.0.1 installed fine for me.

                                 

                                I'm disappointed that Adobe doesn't give a more detailed error message.

                                 

                                Win 7, x64, 12GB RAM, 940 i7

                                • 13. Re: 5.0.2 update failed to install
                                  juskocf Community Member

                                  I suspect Adobe mixed up the "electronic downloads" and "retail DVD". I found that both versions have the same file name " PremiereProRetail-5.0.2-mui-AdobeUpdate.zip".

                                   

                                  I guess the "electronic downloads" version should have the file name " PremiereProTrial-5.0.2-mui-AdobeUpdate.zip" instead, as can be confirmed from the Macintosh update.

                                   

                                  Can Adobe check it up please.

                                   

                                  Regards

                                  • 14. Re: 5.0.2 update failed to install
                                    k.a.r.l.2000 Community Member

                                    I suspect Adobe mixed up the "electronic downloads" and "retail DVD". I found that both versions have the same file name " PremiereProRetail-5.0.2-mui-AdobeUpdate.zip".

                                    Yeah, it is weird they have the same filename. I downloaded and tried "electronic downloads" version. That didn't work either.

                                    • 15. Re: 5.0.2 update failed to install
                                      garyburkhardt Community Member

                                      I also get a failed installation for Premier Pro CS5 on my mac. I upgraded all the other applications of CS5 production premium. I then tried to download and install which failed. I also don't have 5.0.1 so I tried to install that and it failed.

                                      • 16. Re: 5.0.2 update failed to install
                                        Zazz232 Community Member

                                        I am having the same install error with version 5.02 and also noticed that 5.01 did not install. It appears that other CS5 programs are updating correctly.

                                         

                                        I don't know if this is significant, but I see the following error repeated several times in my Adobe install logs for Premiere 5.02: (C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe Premiere Pro CS5 5.0.2 09-05-2010.log)

                                         

                                        ERROR: 84 Unable to locate file at "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\F4V - Web Medium (Flash 9.2 and Higher).epr"
                                        ERROR: 84 Command ARKMoveFileCommand failed.
                                        ERROR: 84 Unable to move file at "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\Z_F4V - Web Medium (Flash 9.2 and Higher).epr" to "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\F4V - Web Medium (Flash 9.2 and Higher).epr" Error 2 The system cannot find the file specified.
                                        ERROR: 84 Error rolling back command ARKMoveFileCommand

                                         

                                        Then you see a list of ERROR: lines where it says the patch is already installed, but one line says this:

                                        ERROR:  - Adobe Premiere Pro CS5_5.0.2_AdobePremierePro5AllRetail: Install failed

                                         

                                        I checked back in the 5.01 installer logs and didn't see any errors that stood out. The errors I saw were related to Language Packs not being found and not of the errors were classified as fatal.

                                         

                                        I tried running the update from inside Premiere Pro. I tried downloading the DVD version since that's what I installed from originally. I tried the non-DVD version. I ran the Adobe Diagnostic app. It says it didn't find a problem, but when you close the Diagnostic app, it reports in a dialog box that it did find something. Appears to upload it somewhere, but never says what the problem is.

                                         

                                        Using Windows 7 Ultimatte

                                        i7 CPU

                                        NVidia Quadro FX 1800

                                        • 17. Re: 5.0.2 update failed to install
                                          Zazz232 Community Member

                                          Harm, I was wondering the same thing. When you say you uninstalled, do you mean all of CS5 or just Premiere Pro? Thanks

                                          • 18. Re: 5.0.2 update failed to install
                                            Bill Gehrke CommunityMVP

                                            Harm happens to be off on vacation, maybe later he a can answer.

                                            • 19. Re: 5.0.2 update failed to install
                                              Zazz232 Community Member

                                              Thanks

                                              • 20. Re: 5.0.2 update failed to install
                                                k.a.r.l.2000 Community Member

                                                Nice one Zazz,

                                                 

                                                I got the exact same error messages in my install logs.

                                                 

                                                It can't find "F4V - Web Medium (Flash 9.2 and Higher).epr" and then tries to create it by copying "Z_F4V - Web Medium (Flash 9.2 and Higher).epr".

                                                 

                                                So I copied "Z_F4V..." to "F4V..." myself.

                                                 

                                                Seems like a step in the right direction. Trying an install after that gave me a new set of error messages similar to the first set...

                                                 

                                                 

                                                ERROR: 98 Unable to locate file at "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\FLV - Web Large, NTSC Source (Flash 8 and Higher).epr"

                                                ERROR: 98 Command ARKMoveFileCommand failed.

                                                ERROR: 98 Unable to move file at "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\Z_FLV - Web Large, NTSC Source (Flash 8 and Higher).epr" to "C:\Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\systempresets\414D4520_464C564E\FLV - Web Large, NTSC Source (Flash 8 and Higher).epr" Error 2 The system cannot find the file specified.

                                                ERROR: 98 Error rolling back command ARKMoveFileCommand

                                                 

                                                A workaround might be to duplicate all the files with the Z_ prefix, but I'm going to wait a few days for Harm or Adobe to weigh in since I don't know what repercussions this might have.

                                                • 21. Re: 5.0.2 update failed to install
                                                  Zazz232 Community Member

                                                  Thanks for the feedback and waiting a couple days works for me as well.

                                                  • 22. Re: 5.0.2 update failed to install
                                                    Missteach Community Member

                                                    Master Collection installed on W7 studio machine with some programs on XP laptop.  I get the same Media Encoder error on XP machine.  Not going to risk updating my studio PC whilst this problem persits.

                                                    • 23. Re: 5.0.2 update failed to install
                                                      Todd_Kopriva Adobe Employee

                                                      Wodehouse, you're asking about an update on  Windows XP? This is a thread about a Premiere Pro CS5 update, and Premiere Pro CS5 won't install on Windows XP at all.

                                                       

                                                      system requirements for Premiere Pro CS5.

                                                      • 24. Re: 5.0.2 update failed to install
                                                        Bob_McConnell Community Member

                                                        I get the same errors on a Mac Pro only difference is error number is 48

                                                         

                                                        Bob

                                                        • 25. Re: 5.0.2 update failed to install
                                                          Missteach Community Member

                                                          Hello Todd

                                                           

                                                          es you are right but please read my message thoroughly.  I have installed the Master Collection

                                                          on my W7 studio PC with some of the programs on my laptop running XP.  The laptop does not have PPCS5 installed but it does have Encore CS5 installed along with DWCS5 / IDCS5 / FWCS5.  Therefore, when I updated the media encoder threw up the message as indicated.  And, as a result, I will not install the upgrades on my studio PC in case any problems occur.

                                                           

                                                          Thank you

                                                          • 26. Re: 5.0.2 update failed to install
                                                            the_wine_snob Community Member
                                                            DWCS5 / IDCS5 / FWCS5

                                                            I believe that only Flash, out of that group, uses AME and installs it.

                                                             

                                                            Now question for Todd  - is AME 32-bit, or 64-bit, especially the Flash version from CS5? Are there versions of AME for both OS's?

                                                             

                                                            Might make a difference,

                                                             

                                                            Hunt

                                                            • 27. Re: 5.0.2 update failed to install
                                                              Todd_Kopriva Adobe Employee

                                                              There is a 32-bit AME CS5, and there is a 64-bit AME CS5.

                                                               

                                                              The 64-bit version is what is used by After Effects CS5 and Premiere Pro CS5.

                                                              • 28. Re: 5.0.2 update failed to install
                                                                the_wine_snob Community Member

                                                                Todd,

                                                                 

                                                                Thank you for that. Then Wodehouse's Flash CS5 would have the 32-bit version on the XP machine, and hence an update for 64-bit would not install. Am I correct in that logic?

                                                                 

                                                                Appreciated,

                                                                 

                                                                Hunt

                                                                • 29. Re: 5.0.2 update failed to install
                                                                  Todd_Kopriva Adobe Employee

                                                                  > Then Wodehouse's Flash CS5 would have the 32-bit version on the XP machine, and hence an update for 64-bit would not install. Am I correct in that logic?

                                                                   

                                                                   

                                                                  I think so. I'll try to get a better answer after the holiday weekend.

                                                                  • 30. Re: 5.0.2 update failed to install
                                                                    tclark513 Community Member

                                                                    I just updated to 5.0.2 and the installer finished and said installed correctly.

                                                                    I then started Premiere and loaded an HDV project.  When the media was loading Premiere crashed and a message from Windows popped up saying that it will try and fix the issue along with some other things I don't remember.  Windows said to restart the program and when I did it seemed to load the HDV project correctly.

                                                                     

                                                                    I checked the windows crash log and the description for the Premiere crash was a "faulting application path"  It came with a problem signature with this underneath it:

                                                                     

                                                                    problem event name:   APPCRASH

                                                                    Application Name:      Adobe Premiere Pro.exe

                                                                    Application Version:   5.0.2.0

                                                                    Application Timestamp:    4c731297

                                                                    Fault Module Name:   Pluginsupport.dll

                                                                    Fault Module Version:     0.0.0.0

                                                                    Fault Module Timestamp:  4c72c90b

                                                                    Exception Code:       c000041d

                                                                    Exception Offset:      00000000000133ba

                                                                    OS Version:           6.1.76002.0.0.256.48

                                                                    Locale ID:              1033

                                                                    Additional Information 1:   5464  

                                                                    Additional Information 2:   XXXXXXXXXXXXXXXXXXXXXX

                                                                    Additional Information 1:   9659

                                                                    Additional Information 1:   XXXXXXXXXXXXXXXXXXXXXX

                                                                     

                                                                    Can anybody make any sense of this and why it might have happened?

                                                                    • 31. Re: 5.0.2 update failed to install
                                                                      Anakunda Community Member

                                                                      Hello,

                                                                       

                                                                      I've got the some trouble with Pr 5.0.2 update.

                                                                       

                                                                      The Adobe update service reports installation failed for Premiere.

                                                                      PremiereProRetail-5.0.2-mul-AdobeUpdate launcher reports dtto

                                                                      PremiereProTrial-5.0.2-mul-AdobeUpdate launcher succeeds with update process, but Premiere seems not updated at all (5.0.0 at startup banneras well as at About box)

                                                                       

                                                                      Did complete uninstalling and reinstallingPremiere Pro worked for someone?

                                                                      Does either of the update launchers create a detailed setup log anywhere?

                                                                       

                                                                      My config: Windows 7 Ultimate/x64, ACS 5 Master Collection, Intel C2D, 4GB RAM

                                                                       

                                                                      Appreciate any working solution..

                                                                      • 32. Re: 5.0.2 update failed to install
                                                                        Bill Gehrke CommunityMVP

                                                                        Anakuda, it is evident that you had the trial version installed once.  Remove CS5 and then run the Adobe cleanup script and then reinstall

                                                                        • 33. Re: 5.0.2 update failed to install
                                                                          Anakunda Community Member

                                                                          @Bill Gehrke: That`s possible, I had installed Premiere Pro CS4 Trial previously.

                                                                          Do I have to uninstall all Creative Suite or is Premiere enough?

                                                                          What cleanup script are you tallking about? I never heard of it.

                                                                          Also I found some CS4 folders on my HDD, and also uninstall entries for some CS4 components.

                                                                          I don't use any CS4 products anymore, afaik. Is it safe to delete these entries manually?

                                                                          • 34. Re: 5.0.2 update failed to install
                                                                            kyleike2 Community Member

                                                                            I have not been able to successfully install the 5.0.2 update on my Mac either. The auto update tells me that:"Installation failed". My install is from the retail DVD, so I downloaded the retail updater and attempted to manually install. That also gave me the same failure message. I then downloaded the 5.0.5 update for electronic downloads. When I install it, it "installs" extremely quickly and tells me it was successful. Then I open up Premiere and it still shows the version to be 5.0.0.

                                                                             

                                                                            Hardware:

                                                                            Macbook Pro 2.66 GHz Intel Core i7

                                                                            4 GB 1067 MHz DDR3

                                                                            NVIDIA GeForce GT 330M

                                                                             

                                                                            Software:

                                                                            Mac OS X

                                                                            Version 10.6.4

                                                                            • 35. Re: 5.0.2 update failed to install
                                                                              Bob_McConnell Community Member

                                                                              After unsuccessfully updating from 5.0.1  I uninstalled 5.0.1 using the uninstaller and deleted all the preferences.  I reinstalled from dvd back to 5.0.0 and then updated to 5.0.2 and it seems to be working ok.  This is on a MAC.

                                                                               

                                                                              Bob

                                                                              • 36. Re: 5.0.2 update failed to install
                                                                                Anakunda Community Member

                                                                                I uninstalled Premiere.

                                                                                Now I try to install ACS again and setup fails also.

                                                                                So now I'm without Premiere at all.

                                                                                What is the workaround?

                                                                                • 37. Re: 5.0.2 update failed to install
                                                                                  Bill Gehrke CommunityMVP

                                                                                  Did you run the cleanup script?

                                                                                  • 38. Re: 5.0.2 update failed to install
                                                                                    Roselle2 Community Member

                                                                                    Hallo an alle hier, bin NEU.

                                                                                     

                                                                                    Das Update von CS5(5.02 welches in teilen kam)) im 64 Bit PC unter Win7 Ultimat,

                                                                                    hat warscheinlich den gleichen Fehler wie überall.

                                                                                    Nach der Installation über Internet,

                                                                                    klappt in CS5 fast nix mehr ohne Fehlermeldung.

                                                                                     

                                                                                    Die Meldung das es für den Encoder ein update gibt, geht garnicht weg.

                                                                                    Bei Play der Videos in CS5 wird das Programm Weiß und irgendwann geht es nicht mehr.

                                                                                    Ein Runtime Error C++ Fehlertritt auf wenn manOnLocation startetn will. ABsturz.

                                                                                     

                                                                                    Adobes Ratschläge wie man vorgehen soll um die Fehler loszuwerden, hilft nicht, denn-

                                                                                    die angegebenen Ordner sind bei mir garnicht vorhanden.

                                                                                    Meine  LÖSUNG:

                                                                                    Das gesamte CS5 bei Adobe abmelden.

                                                                                    Alles Deinstallieren vom Mediaplayer bis Help.

                                                                                     

                                                                                    Warmstart.

                                                                                    Dann alles neu installieren.

                                                                                    Warmstart.

                                                                                    Dann die Updates über Programm CS5 /Hilfe/ Aktualisieren holen.

                                                                                     

                                                                                    Danach  den Encoder hier nochmal über Hilfe nach  update fragen

                                                                                    wenn ja dann den rest hier installieren.

                                                                                    Warmstart.

                                                                                    Danach lief CS5 mit allen Programmtools  wieder einwandfrei.

                                                                                    Die Fehlermeldunge von Encoder bleibt nun  weg und OnLokation macht auch keinen Runtime Error mehr.

                                                                                     

                                                                                    Empfehlung:

                                                                                    Wenn Adobe meldet das ein Update zur verfügung steht dann:

                                                                                    Das Projekt Speichern und schließen.

                                                                                    Unter Windows- egal welche version- einen Wiederherstellungspunkt anlegen!

                                                                                     

                                                                                    Premiere neu mit einem leeren Projekt starten.

                                                                                    Hier dann unter Hilfe / Aktualisieren/ die Updates machen lassen.

                                                                                     

                                                                                    Leider lässt Adobe es nicht zu, dass man diese Updates runterlädt und selber bestimmen kann, wann man das

                                                                                    Installieren will.

                                                                                    Dann kann man das besser vorbereiten und die Installation kann dann nicht von anderen Prozessen

                                                                                    die gerade im PC laufen, gestört werden.

                                                                                     

                                                                                    Sorry, ich werde immer in Deutsch schreiben , da ich kein English kann. Hoffe trotzdem das es anderen Hilft. Adobe konnte hierbei nicht helfen.

                                                                                    RODO

                                                                                    • 39. Re: 5.0.2 update failed to install
                                                                                      Sheri Codiana Community Member

                                                                                      I believe all issues with wrong file pointers on the downloads page have been fixed.


                                                                                      Sheri

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