21 Replies Latest reply: Sep 11, 2010 1:37 PM by rmherzog RSS

    Another user can't launch Extension Manager

    adobevince Community Member

      Extension Manager CS5 quits about five seconds after I launch it. I launch it by double-clicking Extension Manager CS5. I have PS CS5 installed, I've deleted all the input managers, I've reinstalled Extension Manager. Here are the Console Messages and the Crash Report. And here's the url to get the XML version of my system profile: http://tinyurl.com/2ff9kn2.

       

       

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2071230 of class NSCFString autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2223fd0 of class NSPathStore2 autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2220f70 of class NSBundle autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2224f30 of class NSCFString autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd44da0 of class NSCFData autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414630 of class NSCFNumber autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd36600 of class NSCFArray autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45080 of class NSMutableParagraphStyle autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd450d0 of class NSCFDictionary autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45270 of class NSPathStore2 autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd452a0 of class NSCFData autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xa0579b08 of class NSCFString autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414b10 of class __NSArray0 autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd0d5c0 of class NSView autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd459b0 of class NSCFArray autoreleased with no pool in place - just leaking

      9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45ed0 of class NSCFArray autoreleased with no pool in place - just leaking

      9/5/10 5:51:29 PM com.apple.launchd.peruser.501[1680] ([0x0-0x30030].com.adobe.ExtensionManager[5207]) Job appears to have crashed: Bus error

      9/5/10 5:51:29 PM ReportCrash[5210] Saved crash report for Adobe Extension Manager CS5[5207] version "5.0.0.298" (5.0.298) to /Users/heuring/Library/Logs/DiagnosticReports/Adobe Extension Manager CS5_2010-09-05-175129_heuring-dim-com.crash

       

       

      Here's the referenced crash report:

       

       

      Process:         Extension Manager [3385]

      Path:            /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

      Identifier:      com.adobe.ExtensionManager

      Version:         1.8.169 (1.8.169)

      Code Type:       X86 (Native)

      Parent Process:  launchd [1680]

       

      Date/Time:       2010-09-05 17:40:14.933 -0600

      OS Version:      Mac OS X 10.6.4 (10F569)

      Report Version:  6

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

      0   libwchar.dylib                0x001860b8 mm_wcsnicmp + 42

      1   com.adobe.ExtensionManager    0x00040cc9 CMacrFlash::Supports(wchar_t const*, wchar_t const*, wchar_t const*) const + 41

      2   com.adobe.ExtensionManager    0x0000aeb9 CMacrExtensionManager::FindProduct(wchar_t const*, wchar_t const*, wchar_t const*) const + 111

      3   com.adobe.ExtensionManager    0x00013253 CMacrExtensionManager::InstallExtension(CMacrProduct const**, wchar_t const*, CMacrExtension**, bool, bool&, bool, int&, bool, bool, bool, CMacrExtension*) + 2659

      4   com.adobe.ExtensionManager    0x00064b01 -[AppController(Private) installExtension:ignoreProduct:] + 181

      5   com.adobe.ExtensionManager    0x0006430d -[AppController onInstallExtension:] + 151

      6   com.apple.AppKit              0x92c930c8 -[NSToolbarButton sendAction:to:] + 100

      7   com.apple.AppKit              0x92c93059 -[NSToolbarButton sendAction] + 88

      8   com.apple.AppKit              0x92c7ba1f -[NSToolbarItemViewer mouseDown:] + 4976

      9   com.apple.AppKit              0x92b74e9c -[NSWindow sendEvent:] + 5549

      10  com.apple.AppKit              0x92a8daff -[NSApplication sendEvent:] + 6431

      11  com.apple.AppKit              0x92a215bb -[NSApplication run] + 917

      12  com.apple.AppKit              0x92a195ed NSApplicationMain + 574

      13  com.adobe.ExtensionManager    0x00002cd2 _start + 216

      14  com.adobe.ExtensionManager    0x00002bf9 start + 41

       

      Thread 1:  Dispatch queue: com.apple.libdispatch-manager

      0   libSystem.B.dylib             0x97696942 kevent + 10

      1   libSystem.B.dylib             0x9769705c _dispatch_mgr_invoke + 215

      2   libSystem.B.dylib             0x97696519 _dispatch_queue_invoke + 163

      3   libSystem.B.dylib             0x976962be _dispatch_worker_thread2 + 240

      4   libSystem.B.dylib             0x97695d41 _pthread_wqthread + 390

      5   libSystem.B.dylib             0x97695b86 start_wqthread + 30

       

      Thread 2:

      0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

      1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

      2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

       

      Thread 3:

      0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

      1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

      2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

       

      Thread 4:

      0   libSystem.B.dylib             0x976700fa mach_msg_trap + 10

      1   libSystem.B.dylib             0x97670867 mach_msg + 68

      2   com.apple.CoreFoundation      0x9386afaf __CFRunLoopRun + 2079

      3   com.apple.CoreFoundation      0x9386a094 CFRunLoopRunSpecific + 452

      4   com.apple.CoreFoundation      0x9386ffd4 CFRunLoopRun + 84

      5   com.apple.DesktopServices     0x94037e13 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643

      6   ...ple.CoreServices.CarbonCore 0x9460ddee PrivateMPEntryPoint + 68

      7   libSystem.B.dylib             0x9769d81d _pthread_start + 345

      8   libSystem.B.dylib             0x9769d6a2 thread_start + 34

       

      Thread 5:

      0   libSystem.B.dylib             0x9768f086 select$DARWIN_EXTSN + 10

      1   com.apple.CoreFoundation      0x938aa80d __CFSocketManager + 1085

      2   libSystem.B.dylib             0x9769d81d _pthread_start + 345

      3   libSystem.B.dylib             0x9769d6a2 thread_start + 34

       

      Thread 6:

      0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

      1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

      2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

       

      Thread 7:

      0   libSystem.B.dylib             0x9769e066 __semwait_signal + 10

      1   libSystem.B.dylib             0x976c9c64 nanosleep$UNIX2003 + 188

      2   libSystem.B.dylib             0x976c9ba2 usleep$UNIX2003 + 61

      3   com.apple.AppKit              0x92bc91a1 -[NSUIHeartBeat _heartBeatThread:] + 2039

      4   com.apple.Foundation          0x991d78d4 -[NSThread main] + 45

      5   com.apple.Foundation          0x991d7884 __NSThread__main__ + 1499

      6   libSystem.B.dylib             0x9769d81d _pthread_start + 345

      7   libSystem.B.dylib             0x9769d6a2 thread_start + 34

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x00000066  ebx: 0x002458f0  ecx: 0x00186636  edx: 0x00000000

        edi: 0x00000066  esi: 0x00000000  ebp: 0xbfffee18  esp: 0xbfffedf0

         ss: 0x0000001f  efl: 0x00010297  eip: 0x001860b8   cs: 0x00000017

         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

        cr2: 0x00000000

       

      Binary Images:

          0x1000 -    0xc4fe3 +com.adobe.ExtensionManager 1.8.169 (1.8.169) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

        0x185000 -   0x188fcf +libwchar.dylib ??? (???) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/Frameworks/libwchar.dylib

      0x17ffc000 - 0x18173fe7  GLEngine ??? (???) <0FC1F7CA-5C84-A7F6-105B-169383B50A94> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

      0x181f9000 - 0x1821cfe7  GLRendererFloat ??? (???) <D71788AA-645A-02CF-201F-E44F073F98D7> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat

      0x18225000 - 0x18226ff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

      0x18605000 - 0x18609ff7  com.apple.qldisplay.Generic 2.2 (327.4) <FFAE5FA3-DFAD-3906-E575-5C342F3D034E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/Generic.qldisplay/Contents/MacOS/Generic

      0x8f749000 - 0x8faedfff  com.apple.GeForce7xxxGLDriver 1.6.18 (6.1.8) <23D58976-E678-6AB5-F7A4-5B3C5DB28A87> /System/Library/Extensions/GeForce7xxxGLDriver.bundle/Contents/MacOS/GeForce7xxxGLDriver

      0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

      0x900b2000 - 0x90108ff7  com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime. framework/Versions/A/MeshKitRuntime

      0x9011c000 - 0x902d6fe3  com.apple.ImageIO.framework 3.0.3 (3.0.3) <A93A514B-C1BF-21D0-FB03-CB775DE4FFAA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

      0x90356000 - 0x903feffb  com.apple.QD 3.35 (???) <B80B64BC-958B-DA9E-50F9-D7E8333CC5A2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

      0x903ff000 - 0x904a8ff7  com.apple.CFNetwork 454.9.8 (454.9.8) <DB2A5C33-E833-1B3A-4DE0-5FF172B2048B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

      0x904a9000 - 0x90811ff7  com.apple.QuartzCore 1.6.2 (227.22) <4288F0D2-0C87-F054-C372-8764B44DE024> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

      0x90812000 - 0x908c2ff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

      0x908c3000 - 0x90902ff7  com.apple.ImageCaptureCore 1.0.2 (1.0.2) <18E338B0-D82E-2ADC-FB9E-8909E765C41B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore

      0x90ac3000 - 0x90ad8fff  com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

      0x90b4d000 - 0x90b4dff7  com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

      0x90b58000 - 0x90b5eff7  com.apple.DisplayServicesFW 2.2.2 (251) <6E4020F6-4DD0-F137-F226-F396807E3C3B> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices

      0x90b5f000 - 0x90bb0ff7  com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

      0x90bbc000 - 0x90bbffe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

      0x90bc0000 - 0x90bd4fe7  libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

      0x90bd5000 - 0x90bd8ff7  libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) <3B49AED9-0DBA-9D21-F9AC-8784363AD762> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib

      0x90bdc000 - 0x90be0ff7  libGFXShared.dylib ??? (???) <2D32BDBF-C941-93FD-E233-F03D28DB9E94> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

      0x90c03000 - 0x90c76fff  com.apple.iLifeMediaBrowser 2.1.5 (368) <30261504-7533-5424-DD15-32739DED6FB0> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeMediaBrowse r

      0x90c7f000 - 0x90cc5ff7  libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib

      0x90cc6000 - 0x910fbff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

      0x910fc000 - 0x918eb557  com.apple.CoreGraphics 1.545.0 (???) <DCED8E1A-7504-C31A-B6EF-98BFF1A61060> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics

      0x918ec000 - 0x91930fe7  com.apple.Metadata 10.6.3 (507.10) <630494FA-3BB3-EDD3-E10B-8DAAF4831E26> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

      0x928a9000 - 0x928bbff7  com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

      0x928bc000 - 0x92926fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

      0x92927000 - 0x92988fe7  com.apple.CoreText 3.1.0 (???) <1372DABE-F183-DD03-03C2-64B2464A4FD5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

      0x92989000 - 0x929bcff7  com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

      0x929bd000 - 0x929bfff7  libRadiance.dylib ??? (???) <AB06F616-E3EA-5966-029A-8AA44BBE5B28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib

      0x92a17000 - 0x932f7ff7  com.apple.AppKit 6.6.6 (1038.29) <6F28C335-6DC2-AE0E-B79A-F256DBD0BB45> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

      0x93430000 - 0x93436ff7  libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) <94F66BA6-A4E8-63A4-1B70-EFAA4C75D668> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

      0x93437000 - 0x93457fe7  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib

      0x93458000 - 0x93459ff7  com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

      0x93496000 - 0x93533fe3  com.apple.LaunchServices 362.1 (362.1) <885D8567-9E40-0105-20BC-42C7FF657583> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

      0x93644000 - 0x93715fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib

      0x93716000 - 0x9375ffe7  libTIFF.dylib ??? (???) <9CFF48CC-4852-4D06-17AC-3C947C824159> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib

      0x937df000 - 0x93825ffb  com.apple.CoreMediaIOServices 130.0 (1035) <F5E6F93D-6844-9FD7-8769-44503DFD5363> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices

      0x9382e000 - 0x939a8fe3  com.apple.CoreFoundation 6.6.3 (550.29) <00373783-3744-F47D-2191-BEEA658F0C3D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

      0x93a5a000 - 0x93aaaff7  com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

      0x93af9000 - 0x93b04ff7  libCSync.A.dylib 543.50.0 (compatibility 64.0.0) <4FA0CE4A-BDE5-0E3D-37F0-03B41F0C2637> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib

      0x93b05000 - 0x93b05ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

      0x93b06000 - 0x93b43ff7  com.apple.SystemConfiguration 1.10.2 (1.10.2) <398BB007-41FD-1A30-26D8-CB86ED5E467E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

      0x93b7e000 - 0x93c34ffb  libFontParser.dylib ??? (???) <067DC1A2-764B-41EA-B07E-4205472749B7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

      0x93c35000 - 0x93c51fe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting

      0x93c52000 - 0x93c88fff  libtidy.A.dylib ??? (???) <DDFAB560-3883-A6A2-7BDD-D91730982B48> /usr/lib/libtidy.A.dylib

      0x93c89000 - 0x93f82fef  com.apple.QuickTime 7.6.6 (1742) <89720F2A-F33B-FF09-3D81-F9F25A99F3EB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

      0x93f83000 - 0x93fd0feb  com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer

      0x93fd1000 - 0x94035ffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering

      0x94036000 - 0x94111fe7  com.apple.DesktopServices 1.5.7 (1.5.7) <A69072AD-C47E-A00D-4A69-6E46A7FB2119> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

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        • 1. Re: Another user can't launch Extension Manager
          unique_screenname_here Community Member

          I didn't notice anything glaringly out-of-the-ordinary. Is it possible there are multi-byte characters in the paths to either the extension file, Extension Manager, Photoshop, or your user directory? Have you tried launching Extension Manager when the ExternalSystemBackup volume was not mounted?

          • 2. Re: Another user can't launch Extension Manager
            chengyon Community Member

            Hi adobevince,

             

            The crash log doesn't come from Extension Manager CS5, rather, it comes from Extension Manager CS3. Refer to the below quoted content from crash log. So in order to investigate this issue, could you help to post the crash log from Extension Manager CS5? Thanks.

             

            Process:         Extension Manager [3385]
            Path:            /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager
            Version:         1.8.169 (1.8.169)

             

            If it were Extension Manager CS5, path should be 'Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/...', and version should be 5.0.298

             

            The path and version mentioned in the log refers to Extension Manager CS3.

            • 3. Re: Another user can't launch Extension Manager
              unique_screenname_here Community Member

              Oh great catch, chengyon. That's the glaringly out-of-the-ordinary piece of information that I was missing. Thanks for catching it. adobevince, it sounds like Extension Manager CS3 is set as the default application to handle extension manager files on your system. You can either change the default application to Extension Manager CS5 or manually open the extension file from within Extension Manger CS5. Good eyes, chengyon; thanks again.

              • 4. Re: Another user can't launch Extension Manager
                adobevince Community Member

                Oops. Sorry to mislead  you guys. Problem not solved. I had been testing with several old EMs, and inadvertently sent the wrong crash dump.  Since then I removed all the old EMs leaving only EM CS5 and rebooted.  Same syndrome.  Here's the crash dump from this afternoon. To unique_screenname_here, I don't see any multi-byte characters in the path from / to the EM CS5, and I did unmount ExternalSystemBackup, but no joy. Crash dump below.

                 

                Regards, adobevince

                • 5. Re: Another user can't launch Extension Manager
                  adobevince Community Member

                  Feh. Don't know why the forum cut off my crash dump. Here it is again.

                   

                  Process:         Adobe Extension Manager CS5

                  Path:            /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5

                  Identifier:      com.adobe.ExtensionManager

                  Version:         "5.0.0.298" (5.0.298)

                  Code Type:       X86 (Native)

                  Parent Process:  launchd

                   

                  Date/Time:       2010-09-09 17:52:01.156 -0600

                  OS Version:      Mac OS X 10.6.4 (10F569)

                  Report Version:  6

                   

                  Interval Since Last Report:          339097 sec

                  Crashes Since Last Report:           11

                  Per-App Interval Since Last Report:  35 sec

                  Per-App Crashes Since Last Report:   10

                  Anonymous UUID:                      BF7C8884-0125-4C6C-8A2F-EE1F8D195A5B

                   

                  Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                  Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

                  Crashed Thread:  10

                   

                  Thread 0:  Dispatch queue: com.apple.main-thread

                  0   com.adobe.adobeswfl                0x14d74b8b 0x14c4e000 + 1207179

                  1   com.adobe.adobeswfl                0x14d758a7 0x14c4e000 + 1210535

                  2   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904

                  3   com.adobe.adobeswfl                0x14d7b26b 0x14c4e000 + 1233515

                  4   com.adobe.adobeswfl                0x14d7b2aa 0x14c4e000 + 1233578

                  5   com.adobe.adobeswfl                0x14d223c0 0x14c4e000 + 869312

                  6   com.adobe.adobeswfl                0x14dc96a9 0x14c4e000 + 1554089

                  7   com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  8   com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  9   com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  10  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  11  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  12  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  13  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  14  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  15  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  16  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  17  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  18  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  19  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  20  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  21  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  22  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  23  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  24  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  25  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  26  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  27  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  28  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  29  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  30  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  31  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  32  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  33  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  34  com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364

                  35  com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183

                  36  com.adobe.adobeswfl                0x14d8bf46 0x14c4e000 + 1302342

                  37  com.adobe.adobeswfl                0x14d8ff3f 0x14c4e000 + 1318719

                  38  com.adobe.adobeswfl                0x14e017a4 0x14c4e000 + 1783716

                  39  com.adobe.adobeswfl                0x14d3a415 0x14c4e000 + 967701

                  40  com.adobe.adobeswfl                0x14e631ec 0x14c4e000 + 2183660

                  41  com.adobe.adobeswfl                0x14e1323e 0x14c4e000 + 1856062

                  42  com.adobe.adobeswfl                0x14e6425c 0x14c4e000 + 2187868

                  43  com.apple.CoreFoundation           0x96f9a70b __CFRunLoopRun + 8059

                  44  com.apple.CoreFoundation           0x96f98094 CFRunLoopRunSpecific + 452

                  45  com.apple.CoreFoundation           0x96f97ec1 CFRunLoopRunInMode + 97

                  46  com.apple.HIToolbox                0x94e86f9c RunCurrentEventLoopInMode + 392

                  47  com.apple.HIToolbox                0x94e86d51 ReceiveNextEventCommon + 354

                  48  com.apple.HIToolbox                0x9500f130 _AcquireNextEvent + 54

                  49  com.apple.HIToolbox                0x95004dec RunApplicationEventLoop + 228

                  50  com.adobe.ExtensionManager         0x0000622b main + 4417

                  51  com.adobe.ExtensionManager         0x00002b3a start + 54

                   

                  Thread 1:  Dispatch queue: com.apple.libdispatch-manager

                  0   libSystem.B.dylib                  0x98b32942 kevent + 10

                  1   libSystem.B.dylib                  0x98b3305c dispatchmgr_invoke + 215

                  2   libSystem.B.dylib                  0x98b32519 dispatchqueue_invoke + 163

                  3   libSystem.B.dylib                  0x98b322be dispatchworker_thread2 + 240

                  4   libSystem.B.dylib                  0x98b31d41 pthreadwqthread + 390

                  5   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

                   

                  Thread 2:

                  0   libSystem.B.dylib                  0x98b319d2 __workq_kernreturn + 10

                  1   libSystem.B.dylib                  0x98b31f68 pthreadwqthread + 941

                  2   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

                   

                  Thread 3:

                  0   libSystem.B.dylib                  0x98b319d2 __workq_kernreturn + 10

                  1   libSystem.B.dylib                  0x98b31f68 pthreadwqthread + 941

                  2   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

                   

                  Thread 4:

                  0   libSystem.B.dylib                  0x98b0c20e mach_wait_until + 10

                  1   libSystem.B.dylib                  0x98b935a9 nanosleep + 345

                  2   com.adobe.ExtensionManager         0x00141e0b ScObjects::Thread::sleep(unsigned int) + 143

                  3   com.adobe.ExtensionManager         0x00141e6b ScObjects::Thread::wait(unsigned int) + 23

                  4   com.adobe.ExtensionManager         0x00138a34 ScObjects::BridgeTalkThread::run() + 332

                  5   com.adobe.ExtensionManager         0x00142375 ScObjects::Thread::go(void*) + 315

                  6   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  7   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 5:

                  0   libSystem.B.dylib                  0x98b0c0fa mach_msg_trap + 10

                  1   libSystem.B.dylib                  0x98b0c867 mach_msg + 68

                  2   com.adobe.adobeswfl                0x14edf18f ExternalPlayer_Initialize + 465535

                  3   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  4   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 6:

                  0   libSystem.B.dylib                  0x98b0c142 semaphore_wait_signal_trap + 10

                  1   libSystem.B.dylib                  0x98b39cbc pthreadcond_wait + 1089

                  2   libSystem.B.dylib                  0x98b82203 pthread_cond_wait + 48

                  3   com.adobe.adobeswfl                0x14e8cf54 ExternalPlayer_Initialize + 129092

                  4   com.adobe.adobeswfl                0x14c5d34a 0x14c4e000 + 62282

                  5   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471

                  6   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559

                  7   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  8   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 7:

                  0   com.adobe.adobeswfl                0x14d75a14 0x14c4e000 + 1210900

                  1   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904

                  2   com.adobe.adobeswfl                0x14c5d26a 0x14c4e000 + 62058

                  3   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471

                  4   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559

                  5   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  6   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 8:

                  0   com.adobe.adobeswfl                0x14d75819 0x14c4e000 + 1210393

                  1   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904

                  2   com.adobe.adobeswfl                0x14c5d26a 0x14c4e000 + 62058

                  3   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471

                  4   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559

                  5   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  6   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 9:

                  0   libSystem.B.dylib                  0x98b0c142 semaphore_wait_signal_trap + 10

                  1   libSystem.B.dylib                  0x98b39cbc pthreadcond_wait + 1089

                  2   libSystem.B.dylib                  0x98b82203 pthread_cond_wait + 48

                  3   com.adobe.adobeswfl                0x14e8cf54 ExternalPlayer_Initialize + 129092

                  4   com.adobe.adobeswfl                0x14c5d34a 0x14c4e000 + 62282

                  5   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471

                  6   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559

                  7   libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  8   libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 10 Crashed:

                  0   com.adobe.ExtensionManager         0x000cd76c CMacFileBuffer::Write(void const*, long) + 6

                  1   com.adobe.ExtensionManager         0x0008327e CMacrFile::WriteLineEncode(wchar_t const*, unsigned int, bool) + 182

                  2   com.adobe.ExtensionManager         0x0008310b CMacrFile::WriteString(wchar_t const*) + 55

                  3   com.adobe.ExtensionManager         0x0002152e CMacrExtensionManager::CreateFileWithConstString(CString const&, CString const&) + 562

                  4   com.adobe.ExtensionManager         0x0003d4a3 CMacrExtensionManager::ProcessXManDrivedProducts() + 573

                  5   com.adobe.ExtensionManager         0x0003f320 CMacrExtensionManager::Init() + 7344

                  6   com.adobe.ExtensionManager         0x000dbf6c COWLFrontController::Initialize() + 3280

                  7   com.adobe.ExtensionManager         0x000edeec CommandExecutor::init() + 22

                  8   com.adobe.ExtensionManager         0x000d9dc6 CommandExecutor_Impl::run() + 38

                  9   com.adobe.ExtensionManager         0x000d9e4b CommandExecutor_Impl::runHelper(void*) + 17

                  10  libSystem.B.dylib                  0x98b3981d pthreadstart + 345

                  11  libSystem.B.dylib                  0x98b396a2 thread_start + 34

                   

                  Thread 10 crashed with X86 Thread State (32-bit):

                  eax: 0x00000000  ebx: 0x00000026  ecx: 0xb053575c  edx: 0x00000000

                  edi: 0xb053575c  esi: 0x02a47150  ebp: 0xb05356a8  esp: 0xb05356a8

                    ss: 0x0000001f  efl: 0x00010202  eip: 0x000cd76c   cs: 0x00000017

                    ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037

                  cr2: 0x00000004

                   

                  Binary Images:

                     0x1000 -   0x1d1ff3 +com.adobe.ExtensionManager "5.0.0.298" (5.0.298) <70454C4E-E887-9203-990B-AB73BF5143B0> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5

                  0x2fd000 -   0x300fe7 +libwchar.dylib ??? (???) <DE7B4F71-F31A-46F7-B70D-A8A157B5EB6B> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/libwchar.dylib

                  0x304000 -   0x4fefef +AdobeOwl ??? (???) <466BD72B-E2A5-447A-9384-B6DC9AD3AE0C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

                  0x579000 -   0xa77fc3 +AdobeOwlCanvas ??? (???) <45219076-15E0-4A0D-9BC0-2FFED8EA7E46> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas

                  0xbc0000 -   0xc07fc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

                  0xc14000 -   0xc18ffc +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <E6437929-0E69-8A56-E69F-F64305E82DD9> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

                  0xc1f000 -   0xc5fff7  com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils

                  0xf08000 -   0xf4ffc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/adobe_caps

                  0xff0000 -   0xff3ff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit

                  0x14c4e000 - 0x15451fe2 +com.adobe.adobeswfl ??? (1.0.7) <53D59B93-133D-41B4-AE25-83532E5C0F6C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Resources/AdobeSWFL.bundle/Contents/MacOS/ AdobeSWFL

                  0x156c4000 - 0x15779fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib

                  0x16837000 - 0x1688cfdf +com.DivXInc.DivXDecoder 6.8.3.5 (6.8.3.5) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder

                  0x1a4fc000 - 0x1a50afe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8F5FA7F7-840D-C5EF-C6E6-E2AF7CE43CD2> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

                  0x1a50e000 - 0x1a520ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <026B8702-B0A6-1D90-BBD6-AAAD2E14810D> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

                  0x1a634000 - 0x1a635ff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

                  0x1e8d0000 - 0x1ecc2fff +WebKit.dylib ??? (1.0.7) <6FB30C58-17FE-4A4B-971E-CDE89FB7DD1B> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Resources/WebKit.dylib

                  0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

                  0x9005a000 - 0x900aaff7  com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

                  0x902a3000 - 0x9030dfe7  libstdc+.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc+.6.dylib

                  0x9030e000 - 0x90572fef  com.apple.security 6.1.1 (37594) <3F68A006-6B30-85D5-1A75-8D748F72A6D5> /System/Library/Frameworks/Security.framework/Versions/A/Security

                  0x90739000 - 0x9073eff7  com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

                  0x9073f000 - 0x907e8ff7  com.apple.CFNetwork 454.9.8 (454.9.8) <DB2A5C33-E833-1B3A-4DE0-5FF172B2048B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

                  0x907e9000 - 0x90899ff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

                  0x908a8000 - 0x908afff7  com.apple.agl 3.0.12 (AGL-3.0.12) <6877F0D8-0DCF-CB98-5304-913667FF50FA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

                  0x908b0000 - 0x908b0ff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

                  0x908b1000 - 0x908b4fe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

                  0x90b1c000 - 0x90b34ff7  com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory

                  0x90b35000 - 0x90e9dff7  com.apple.QuartzCore 1.6.2 (227.22) <4288F0D2-0C87-F054-C372-8764B44DE024> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

                  0x90e9e000 - 0x90e9fff7  com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

                  0x90ea0000 - 0x90eaaffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition

                  0x90ef9000 - 0x90f68ff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

                  0x90f69000 - 0x90f6cffb  com.apple.help 1.3.1 (41) <67F1F424-3983-7A2A-EC21-867BE838E90B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help

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                  0x98626000 - 0x98a5bff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                  0x98b0b000 - 0x98cb1feb  libSystem.B.dylib 125.2.0 (compatibility 1.0.0) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

                  0x98d2b000 - 0x98da6fe7  com.apple.audio.CoreAudio 3.2.2 (3.2.2) <51D0E2DC-B15F-AF6C-70D8-026DDAD4E2A5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

                  0x98daa000 - 0x98e3cfe3  com.apple.print.framework.PrintCore 6.2 (312.5) <7729B4D7-D661-D669-FA7E-510F93F685A6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore

                  0x98e67000 - 0x98e98ff3  libTrueTypeScaler.dylib ??? (???) <7601D717-236D-8F4E-91F5-E69BB2920478> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib

                  0x98eea000 - 0x98f2cff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

                  0x98f2d000 - 0x98f2eff7  com.apple.audio.units.AudioUnit 1.6.3 (1.6.3) <959DFFAE-A06B-7FF6-B713-B2076893EBBD> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

                  0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

                  0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <12C58901-CCF3-4E8E-30CA-92A10CD55DF1> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

                  0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <7FFF4AFA-6522-C7D5-760F-A8F13D6EF032> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

                  0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

                   

                  Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 6 GB, SMC 1.7f10

                  Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB

                  Memory Module: global_name

                  Network Service: Built-in Ethernet, Ethernet, en0

                  Network Service: Parallels Host-Guest, Ethernet, en2

                  Network Service: Parallels NAT, Ethernet, en3

                  PCI Card: pci1095,3132, sppci_othermassstorage, Slot-3

                  PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1

                  Serial ATA Device: WDC WD2500JS-41SGB0, 232.89 GB

                  Serial ATA Device: ST31000340NS, 931.51 GB

                  Serial ATA Device: ST3750640NS, 698.64 GB

                  Serial ATA Device: WDC WD1002FBYS-02A6B0, 931.51 GB

                  Parallel ATA Device: PIONEER DVD-RW  DVR-111D

                  USB Device: Hub, 0x050d  (Belkin Corporation), 0x0237, 0xfd400000

                  USB Device: USB2.0 Printer (Hi-speed), 0x04b8  (Seiko Epson Corp.), 0x0007, 0xfd420000

                  USB Device: Miscellaneous Device, 0x041e  (Creative Labs), 0x4058, 0xfd410000

                  USB Device: Hub, 0x05ac  (Apple Inc.), 0x9131, 0xfd500000

                  USB Device: Hub in Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x1003, 0xfd530000

                  USB Device: Kensington USB/PS2 Trackball, 0x047d  (Kensington), 0x1002, 0xfd531000

                  USB Device: Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x020b, 0xfd533000

                  USB Device: Apple Cinema HD Display, 0x05ac  (Apple Inc.), 0x9223, 0xfd520000

                  USB Device: Back-UPS RS 1500 FW:8.g9 .D USB FW:g9, 0x051d  (American Power Conversion), 0x0002, 0x3d100000

                  FireWire Device: built-in_hub, Up to 800 Mb/sec

                  FireWire Device: unknown_device, Unknown

                  • 6. Re: Another user can't launch Extension Manager
                    unique_screenname_here Community Member

                    You might try cleaning up (deleting) any old Extension Manager preference and application support files. Sadly, I've heard of outdated files of that sort causing crashes in newer versions of the Extension Manager. I'll take a look at the crash log in the meantime.

                    • 7. Re: Another user can't launch Extension Manager
                      chengyon Community Member

                      I think unique_screenname_here's advice makes sense.

                       

                      To delete the application support files for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Application Support/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

                       

                      To delete the preference file for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Preferences/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

                       

                      Then please try to launch Extension Manager CS5 again by double clicking the Adobe Extension Manager CS5.app.

                      • 8. Re: Another user can't launch Extension Manager
                        adobevince Community Member

                        Thanks for the suggestion that there's something wrong with the preferences, but it wasn't what you imagined.  Instead the permissions were fouled up. The first hint was that there was nothing inside ~//Library/Application Support/Adobe/Extension Manager CS5. Here's what the permissions looked like:

                        drwxrwxr-x   4 root     staff  136 Sep 10 06:32 Extension Manager CS5.

                         

                        It was owned by root!  when I did a chown to myself as owner the app launched just fine. As did Pixel Bender, which was my original objective.

                         

                        Thanks, you guys, it's now a "Correct" answer.

                         

                        Best, Vince

                        • 9. Re: Another user can't launch Extension Manager
                          unique_screenname_here Community Member

                          Permissions were next on my list of suggestions (they tend to be an even bigger crapshoot than preference and support file problems). I'm glad to hear the problem was resolved. I think this will help a number of other users as well. Happy filtering!

                          • 10. Re: Another user can't launch Extension Manager
                            rmherzog Community Member

                            Can you please tell me where to find the permissions for Extension Manager and what to change them to. I have the folder ( inside ~//Library/Application Support/Adobe/Extension Manager CS5) with nothing inside of it.

                             

                            Thanks

                             

                            rich@herzogimages.com

                            • 11. Re: Another user can't launch Extension Manager
                              adobevince Community Member

                              f you have a Mac you can do a Cmd-I, get info, and at the bottom of the info window you will probably see only two entities in permissions, staff and everyone. Click on the lock, and give your password. Then click on the + and navigate to yourself and add. Then make sure your Privilege is Read & Write. If not click the triangles until you see Read & Write beside your name.  that should work.

                               

                              The other way to do it is through a Terminal window if you're familiar with unix-type commands.  I'm totally unfamiliar with Windows. If you're are working from a Windows machine perhaps someone else can give you instructions.

                               

                              Best, adobevince.

                              • 12. Re: Another user can't launch Extension Manager
                                unique_screenname_here Community Member

                                The problems experienced by adobevince had more to do with file ownership than permissions, although they are closely related. According to adobevince, the Extension Manager CS5 application support directory was owned by root. This likely meant that the Extension Manager application could not write into this directory. You can determine the permissions and ownership of the directory using the following command in the Terminal:

                                 

                                ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                 

                                You can change the owner of this directory using the following command in the Terminal:

                                 

                                sudo chown rmherzog ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                 

                                Note: Replace "rmherzog" with your actual username in the commands above.

                                • 13. Re: Another user can't launch Extension Manager
                                  rmherzog Community Member

                                  This is what I'm getting from the terminal:

                                   

                                  Last login: Fri Sep 10 17:04:15 on console

                                  batman-6:~ batman$ ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                  total 8

                                  d------r-x+  5 root     170 Sep 10 16:40 ./

                                  drwxrwxrwx  33 batman  1122 Sep 10 17:08 ../

                                  -------r--   1 batman     0 Sep 10 16:30 .DS_Store

                                  d------r-x   2 batman    68 Sep 10 16:40 Configuration/

                                  -rw-r--r--@  1 batman   115 Sep 10 16:40 XManDerive.xml

                                  batman-6:~ batman$

                                   

                                   

                                   

                                  batman is the "user name" on this mac

                                   

                                  When I launch extension manager, it doesn't quit anymore, but it just hangs, doesn't do anything, and on the toolbar, beside the apple is extension manager, nothing else.

                                   

                                  I downloaded the latest extension manager and installed it, also downloaded the latest pixel bender for 32bit.  Either way, extension manager hangs up, even without trying to install pixel bender. When I select about extension manager, nothing happens.

                                  • 14. Re: Another user can't launch Extension Manager
                                    adobevince Community Member

                                    It's listing what's inside the EM.  You need to add a d to the ls command so it lists the EM CS5 directory and not its contents. 

                                     

                                    As in ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                     

                                    Notice the added "d."

                                     

                                    Good luck...     adobevince

                                     

                                     

                                     

                                    This is what I'm getting from the terminal:

                                     

                                    Last login: Fri Sep 10 17:04:15 on console

                                    batman-6:~ batman$ ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                    total 8

                                    d

                                     

                                    • 15. Re: Another user can't launch Extension Manager
                                      rmherzog Community Member

                                      Again, not sure what I'm doing wrong.

                                       

                                      Last login: Fri Sep 10 17:50:53 on ttys000

                                      batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                       

                                      WARNING: Improper use of the sudo command could lead to data loss

                                      or the deletion of important system files. Please double-check your

                                      typing when using sudo. Type "man sudo" for more information.

                                       

                                      To proceed, enter your password, or type Ctrl-C to abort.

                                       

                                      Password:

                                      batman-6:~ batman$

                                       

                                      • 16. Re: Another user can't launch Extension Manager
                                        unique_screenname_here Community Member

                                        Thanks, adobevince. This line, "d------r-x+  5 root     170 Sep 10 16:40 ./" lists the permissions/owner on the "Extension Manager CS5" directory. That said, the "-d" option is a good suggestion.

                                        • 17. Re: Another user can't launch Extension Manager
                                          unique_screenname_here Community Member

                                          Did you enter your password at the prompt? What does "ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/", as adobevince noted, report?

                                          • 18. Re: Another user can't launch Extension Manager
                                            adobevince Community Member

                                            Yes.  Now's the time to do the chown to change ownership to yourself:

                                             

                                            Last login: Fri Sep 10 17:50:53 on ttys000

                                            batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                             

                                            WARNING: Improper use of the sudo command could lead to data loss

                                            or the deletion of important system files. Please double-check your

                                            typing when using sudo. Type "man sudo" for more information.

                                             

                                            To proceed, enter your password, or type Ctrl-C to abort.

                                             

                                            Password:

                                            batman-6:~ batman$

                                             

                                             

                                            To learn about the ls command do a Google search on "man ls."  Man as in manual.

                                            Then follow the advice given by chengyon in post #7. i.e. clear out the old stuff in the EM CS5 directory.

                                            Then to be sure the permissions are correct do a

                                            sudo chmod 755 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                            That should allow all to read and enter the directory, and only you, the owner, to write into it.

                                            To learn more, google "man chmod," though computing the absolute mode, 755, is a bit of trickery with octal numbers.

                                             

                                            To verify that all is OK, again do a

                                            ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                            The result should be

                                            drwxrwxr-x   4 batman  staff  136 Sep 10 06:32 Extension Manager CS5

                                             

                                            Good luck!

                                             

                                            adobevince

                                            • 19. Re: Another user can't launch Extension Manager
                                              rmherzog Community Member

                                              OK this is what I entered and got back:

                                               

                                              Last login: Fri Sep 10 17:54:25 on ttys000

                                              batman-6:~ batman$ batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                              -bash: batman-6:~: command not found

                                              batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                               

                                              WARNING: Improper use of the sudo command could lead to data loss

                                              or the deletion of important system files. Please double-check your

                                              typing when using sudo. Type "man sudo" for more information.

                                               

                                              To proceed, enter your password, or type Ctrl-C to abort.

                                               

                                              Password:

                                              batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                              d------r-x+ 5 batman  170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//

                                              batman-6:~ batman$ sudo chmod 755 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                              batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                              drwxr-xr-x+ 5 batman  170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//

                                              batman-6:~ batman$

                                              Am I not entering the code correctly?

                                              • 20. Re: Another user can't launch Extension Manager
                                                adobevince Community Member

                                                Almost perfect. I made an error by not letting "group" write to the directory.

                                                 

                                                To fix that execute this command

                                                 

                                                sudo chmod 775 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                                 

                                                Note that the absolute mode has changed from 755 to 775.

                                                 

                                                Also, did you clear out the ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/ directory?  If so, and if your permissions on the file are now

                                                drwxrwxr-x+ 5 batman  170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5/

                                                 

                                                You should be good to go.

                                                 

                                                 

                                                 

                                                OK this is what I entered and got back:

                                                 

                                                Last login: Fri Sep 10 17:54:25 on ttys000

                                                batman-6:~ batman$ batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                                -bash: batman-6:~: command not found

                                                batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                                 

                                                WARNING: Improper use of the sudo command could lead to data loss

                                                or the deletion of important system files. Please double-check your

                                                typing when using sudo. Type "man sudo" for more information.

                                                 

                                                To proceed, enter your password, or type Ctrl-C to abort.

                                                 

                                                Password:

                                                batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

                                                d

                                                 

                                                • 21. Re: Another user can't launch Extension Manager
                                                  rmherzog Community Member

                                                  YEE HA!

                                                   

                                                  Thanks so much for your help.  It's now installed and working great, on both Macs!