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    Export causes "Media Encoder update is available", though already updated

    joema3 Community Member

      Summary: Export from within Premiere Pro CS5 ver 5.0.2 produces the dialog "Media Encoder update is available", even though the updater has already been run without error and reports "no updates available". Media Encoder version is 5.0.1. The export itself runs OK after dismissing the dialog.

       

      Details: I updated Premiere Pro CS5 Production Premium from 5.0.1 to 5.0.2, using Adobe Updater. Running updater again (from either Premiere Pro or Media Encoder) produces a dialog:

       

      Adobe Applications Manager: "Your applications are all up-to-date."

       

      However each time I try to export a video (AVCHD 1080i/30 from Canon HF100), Premiere Pro gives this dialog:

       

      Dialog: Adobe Premiere Pro

      "An Adobe Media Encoder update is available for this version of Pemiere Pro. To download the latest update, please run the Adobe Updater from the Help menu or visit http://www.adobe.com/go/updates"

       

      Media Encoder help/about says: Version 5.0.1.0 (64-bit)

       

      Adobe Production Premium CS5, updated to 5.0.2

      Windows Home Premium 64 bit

      Motherboard: EVGA P55 FTW

      CPU: quad-core Intel i7-860 @ 3.8Ghz, hyperthreading on, RAM: 8GB DDR3

      CPU cooler: Noctua NH-D14

      System disk: 300GB Velociraptor, 10k rpm SATA

      Data disk: 2 x 1.5TB Barracuda, 7200 rpm SATA, RAID 0

      Video: EVGA nVidia GeForce GTX-275 896MB, driver: 8.17.12.5721

      Network: AT&T 6 megabit DSL (6 megabit down 512 kilobit up).

      Media player: WMP 12.0.7600.16415, VLC 1.0.5

      Browser: Chrome 6.0.472.55, IE 8.0.7600.16385, FireFox 3.6.8.

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