21 Replies Latest reply on Sep 11, 2010 1:37 PM by rmherzog

Another user can't launch Extension Manager

adobevince Sep 5, 2010 5:27 PM

Extension Manager CS5 quits about five seconds after I launch it. I launch it by double-clicking Extension Manager CS5. I have PS CS5 installed, I've deleted all the input managers, I've reinstalled Extension Manager. Here are the Console Messages and the Crash Report. And here's the url to get the XML version of my system profile: http://tinyurl.com/2ff9kn2.

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2071230 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2223fd0 of class NSPathStore2 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2220f70 of class NSBundle autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2224f30 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd44da0 of class NSCFData autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414630 of class NSCFNumber autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd36600 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45080 of class NSMutableParagraphStyle autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd450d0 of class NSCFDictionary autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45270 of class NSPathStore2 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd452a0 of class NSCFData autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xa0579b08 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414b10 of class __NSArray0 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd0d5c0 of class NSView autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd459b0 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45ed0 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:29 PM com.apple.launchd.peruser.501[1680] ([0x0-0x30030].com.adobe.ExtensionManager[5207]) Job appears to have crashed: Bus error

9/5/10 5:51:29 PM ReportCrash[5210] Saved crash report for Adobe Extension Manager CS5[5207] version "5.0.0.298" (5.0.298) to /Users/heuring/Library/Logs/DiagnosticReports/Adobe Extension Manager CS5_2010-09-05-175129_heuring-dim-com.crash

Here's the referenced crash report:

Process: Extension Manager [3385]

Path: /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

Identifier: com.adobe.ExtensionManager

Version: 1.8.169 (1.8.169)

Code Type: X86 (Native)

Parent Process: launchd [1680]

Date/Time: 2010-09-05 17:40:14.933 -0600

OS Version: Mac OS X 10.6.4 (10F569)

Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 libwchar.dylib 0x001860b8 mm_wcsnicmp + 42

1 com.adobe.ExtensionManager 0x00040cc9 CMacrFlash::Supports(wchar_t const*, wchar_t const*, wchar_t const*) const + 41

2 com.adobe.ExtensionManager 0x0000aeb9 CMacrExtensionManager::FindProduct(wchar_t const*, wchar_t const*, wchar_t const*) const + 111

3 com.adobe.ExtensionManager 0x00013253 CMacrExtensionManager::InstallExtension(CMacrProduct const**, wchar_t const*, CMacrExtension**, bool, bool&, bool, int&, bool, bool, bool, CMacrExtension*) + 2659

4 com.adobe.ExtensionManager 0x00064b01 -[AppController(Private) installExtension:ignoreProduct:] + 181

5 com.adobe.ExtensionManager 0x0006430d -[AppController onInstallExtension:] + 151

6 com.apple.AppKit 0x92c930c8 -[NSToolbarButton sendAction:to:] + 100

7 com.apple.AppKit 0x92c93059 -[NSToolbarButton sendAction] + 88

8 com.apple.AppKit 0x92c7ba1f -[NSToolbarItemViewer mouseDown:] + 4976

9 com.apple.AppKit 0x92b74e9c -[NSWindow sendEvent:] + 5549

10 com.apple.AppKit 0x92a8daff -[NSApplication sendEvent:] + 6431

11 com.apple.AppKit 0x92a215bb -[NSApplication run] + 917

12 com.apple.AppKit 0x92a195ed NSApplicationMain + 574

13 com.adobe.ExtensionManager 0x00002cd2 _start + 216

14 com.adobe.ExtensionManager 0x00002bf9 start + 41

Thread 1: Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x97696942 kevent + 10

1 libSystem.B.dylib 0x9769705c _dispatch_mgr_invoke + 215

2 libSystem.B.dylib 0x97696519 _dispatch_queue_invoke + 163

3 libSystem.B.dylib 0x976962be _dispatch_worker_thread2 + 240

4 libSystem.B.dylib 0x97695d41 _pthread_wqthread + 390

5 libSystem.B.dylib 0x97695b86 start_wqthread + 30

Thread 2:

0 libSystem.B.dylib 0x976959d2 __workq_kernreturn + 10

1 libSystem.B.dylib 0x97695f68 _pthread_wqthread + 941

2 libSystem.B.dylib 0x97695b86 start_wqthread + 30

Thread 3:

0 libSystem.B.dylib 0x976959d2 __workq_kernreturn + 10

1 libSystem.B.dylib 0x97695f68 _pthread_wqthread + 941

2 libSystem.B.dylib 0x97695b86 start_wqthread + 30

Thread 4:

0 libSystem.B.dylib 0x976700fa mach_msg_trap + 10

1 libSystem.B.dylib 0x97670867 mach_msg + 68

2 com.apple.CoreFoundation 0x9386afaf __CFRunLoopRun + 2079

3 com.apple.CoreFoundation 0x9386a094 CFRunLoopRunSpecific + 452

4 com.apple.CoreFoundation 0x9386ffd4 CFRunLoopRun + 84

5 com.apple.DesktopServices 0x94037e13 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643

6 ...ple.CoreServices.CarbonCore 0x9460ddee PrivateMPEntryPoint + 68

7 libSystem.B.dylib 0x9769d81d _pthread_start + 345

8 libSystem.B.dylib 0x9769d6a2 thread_start + 34

Thread 5:

0 libSystem.B.dylib 0x9768f086 select$DARWIN_EXTSN + 10

1 com.apple.CoreFoundation 0x938aa80d __CFSocketManager + 1085

2 libSystem.B.dylib 0x9769d81d _pthread_start + 345

3 libSystem.B.dylib 0x9769d6a2 thread_start + 34

Thread 6:

0 libSystem.B.dylib 0x976959d2 __workq_kernreturn + 10

1 libSystem.B.dylib 0x97695f68 _pthread_wqthread + 941

2 libSystem.B.dylib 0x97695b86 start_wqthread + 30

Thread 7:

0 libSystem.B.dylib 0x9769e066 __semwait_signal + 10

1 libSystem.B.dylib 0x976c9c64 nanosleep$UNIX2003 + 188

2 libSystem.B.dylib 0x976c9ba2 usleep$UNIX2003 + 61

3 com.apple.AppKit 0x92bc91a1 -[NSUIHeartBeat _heartBeatThread:] + 2039

4 com.apple.Foundation 0x991d78d4 -[NSThread main] + 45

5 com.apple.Foundation 0x991d7884 __NSThread__main__ + 1499

6 libSystem.B.dylib 0x9769d81d _pthread_start + 345

7 libSystem.B.dylib 0x9769d6a2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000066 ebx: 0x002458f0 ecx: 0x00186636 edx: 0x00000000

edi: 0x00000066 esi: 0x00000000 ebp: 0xbfffee18 esp: 0xbfffedf0

ss: 0x0000001f efl: 0x00010297 eip: 0x001860b8 cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

cr2: 0x00000000

Binary Images:

0x1000 - 0xc4fe3 +com.adobe.ExtensionManager 1.8.169 (1.8.169) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

0x185000 - 0x188fcf +libwchar.dylib ??? (???) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/Frameworks/libwchar.dylib

0x17ffc000 - 0x18173fe7 GLEngine ??? (???) <0FC1F7CA-5C84-A7F6-105B-169383B50A94> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

0x181f9000 - 0x1821cfe7 GLRendererFloat ??? (???) <D71788AA-645A-02CF-201F-E44F073F98D7> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat

0x18225000 - 0x18226ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

0x18605000 - 0x18609ff7 com.apple.qldisplay.Generic 2.2 (327.4) <FFAE5FA3-DFAD-3906-E575-5C342F3D034E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/Generic.qldisplay/Contents/MacOS/Generic

0x8f749000 - 0x8faedfff com.apple.GeForce7xxxGLDriver 1.6.18 (6.1.8) <23D58976-E678-6AB5-F7A4-5B3C5DB28A87> /System/Library/Extensions/GeForce7xxxGLDriver.bundle/Contents/MacOS/GeForce7xxxGLDriver

0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

0x900b2000 - 0x90108ff7 com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime. framework/Versions/A/MeshKitRuntime

0x9011c000 - 0x902d6fe3 com.apple.ImageIO.framework 3.0.3 (3.0.3) <A93A514B-C1BF-21D0-FB03-CB775DE4FFAA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

0x90356000 - 0x903feffb com.apple.QD 3.35 (???) <B80B64BC-958B-DA9E-50F9-D7E8333CC5A2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

0x903ff000 - 0x904a8ff7 com.apple.CFNetwork 454.9.8 (454.9.8) <DB2A5C33-E833-1B3A-4DE0-5FF172B2048B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

0x904a9000 - 0x90811ff7 com.apple.QuartzCore 1.6.2 (227.22) <4288F0D2-0C87-F054-C372-8764B44DE024> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x90812000 - 0x908c2ff3 com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

0x908c3000 - 0x90902ff7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <18E338B0-D82E-2ADC-FB9E-8909E765C41B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore

0x90ac3000 - 0x90ad8fff com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

0x90b4d000 - 0x90b4dff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x90b58000 - 0x90b5eff7 com.apple.DisplayServicesFW 2.2.2 (251) <6E4020F6-4DD0-F137-F226-F396807E3C3B> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices

0x90b5f000 - 0x90bb0ff7 com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

0x90bbc000 - 0x90bbffe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x90bc0000 - 0x90bd4fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

0x90bd5000 - 0x90bd8ff7 libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) <3B49AED9-0DBA-9D21-F9AC-8784363AD762> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib

0x90bdc000 - 0x90be0ff7 libGFXShared.dylib ??? (???) <2D32BDBF-C941-93FD-E233-F03D28DB9E94> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

0x90c03000 - 0x90c76fff com.apple.iLifeMediaBrowser 2.1.5 (368) <30261504-7533-5424-DD15-32739DED6FB0> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeMediaBrowse r

0x90c7f000 - 0x90cc5ff7 libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib

0x90cc6000 - 0x910fbff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

0x910fc000 - 0x918eb557 com.apple.CoreGraphics 1.545.0 (???) <DCED8E1A-7504-C31A-B6EF-98BFF1A61060> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics

0x918ec000 - 0x91930fe7 com.apple.Metadata 10.6.3 (507.10) <630494FA-3BB3-EDD3-E10B-8DAAF4831E26> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

0x928a9000 - 0x928bbff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

0x928bc000 - 0x92926fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

0x92927000 - 0x92988fe7 com.apple.CoreText 3.1.0 (???) <1372DABE-F183-DD03-03C2-64B2464A4FD5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

0x92989000 - 0x929bcff7 com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

0x929bd000 - 0x929bfff7 libRadiance.dylib ??? (???) <AB06F616-E3EA-5966-029A-8AA44BBE5B28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib

0x92a17000 - 0x932f7ff7 com.apple.AppKit 6.6.6 (1038.29) <6F28C335-6DC2-AE0E-B79A-F256DBD0BB45> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x93430000 - 0x93436ff7 libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) <94F66BA6-A4E8-63A4-1B70-EFAA4C75D668> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

0x93437000 - 0x93457fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib

0x93458000 - 0x93459ff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

0x93496000 - 0x93533fe3 com.apple.LaunchServices 362.1 (362.1) <885D8567-9E40-0105-20BC-42C7FF657583> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

0x93644000 - 0x93715fe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib

0x93716000 - 0x9375ffe7 libTIFF.dylib ??? (???) <9CFF48CC-4852-4D06-17AC-3C947C824159> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib

0x937df000 - 0x93825ffb com.apple.CoreMediaIOServices 130.0 (1035) <F5E6F93D-6844-9FD7-8769-44503DFD5363> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices

0x9382e000 - 0x939a8fe3 com.apple.CoreFoundation 6.6.3 (550.29) <00373783-3744-F47D-2191-BEEA658F0C3D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x93a5a000 - 0x93aaaff7 com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

0x93af9000 - 0x93b04ff7 libCSync.A.dylib 543.50.0 (compatibility 64.0.0) <4FA0CE4A-BDE5-0E3D-37F0-03B41F0C2637> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib

0x93b05000 - 0x93b05ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x93b06000 - 0x93b43ff7 com.apple.SystemConfiguration 1.10.2 (1.10.2) <398BB007-41FD-1A30-26D8-CB86ED5E467E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x93b7e000 - 0x93c34ffb libFontParser.dylib ??? (???) <067DC1A2-764B-41EA-B07E-4205472749B7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

0x93c35000 - 0x93c51fe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting

0x93c52000 - 0x93c88fff libtidy.A.dylib ??? (???) <DDFAB560-3883-A6A2-7BDD-D91730982B48> /usr/lib/libtidy.A.dylib

0x93c89000 - 0x93f82fef com.apple.QuickTime 7.6.6 (1742) <89720F2A-F33B-FF09-3D81-F9F25A99F3EB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x93f83000 - 0x93fd0feb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer

0x93fd1000 - 0x94035ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering

0x94036000 - 0x94111fe7 com.apple.DesktopServices 1.5.7 (1.5.7) <A69072AD-C47E-A00D-4A69-6E46A7FB2119> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

0x94130000 - 0x941ddfe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1> /usr/lib/libobjc.A.dylib

0x941de000 - 0x941e2ff7 libGIF.dylib ??? (???) <3ECD4D2C-40FE-E9A0-A2D2-E36D1C00D3A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib

0x941e3000 - 0x941e3ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib

0x941e4000 - 0x94266ffb SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

0x94267000 - 0x9429fff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <76C02F5C-98FD-BD64-B5FB-C698FB76EA25> /usr/lib/libcups.2.dylib

0x94395000 - 0x94472ff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

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1. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 7, 2010 7:50 PM (in response to adobevince)

I didn't notice anything glaringly out-of-the-ordinary. Is it possible there are multi-byte characters in the paths to either the extension file, Extension Manager, Photoshop, or your user directory? Have you tried launching Extension Manager when the ExternalSystemBackup volume was not mounted?
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2. Re: Another user can't launch Extension Manager

chengyon Sep 8, 2010 8:02 PM (in response to adobevince)

Hi adobevince,

The crash log doesn't come from Extension Manager CS5, rather, it comes from Extension Manager CS3. Refer to the below quoted content from crash log. So in order to investigate this issue, could you help to post the crash log from Extension Manager CS5? Thanks.

Process:         Extension Manager [3385]
Path:            /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager
Version:         1.8.169 (1.8.169)

If it were Extension Manager CS5, path should be 'Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/...', and version should be 5.0.298

The path and version mentioned in the log refers to Extension Manager CS3.
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3. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 9, 2010 4:16 PM (in response to chengyon)

Oh great catch, chengyon. That's the glaringly out-of-the-ordinary piece of information that I was missing. Thanks for catching it. adobevince, it sounds like Extension Manager CS3 is set as the default application to handle extension manager files on your system. You can either change the default application to Extension Manager CS5 or manually open the extension file from within Extension Manger CS5. Good eyes, chengyon; thanks again.
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4. Re: Another user can't launch Extension Manager

adobevince Sep 9, 2010 5:04 PM (in response to unique_screenname_here)

Oops. Sorry to mislead you guys. Problem not solved. I had been testing with several old EMs, and inadvertently sent the wrong crash dump. Since then I removed all the old EMs leaving only EM CS5 and rebooted. Same syndrome. Here's the crash dump from this afternoon. To unique_screenname_here, I don't see any multi-byte characters in the path from / to the EM CS5, and I did unmount ExternalSystemBackup, but no joy. Crash dump below.

Regards, adobevince
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5. Re: Another user can't launch Extension Manager

adobevince Sep 9, 2010 5:08 PM (in response to unique_screenname_here)

Feh. Don't know why the forum cut off my crash dump. Here it is again.

Process:         Adobe Extension Manager CS5
Path:            /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5
Identifier:      com.adobe.ExtensionManager
Version:         "5.0.0.298" (5.0.298)
Code Type:       X86 (Native)
Parent Process: launchd

Date/Time:       2010-09-09 17:52:01.156 -0600
OS Version:      Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report:          339097 sec
Crashes Since Last Report:           11
Per-App Interval Since Last Report: 35 sec
Per-App Crashes Since Last Report:   10
Anonymous UUID:                      BF7C8884-0125-4C6C-8A2F-EE1F8D195A5B

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
Crashed Thread: 10

Thread 0: Dispatch queue: com.apple.main-thread
0   com.adobe.adobeswfl                0x14d74b8b 0x14c4e000 + 1207179
1   com.adobe.adobeswfl                0x14d758a7 0x14c4e000 + 1210535
2   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904
3   com.adobe.adobeswfl                0x14d7b26b 0x14c4e000 + 1233515
4   com.adobe.adobeswfl                0x14d7b2aa 0x14c4e000 + 1233578
5   com.adobe.adobeswfl                0x14d223c0 0x14c4e000 + 869312
6   com.adobe.adobeswfl                0x14dc96a9 0x14c4e000 + 1554089
7   com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
8   com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
9   com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
10 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
11 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
12 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
13 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
14 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
15 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
16 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
17 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
18 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
19 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
20 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
21 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
22 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
23 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
24 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
25 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
26 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
27 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
28 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
29 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
30 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
31 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
32 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
33 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
34 com.adobe.adobeswfl                0x14dc97bc 0x14c4e000 + 1554364
35 com.adobe.adobeswfl                0x14dc931f 0x14c4e000 + 1553183
36 com.adobe.adobeswfl                0x14d8bf46 0x14c4e000 + 1302342
37 com.adobe.adobeswfl                0x14d8ff3f 0x14c4e000 + 1318719
38 com.adobe.adobeswfl                0x14e017a4 0x14c4e000 + 1783716
39 com.adobe.adobeswfl                0x14d3a415 0x14c4e000 + 967701
40 com.adobe.adobeswfl                0x14e631ec 0x14c4e000 + 2183660
41 com.adobe.adobeswfl                0x14e1323e 0x14c4e000 + 1856062
42 com.adobe.adobeswfl                0x14e6425c 0x14c4e000 + 2187868
43 com.apple.CoreFoundation           0x96f9a70b __CFRunLoopRun + 8059
44 com.apple.CoreFoundation           0x96f98094 CFRunLoopRunSpecific + 452
45 com.apple.CoreFoundation           0x96f97ec1 CFRunLoopRunInMode + 97
46 com.apple.HIToolbox                0x94e86f9c RunCurrentEventLoopInMode + 392
47 com.apple.HIToolbox                0x94e86d51 ReceiveNextEventCommon + 354
48 com.apple.HIToolbox                0x9500f130 _AcquireNextEvent + 54
49 com.apple.HIToolbox                0x95004dec RunApplicationEventLoop + 228
50 com.adobe.ExtensionManager         0x0000622b main + 4417
51 com.adobe.ExtensionManager         0x00002b3a start + 54

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                  0x98b32942 kevent + 10
1   libSystem.B.dylib                  0x98b3305c dispatchmgr_invoke + 215
2   libSystem.B.dylib                  0x98b32519 dispatchqueue_invoke + 163
3   libSystem.B.dylib                  0x98b322be dispatchworker_thread2 + 240
4   libSystem.B.dylib                  0x98b31d41 pthreadwqthread + 390
5   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

Thread 2:
0   libSystem.B.dylib                  0x98b319d2 __workq_kernreturn + 10
1   libSystem.B.dylib                  0x98b31f68 pthreadwqthread + 941
2   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

Thread 3:
0   libSystem.B.dylib                  0x98b319d2 __workq_kernreturn + 10
1   libSystem.B.dylib                  0x98b31f68 pthreadwqthread + 941
2   libSystem.B.dylib                  0x98b31b86 start_wqthread + 30

Thread 4:
0   libSystem.B.dylib                  0x98b0c20e mach_wait_until + 10
1   libSystem.B.dylib                  0x98b935a9 nanosleep + 345
2   com.adobe.ExtensionManager         0x00141e0b ScObjects::Thread::sleep(unsigned int) + 143
3   com.adobe.ExtensionManager         0x00141e6b ScObjects::Thread::wait(unsigned int) + 23
4   com.adobe.ExtensionManager         0x00138a34 ScObjects::BridgeTalkThread::run() + 332
5   com.adobe.ExtensionManager         0x00142375 ScObjects::Thread::go(void*) + 315
6   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
7   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 5:
0   libSystem.B.dylib                  0x98b0c0fa mach_msg_trap + 10
1   libSystem.B.dylib                  0x98b0c867 mach_msg + 68
2   com.adobe.adobeswfl                0x14edf18f ExternalPlayer_Initialize + 465535
3   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
4   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 6:
0   libSystem.B.dylib                  0x98b0c142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib                  0x98b39cbc pthreadcond_wait + 1089
2   libSystem.B.dylib                  0x98b82203 pthread_cond_wait + 48
3   com.adobe.adobeswfl                0x14e8cf54 ExternalPlayer_Initialize + 129092
4   com.adobe.adobeswfl                0x14c5d34a 0x14c4e000 + 62282
5   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471
6   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559
7   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
8   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 7:
0   com.adobe.adobeswfl                0x14d75a14 0x14c4e000 + 1210900
1   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904
2   com.adobe.adobeswfl                0x14c5d26a 0x14c4e000 + 62058
3   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471
4   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559
5   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
6   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 8:
0   com.adobe.adobeswfl                0x14d75819 0x14c4e000 + 1210393
1   com.adobe.adobeswfl                0x14d7ac20 0x14c4e000 + 1231904
2   com.adobe.adobeswfl                0x14c5d26a 0x14c4e000 + 62058
3   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471
4   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559
5   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
6   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 9:
0   libSystem.B.dylib                  0x98b0c142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib                  0x98b39cbc pthreadcond_wait + 1089
2   libSystem.B.dylib                  0x98b82203 pthread_cond_wait + 48
3   com.adobe.adobeswfl                0x14e8cf54 ExternalPlayer_Initialize + 129092
4   com.adobe.adobeswfl                0x14c5d34a 0x14c4e000 + 62282
5   com.adobe.adobeswfl                0x14e8cce7 ExternalPlayer_Initialize + 128471
6   com.adobe.adobeswfl                0x14e8cd3f ExternalPlayer_Initialize + 128559
7   libSystem.B.dylib                  0x98b3981d pthreadstart + 345
8   libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 10 Crashed:
0   com.adobe.ExtensionManager         0x000cd76c CMacFileBuffer::Write(void const*, long) + 6
1   com.adobe.ExtensionManager         0x0008327e CMacrFile::WriteLineEncode(wchar_t const*, unsigned int, bool) + 182
2   com.adobe.ExtensionManager         0x0008310b CMacrFile::WriteString(wchar_t const*) + 55
3   com.adobe.ExtensionManager         0x0002152e CMacrExtensionManager::CreateFileWithConstString(CString const&, CString const&) + 562
4   com.adobe.ExtensionManager         0x0003d4a3 CMacrExtensionManager::ProcessXManDrivedProducts() + 573
5   com.adobe.ExtensionManager         0x0003f320 CMacrExtensionManager::Init() + 7344
6   com.adobe.ExtensionManager         0x000dbf6c COWLFrontController::Initialize() + 3280
7   com.adobe.ExtensionManager         0x000edeec CommandExecutor::init() + 22
8   com.adobe.ExtensionManager         0x000d9dc6 CommandExecutor_Impl::run() + 38
9   com.adobe.ExtensionManager         0x000d9e4b CommandExecutor_Impl::runHelper(void*) + 17
10 libSystem.B.dylib                  0x98b3981d pthreadstart + 345
11 libSystem.B.dylib                  0x98b396a2 thread_start + 34

Thread 10 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000026 ecx: 0xb053575c edx: 0x00000000
edi: 0xb053575c esi: 0x02a47150 ebp: 0xb05356a8 esp: 0xb05356a8
ss: 0x0000001f efl: 0x00010202 eip: 0x000cd76c   cs: 0x00000017
ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
cr2: 0x00000004

Binary Images:
   0x1000 -   0x1d1ff3 +com.adobe.ExtensionManager "5.0.0.298" (5.0.298) <70454C4E-E887-9203-990B-AB73BF5143B0> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5
0x2fd000 -   0x300fe7 +libwchar.dylib ??? (???) <DE7B4F71-F31A-46F7-B70D-A8A157B5EB6B> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/libwchar.dylib
0x304000 -   0x4fefef +AdobeOwl ??? (???) <466BD72B-E2A5-447A-9384-B6DC9AD3AE0C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x579000 -   0xa77fc3 +AdobeOwlCanvas ??? (???) <45219076-15E0-4A0D-9BC0-2FFED8EA7E46> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0xbc0000 -   0xc07fc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0xc14000 -   0xc18ffc +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <E6437929-0E69-8A56-E69F-F64305E82DD9> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0xc1f000 -   0xc5fff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0xf08000 -   0xf4ffc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
0xff0000 -   0xff3ff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x14c4e000 - 0x15451fe2 +com.adobe.adobeswfl ??? (1.0.7) <53D59B93-133D-41B4-AE25-83532E5C0F6C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Resources/AdobeSWFL.bundle/Contents/MacOS/ AdobeSWFL
0x156c4000 - 0x15779fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x16837000 - 0x1688cfdf +com.DivXInc.DivXDecoder 6.8.3.5 (6.8.3.5) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1a4fc000 - 0x1a50afe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8F5FA7F7-840D-C5EF-C6E6-E2AF7CE43CD2> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x1a50e000 - 0x1a520ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <026B8702-B0A6-1D90-BBD6-AAAD2E14810D> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x1a634000 - 0x1a635ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x1e8d0000 - 0x1ecc2fff +WebKit.dylib ??? (1.0.7) <6FB30C58-17FE-4A4B-971E-CDE89FB7DD1B> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Resources/WebKit.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x9005a000 - 0x900aaff7 com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x902a3000 - 0x9030dfe7 libstdc+.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc+.6.dylib
0x9030e000 - 0x90572fef com.apple.security 6.1.1 (37594) <3F68A006-6B30-85D5-1A75-8D748F72A6D5> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x90739000 - 0x9073eff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9073f000 - 0x907e8ff7 com.apple.CFNetwork 454.9.8 (454.9.8) <DB2A5C33-E833-1B3A-4DE0-5FF172B2048B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x907e9000 - 0x90899ff3 com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x908a8000 - 0x908afff7 com.apple.agl 3.0.12 (AGL-3.0.12) <6877F0D8-0DCF-CB98-5304-913667FF50FA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x908b0000 - 0x908b0ff7 com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x908b1000 - 0x908b4fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x90b1c000 - 0x90b34ff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x90b35000 - 0x90e9dff7 com.apple.QuartzCore 1.6.2 (227.22) <4288F0D2-0C87-F054-C372-8764B44DE024> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x90e9e000 - 0x90e9fff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x90ea0000 - 0x90eaaffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x90ef9000 - 0x90f68ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x90f69000 - 0x90f6cffb com.apple.help 1.3.1 (41) <67F1F424-3983-7A2A-EC21-867BE838E90B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x90f6d000 - 0x90fb3ff7 libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib
0x90fb4000 - 0x90ff8ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9103a000 - 0x9105bfe7 com.apple.opencl 12.1 (12.1) <DA2AC3FA-ED11-2D10-21E9-7BDF4778B228> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9129c000 - 0x91352ffb libFontParser.dylib ??? (???) <067DC1A2-764B-41EA-B07E-4205472749B7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x913c2000 - 0x913cfff7 com.apple.NetFS 3.2.1 (3.2.1) <5E61A00B-FA16-9D99-A064-47BDC5BC9A2B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x91457000 - 0x91457ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x9145f000 - 0x9150dff3 com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x9161a000 - 0x91a30ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x91a31000 - 0x91a82ff7 com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x91e09000 - 0x91e6afe7 com.apple.CoreText 3.1.0 (???) <1372DABE-F183-DD03-03C2-64B2464A4FD5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x91e6b000 - 0x91e87fe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x91e88000 - 0x92181fef com.apple.QuickTime 7.6.6 (1742) <89720F2A-F33B-FF09-3D81-F9F25A99F3EB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92182000 - 0x92202feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x92203000 - 0x92203ff7 com.apple.CoreServices 44 (44) <AC35D112-5FB9-9C8C-6189-5F5945072375> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x92204000 - 0x92215ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x9230b000 - 0x92437fff com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <F0D7256E-0914-8E77-E37B-9720430422AB> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x96b13000 - 0x96b1aff3 com.apple.print.framework.Print 6.1 (237.1) <97AB70B6-C653-212F-CFD3-E3816D0F5C22> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x96d20000 - 0x96e2cff7 libGLProgrammability.dylib ??? (???) <1B315838-F477-5416-7504-67EC3433AD4A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x96e2e000 - 0x96e43fff com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
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0x97f06000 - 0x97f08ff7 libRadiance.dylib ??? (???) <AB06F616-E3EA-5966-029A-8AA44BBE5B28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
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0x98625000 - 0x98625ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
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0x98e67000 - 0x98e98ff3 libTrueTypeScaler.dylib ??? (???) <7601D717-236D-8F4E-91F5-E69BB2920478> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
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0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 6 GB, SMC 1.7f10
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Memory Module: global_name
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
PCI Card: pci1095,3132, sppci_othermassstorage, Slot-3
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
Serial ATA Device: WDC WD2500JS-41SGB0, 232.89 GB
Serial ATA Device: ST31000340NS, 931.51 GB
Serial ATA Device: ST3750640NS, 698.64 GB
Serial ATA Device: WDC WD1002FBYS-02A6B0, 931.51 GB
Parallel ATA Device: PIONEER DVD-RW DVR-111D
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0xfd400000
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0xfd420000
USB Device: Miscellaneous Device, 0x041e (Creative Labs), 0x4058, 0xfd410000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9131, 0xfd500000
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0xfd530000
USB Device: Kensington USB/PS2 Trackball, 0x047d (Kensington), 0x1002, 0xfd531000
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0xfd533000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9223, 0xfd520000
USB Device: Back-UPS RS 1500 FW:8.g9 .D USB FW:g9, 0x051d (American Power Conversion), 0x0002, 0x3d100000
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: unknown_device, Unknown
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6. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 9, 2010 5:13 PM (in response to adobevince)

You might try cleaning up (deleting) any old Extension Manager preference and application support files. Sadly, I've heard of outdated files of that sort causing crashes in newer versions of the Extension Manager. I'll take a look at the crash log in the meantime.
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7. Re: Another user can't launch Extension Manager

chengyon Sep 9, 2010 11:01 PM (in response to unique_screenname_here)

I think unique_screenname_here's advice makes sense.

To delete the application support files for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Application Support/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

To delete the preference file for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Preferences/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

Then please try to launch Extension Manager CS5 again by double clicking the Adobe Extension Manager CS5.app.
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8. Re: Another user can't launch Extension Manager

adobevince Sep 10, 2010 12:13 PM (in response to chengyon)

Thanks for the suggestion that there's something wrong with the preferences, but it wasn't what you imagined. Instead the permissions were fouled up. The first hint was that there was nothing inside ~//Library/Application Support/Adobe/Extension Manager CS5. Here's what the permissions looked like:
drwxrwxr-x 4 root staff 136 Sep 10 06:32 Extension Manager CS5.

It was owned by root! when I did a chown to myself as owner the app launched just fine. As did Pixel Bender, which was my original objective.

Thanks, you guys, it's now a "Correct" answer.

Best, Vince
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9. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 10, 2010 12:31 PM (in response to adobevince)

Permissions were next on my list of suggestions (they tend to be an even bigger crapshoot than preference and support file problems). I'm glad to hear the problem was resolved. I think this will help a number of other users as well. Happy filtering!
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10. Re: Another user can't launch Extension Manager

rmherzog Sep 10, 2010 1:02 PM (in response to adobevince)

Can you please tell me where to find the permissions for Extension Manager and what to change them to. I have the folder ( inside ~//Library/Application Support/Adobe/Extension Manager CS5) with nothing inside of it.

Thanks

rich@herzogimages.com
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11. Re: Another user can't launch Extension Manager

adobevince Sep 10, 2010 1:31 PM (in response to unique_screenname_here)

f you have a Mac you can do a Cmd-I, get info, and at the bottom of the info window you will probably see only two entities in permissions, staff and everyone. Click on the lock, and give your password. Then click on the + and navigate to yourself and add. Then make sure your Privilege is Read & Write. If not click the triangles until you see Read & Write beside your name. that should work.

The other way to do it is through a Terminal window if you're familiar with unix-type commands. I'm totally unfamiliar with Windows. If you're are working from a Windows machine perhaps someone else can give you instructions.

Best, adobevince.
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12. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 10, 2010 3:31 PM (in response to rmherzog)

The problems experienced by adobevince had more to do with file ownership than permissions, although they are closely related. According to adobevince, the Extension Manager CS5 application support directory was owned by root. This likely meant that the Extension Manager application could not write into this directory. You can determine the permissions and ownership of the directory using the following command in the Terminal:

ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

You can change the owner of this directory using the following command in the Terminal:

sudo chown rmherzog ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

Note: Replace "rmherzog" with your actual username in the commands above.
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13. Re: Another user can't launch Extension Manager

rmherzog Sep 10, 2010 5:16 PM (in response to unique_screenname_here)

This is what I'm getting from the terminal:

Last login: Fri Sep 10 17:04:15 on console
batman-6:~ batman$ ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
total 8
d------r-x+ 5 root     170 Sep 10 16:40 ./
drwxrwxrwx 33 batman 1122 Sep 10 17:08 ../
-------r--   1 batman     0 Sep 10 16:30 .DS_Store
d------r-x   2 batman    68 Sep 10 16:40 Configuration/
-rw-r--r--@ 1 batman   115 Sep 10 16:40 XManDerive.xml
batman-6:~ batman$

batman is the "user name" on this mac

When I launch extension manager, it doesn't quit anymore, but it just hangs, doesn't do anything, and on the toolbar, beside the apple is extension manager, nothing else.

I downloaded the latest extension manager and installed it, also downloaded the latest pixel bender for 32bit. Either way, extension manager hangs up, even without trying to install pixel bender. When I select about extension manager, nothing happens.
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14. Re: Another user can't launch Extension Manager

adobevince Sep 10, 2010 5:32 PM (in response to chengyon)

It's listing what's inside the EM. You need to add a d to the ls command so it lists the EM CS5 directory and not its contents.

As in ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

Notice the added "d."

Good luck... adobevince

This is what I'm getting from the terminal:

Last login: Fri Sep 10 17:04:15 on console
batman-6:~ batman$ ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
total 8
d
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15. Re: Another user can't launch Extension Manager

rmherzog Sep 10, 2010 5:56 PM (in response to adobevince)

Again, not sure what I'm doing wrong.

Last login: Fri Sep 10 17:50:53 on ttys000
batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
batman-6:~ batman$
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16. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 10, 2010 7:23 PM (in response to adobevince)

Thanks, adobevince. This line, "d------r-x+ 5 root 170 Sep 10 16:40 ./" lists the permissions/owner on the "Extension Manager CS5" directory. That said, the "-d" option is a good suggestion.
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17. Re: Another user can't launch Extension Manager

unique_screenname_here Sep 10, 2010 7:30 PM (in response to rmherzog)

Did you enter your password at the prompt? What does "ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/", as adobevince noted, report?
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18. Re: Another user can't launch Extension Manager

adobevince Sep 11, 2010 9:05 AM (in response to unique_screenname_here)

Yes. Now's the time to do the chown to change ownership to yourself:

Last login: Fri Sep 10 17:50:53 on ttys000
batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
batman-6:~ batman$

To learn about the ls command do a Google search on "man ls." Man as in manual.
Then follow the advice given by chengyon in post #7. i.e. clear out the old stuff in the EM CS5 directory.
Then to be sure the permissions are correct do a
sudo chmod 755 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
That should allow all to read and enter the directory, and only you, the owner, to write into it.
To learn more, google "man chmod," though computing the absolute mode, 755, is a bit of trickery with octal numbers.

To verify that all is OK, again do a
ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
The result should be
drwxrwxr-x 4 batman staff 136 Sep 10 06:32 Extension Manager CS5

Good luck!

adobevince
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19. Re: Another user can't launch Extension Manager

rmherzog Sep 11, 2010 10:24 AM (in response to adobevince)

OK this is what I entered and got back:

Last login: Fri Sep 10 17:54:25 on ttys000
batman-6:~ batman$ batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
-bash: batman-6:~: command not found
batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
d------r-x+ 5 batman 170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//
batman-6:~ batman$ sudo chmod 755 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
drwxr-xr-x+ 5 batman 170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//
batman-6:~ batman$

Am I not entering the code correctly?
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20. Re: Another user can't launch Extension Manager

adobevince Sep 11, 2010 11:09 AM (in response to unique_screenname_here)

Almost perfect. I made an error by not letting "group" write to the directory.

To fix that execute this command

sudo chmod 775 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

Note that the absolute mode has changed from 755 to 775.

Also, did you clear out the ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/ directory? If so, and if your permissions on the file are now
drwxrwxr-x+ 5 batman 170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5/

You should be good to go.

OK this is what I entered and got back:

Last login: Fri Sep 10 17:54:25 on ttys000
batman-6:~ batman$ batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
-bash: batman-6:~: command not found
batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/
d
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21. Re: Another user can't launch Extension Manager

rmherzog Sep 11, 2010 1:37 PM (in response to adobevince)

YEE HA!

Thanks so much for your help. It's now installed and working great, on both Macs!
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