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I changed my Adobe ID because of new E-mail adress. Thereafter actiavting e-reader failed. Returning Adobe id to the old new did not help.
I tried very often. I became extremely anoyed. (This is the most horrible DRM system I came accross. I found I am not allowed to change the ADOBE ID on my PC. Please learn from apple or amazon how to be make customer friendly DRM.)
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Support for ADE is offerred through the web portal - http://www.adobe.com/support/digitaleditions (click on 'Submit a web case'). However if the problem is strictly that your device won't activate, you may have better luck contacting your device manufacturer.
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I do not think it is the device, which is by the way txtr on IPAD. Initially I was able activate the device/app and reading THE epub. However when changed my Adobe ID, because i moving to new Email adress, the device failed to activate. I assume it related with the lisence server. I read on various forms more people have issues with this. I use 3 devices for, this Adobe id. Which should be allowed. On the support page I do not see how contact support to check/reset the license server for netherlands. So what to do. Is there a support Email adress?
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So txtr on the iPad refuses to activate when you enter in your new AdobeID? What is the exact and complete error message?
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After entering adobe id and password txtr lists "activating your Adobe id for this device. After a few seconds I get a message box says "activation failed". No other information.