1 2 Previous Next 73 Replies Latest reply: Aug 8, 2014 10:38 AM by leebergtally Go to original post RSS
      • 40. Re: After Effects CS5 hangs on startup
        JanOlMajti

        Hello

         

        I have the similar problem.

         

        My AE CS5 on windows 7 64bit doesn't recognise any installed codec (ec. divx, xvid,...none). I don't know what to do. Any suggestin please?

         

        When i go to Render queue -> Output module - lossless -> Format options -> Video codec  it shows only basic codec not xvid,divx... I have installed divx codec and register it and still nothing.

        • 41. Re: After Effects CS5 hangs on startup
          lmenningen Community Member

          Make sure you understand exactly what you are dealing with. I, too, had questions about this topic and when trying to learn answers I got very confused over how people refer to divx etc., seems to be as families of codec's and not a specific codec, and there are variations.

           

          So when you say "it shows only basic codec not xvid, divx" perhaps AE5 may actually be correct. Since I don't actually know how all this works, I'm only suggesting you satisfy yourself about the terminology and names used.

           

          Sorry, not much help, only hope there is some use in pointing this out.

           

          Lee

          • 42. Re: After Effects CS5 hangs on startup
            joelgoku

            Hi.... i been tring to put my cs5 ae into work but nothing i find works... i have delete divx, qt x, little snitch and noting. He sometimes opens some time not. I delete the preference once o twice to make it works and sometimes that works sometimes not. I have a osx 10.6.4, AE 10.0.1, and this is the error that came. Hope can help...

             

            Process:         After Effects [1097]

            Path:            /Applications/Adobe After Effects CS5/Adobe After Effects CS5.app/Contents/MacOS/After Effects

            Identifier:      com.adobe.AfterEffects

            Version:         10.0.1 (10.0)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [84]

             

            Date/Time:       2010-09-12 22:28:56.660 -0400

            OS Version:      Mac OS X 10.6.4 (10F569)

            Report Version:  6

             

            Interval Since Last Report:          241624 sec

            Crashes Since Last Report:           95

            Per-App Interval Since Last Report:  80429 sec

            Per-App Crashes Since Last Report:   73

            Anonymous UUID:                      A34C6094-1494-4480-8F19-7F790509BF9F

             

            Exception Type:  EXC_CRASH (SIGABRT)

            Exception Codes: 0x0000000000000000, 0x0000000000000000

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

            Application Specific Information:

            *** error for object 0x1244a5a90: incorrect checksum for freed object - object was probably modified after being freed.

             

             

            Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

            0   libSystem.B.dylib             0x00007fff8025d3d6 __kill + 10

            1   libSystem.B.dylib             0x00007fff802fd972 abort + 83

            2   libSystem.B.dylib             0x00007fff802ec625 szone_error + 519

            3   libSystem.B.dylib             0x00007fff80215fa2 szone_free_definite_size + 1641

            4   ...ple.CoreServices.CarbonCore 0x00007fff873e1137 CSMemDisposePtr + 23

            5   ...ple.CoreServices.CarbonCore 0x00007fff873e1109 CSMemDisposeHandle + 80

            6   ...ple.CoreServices.CarbonCore 0x00007fff873e3ce7 DisposeHandle + 9

            7   U.dylib                       0x0000000102a87bb9 U_DetachResource + 153

            8   PLUG.dylib                    0x00000001020a73b3 PLUG_SendSPMessage + 499

            9   PLUG.dylib                    0x00000001020a5c35 PLUG_GetRoutineInfo + 213

            10  PIN.dylib                     0x0000000101e8e4be PIN_SwapPiPLProperty(PIProperty*) + 2286

            11  PLUG.dylib                    0x00000001020a867f PLUG_SendSPMessage + 5311

            12  PLUG.dylib                    0x00000001020a8ccc PLUG_SendSPMessage + 6924

            13  PLUG.dylib                    0x00000001020a961a PLUG_SendSPMessage + 9306

            14  PLUG.dylib                    0x00000001020a8c37 PLUG_SendSPMessage + 6775

            15  PLUG.dylib                    0x00000001020a961a PLUG_SendSPMessage + 9306

            16  PLUG.dylib                    0x00000001020a67fd PLUG_Search + 621

            17  ...e.AfterEffectsLib.framework 0x000000010062894e CEggApp::Unbirth() + 3886

            18  ...e.AfterEffectsLib.framework 0x0000000100640a06 CEggApp::IEggApp(bool, bool, boost::function0<void>) + 6998

            19  ...e.AfterEffectsLib.framework 0x0000000100644b8d CEggApp::CEggApp(bool, bool, boost::function0<void>, int) + 1277

            20  ...e.AfterEffectsLib.framework 0x00000001006617db SetAPETerminateFunc(boost::function<void ()()> const&) + 1243

            21  ...e.AfterEffectsLib.framework 0x0000000100661ee4 EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 84

            22  com.adobe.AfterEffects        0x00000001000043b8 main + 1144

            23  com.adobe.AfterEffects        0x0000000100003895 _start + 227

            24  com.adobe.AfterEffects        0x00000001000037b1 start + 33

            • 43. Re: After Effects CS5 hangs on startup
              lmenningen Community Member

              Sorry - I don't work with MAC's, but your crash report may be telling you something important. It states: "incorrect checksum for freed object...". An 'object" is merely a defined piece of memory that is allocated to an application under particular rules. When the application is done it "frees" the memory back to the OS for reuse, and cannot touch it again. Note the error text goes on to speculate: "object was probably modified after being freed."

               

              Those numbered lines are sample points, or "events", within the software going backward in time, which gives you a picture of what it was doing. You will not be able to decipher them because the names used are software source code, something which you don't have in front of you. But sometimes the names offer subtle clues. Dylib are "dynamic libraries" - code units that are called by the application. You can't assume that line 0 CAUSED the problem, only that it was what was active at the time the problem finally caused the crash. (What is Line 10?)

               

              You might have to believe that either the application (likely one of the plug-ins) tried to write into that object AFTER it had released it, or that there is a memory hardware error causing the memory of that object to change giving the checksum error.

               

              You can't debug the software but you can at least run a memory diagnostic to eliminate that as being the problem.

               

              Sorry, not much help.

               

              Lee

              • 44. Re: After Effects CS5 hangs on startup
                joelgoku Community Member

                Hi thanks there... i check the memorys and everythinks ok... The programs crash looking in the file format, but where in hell are they?? try to find it to chech whats in there but only find that photoshop its the one why a folder called like that...

                • 45. Re: After Effects CS5 hangs on startup
                  lmenningen Community Member

                  Are you using any plug-ins for After Effects? Again, I don't use Mac's but even for PC's they say some plug-ins (that worked with AE versions prior to CS5) need to be updated in order to work with AE CS5. (Just a guess but I thought to mention it anyway.) Also, is your Photoshop version CS5?

                   

                  Since your memory is OK, I suggest you study all your related products and versions to see whether there is a compatibility problem with any of them. Sorry, I'm just guessing, but your crashes are too often; there must be a clear and solid answer that will help you.

                   

                  Try going to Adobe's AE forum at this link: http://forums.adobe.com/community/aftereffects_general_discussion. You will find very good help there. If you need to post and don't have an account, create one, they are free.

                   

                  Lee

                  • 46. Re: After Effects CS5 hangs on startup
                    lmenningen Community Member

                    Sorry, forget the link, I see that is where you are already. But hopefully a mac user will chime in!

                    • 47. Re: After Effects CS5 hangs on startup
                      joelgoku Community Member

                      Thanks.... answering, i verify all my plugins and all are cs5 compatible (i'm using cs5)... also delete all the plugins and still give me the same error... If any of the adobe staff would help me understand the problem

                      • 48. Re: After Effects CS5 hangs on startup
                        lindqv

                        Hello

                        I´ve had the same problem on 64 bit Win7. AE CS5 freezes at startup, splash dialog says "Initializing Mediacore" and nothing happens.

                         

                        I emptied the mediacore-folder (Program/Adobe/Adobe After Effects CS5/Support Files/(Media Core plug-ins)/Common) and copy/pasted all of the files to a folder on my desktop. After that I was able to start After Effect. Then I copy/pasted the files back in the Media Core Folder, one by one, and started After Effects each time. When the file "ImporterRED" was added back in the Media Core Folder, After Effects didn´t start and the splash dialog once again froze at "Initializing Mediacore". I removed the "ImporterRED" and After Effects started.

                         

                        My only dilemma right now is that Adobe Premiere won´t start. Just as before I removed the ImporterRED-file, Premiere freezes at startup, a splash dialog says "Loading ImporterRED.prm" and nothing happens. But I guess that´s another problem...

                        • 49. Re: After Effects CS5 hangs on startup
                          fredb445

                          Hello,

                          I've the same pb on win7 64bit, a freeze on the splash screen at the importerRED.prm for premiere and media encoder.

                          But not freeze for AE.

                           

                          If you have an idea.

                          thx

                          • 50. Re: After Effects CS5 hangs on startup
                            lindqv Community Member

                            Sorry mate, I have absolutely no clue..

                            • 51. Re: After Effects CS5 hangs on startup
                              seandaily

                              I ran into this problem on a Mac Snow Leopard system and it was the Quicktime component \Library\Quicktime\AviImporter-r7 (Intel).component that was the culprit. Removing it solved the issue.

                              • 52. Re: After Effects CS5 hangs on startup
                                seandaily Community Member

                                sorry i don't remember what thing i added that installed that..wish i could be of more help

                                • 53. Re: After Effects CS5 hangs on startup
                                  seth monger Community Member

                                  Understood.  Do you think this was something you likely installed fairly recently? (If it was months ago a newer version of the component may have fixed the problem by now and then I wouldn't be able to repeat it).   

                                   

                                  If you still have the problematic component somewhere we could get info on it and see what version it was.

                                   

                                  Thanks,

                                  Seth

                                  • 54. Re: After Effects CS5 hangs on startup
                                    seandaily Community Member

                                    I tried to email you the file but it bounced. Send me an email and I'll shoot it to you. Mine's mantis108@gmail.com

                                    • 55. Re: After Effects CS5 hangs on startup
                                      seth monger Community Member

                                      That would be great, thanks.  I'm at smonger-at- adobe -dot- com.  You may have to compress/zip it to keep the spam filter happy.

                                       

                                      Thanks!

                                      Seth

                                      • 56. Re: After Effects CS5 hangs on startup
                                        joelgoku Community Member

                                        Well... I did the new user again and its work. Thank to all

                                         

                                        Sent from my iPhone

                                        • 57. Re: After Effects CS5 hangs on startup
                                          BridgeHands Community Member

                                          Hi all,

                                           

                                          My solution was attributable to my firewall (Microsoft Defender) blocking TCP connections to QuckTime - in my case I first noticed this when opening Encore.  Here's the steps that resolved my problems on CS5, Windows 7, 64 bit:

                                           

                                          Control Panel
                                          Windows Firewall
                                          Advanced Settings
                                          Outbound Rules
                                          New Rule...
                                          Program/Next
                                          This program path:  (use Windows Explorer to search)
                                          c:\Program Files (x86)\Adobe\Adobe Bridge CS5\msvcr71.dll
                                          Allow the connection
                                          (Leave checks Domain, Private, Public)/Next
                                          Name Description: (whatever you like - will display at top of Windows Firewall Advanced Security Outbound Rules)
                                          Thanks for the tip, Sethmonger!
                                          Good luck,  Michael
                                          • 58. Re: After Effects CS5 hangs on startup
                                            SenorCocos

                                            I've tried everything, adding all pf the suggestions to my firewall list, searched for any faulty quicktime files but AfterFX AND Premiere won't work

                                            AfterFX because of the mediacore, Premiere Pro because of ImporterRed. Even when I disable my firewall. (I still have Microsoft Security Essentials running, does anyone have any experience with this?)

                                             

                                            Is there a proper sollution for this problem because this is really unacceptable.

                                            I'm on a win 7, 64 bit machine.

                                             

                                            thx

                                            • 59. Re: After Effects CS5 hangs on startup
                                              .love^

                                              Hey SenorCocos.

                                               

                                              Just like you, I had myself a dysfunctional AE & PR on Win 7, 64-bit, stuck at MediaCore, etc. Either I could manage to get PR running with AE down, or, AE running with PR down. After days of thread busting, trial and error, I finaly killed the dynamiclinkmanager.exe by renaming the file:

                                               

                                              C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS5.5\dynamiclinkmanager.exe

                                               

                                              Oh, and I have also disabled these:

                                               

                                              Adobe Premiere Pro CS5.5\Plug-ins\Common\ImporterQuickTime.prm

                                              Adobe Premiere Pro CS5.5\Plug-ins\Common\ExporterQuickTimeHost.prm

                                              Adobe Media Encoder CS5.5\Plug-ins\Common\ImporterQuickTime.prm

                                              Adobe Media Encoder CS5.5\Plug-ins\Common\ExporterQuickTimeHost.prm

                                               

                                              Now both AE & PR actually start up without the need to phrack up any firewall settings at all. I guess it has not been the best and the brightest at work when it comes to this 'feature'.

                                              • 60. Re: After Effects CS5 hangs on startup
                                                venxyyy

                                                for all the mac users, there is firewall on mac, you should just go there and allow th e incoming connections to AE. That's all ... you restart and AE is loading perfectly . (system preferences- security - firewall- advanced ..)

                                                • 61. Re: After Effects CS5 hangs on startup
                                                  Tahl Community Member

                                                  None of these suggestions were working for me (Mac OS). I finally noticed in the Activity Monitor, that I had two versions of the Adobe QT32 Server running. I quit one of the processes and now After Effects launches normally.

                                                  • 62. Re: After Effects CS5 hangs on startup
                                                    Peter J Kovacs Community Member

                                                    Mine froze at mediacore as well and I traced the problem to my windows temporary file location. So I went to CONTROL PANEL -> SYSTEM -> ADVANCED SYSTEM SETTINGS -> ENVIRONMENT VARIABLES and then set both TEMP and TMP to C:\Users\Peter\AppData\Local\Temp

                                                     

                                                    It will be different depending on yoru username.

                                                     

                                                    I believe the problem may have been that the After Effects disk cache location was the same as the windows temp location... maybe a conflict or something.

                                                     

                                                    -Pete

                                                    • 63. Re: After Effects CS5 hangs on startup
                                                      nayleedits

                                                      I am trying to run Adobe After Effects cs6 on windows x64 bit , but it still hangs at "Initializing MediaCore." This is a huge problem in my schedule and I need a quick solution.

                                                      I have tried so far:

                                                      - Removing all third-party plug-ins

                                                      - (I would have tried this but for some reason I do not have the "QT32 Server" file in my task manager.) Attempted to delete QT32 Server

                                                      - Closing program completely, restarting computer

                                                      - Giving the program almost 3 hours to load

                                                      None of these "solutions" had any effects as I was still hung out on the Initializing MediaCore Screen

                                                      Please help!

                                                       

                                                      Also, whenever I click on the loading image for AE, it says the program is "Not Responding."

                                                      Could this at all help?

                                                      • 64. Re: After Effects CS5 hangs on startup
                                                        Todd_Kopriva Adobe Employee

                                                        Be sure to read this and work through the troubleshooting steps there:

                                                        http://helpx.adobe.com/x-productkb/multi/startup-screen-hangs-premiere-after.html

                                                        • 65. Re: After Effects CS5 hangs on startup
                                                          spin22 Community Member

                                                          MacPro 3,1

                                                          OSX 10.6.8

                                                          AE CS6

                                                          QT 7.7

                                                           

                                                          Same here, except on Mac. Restart after a complete freeze, then upon startup AE hangs on the "Mediacore" status message.

                                                           

                                                          I've tried the following (one at a time):

                                                          • Reparing permissions on the main drive.
                                                          • Starting up AE as the only application running after a restart.
                                                          • Trashing preferences.
                                                          • Turning Mac firewall off completely.
                                                          • Making excemptions for AE CS6, dynamiclinkmanager and Adobe QT32 Server in the Little Snitch rules, making an exemption for AE in the Mac firewall setting (was unable to find dynamiclinkmanager and Adobe QT32 Server applications to pinpoint to).
                                                          • Removing all Quicktime components in the Library.

                                                           

                                                          The only thing that gets it going is ending the Adobe QT32 Server task. Not a valid solution because evidently I will want to be able to render using Quicktime!

                                                           

                                                          I have a faint memory of having had this problem with CS5 some 1,5 years ago. - Does anybody know what I did then?

                                                           

                                                          Very frustrating. Especially on tight deadlines!

                                                           

                                                          Fast help very much appreciated!

                                                          • 66. Re: After Effects CS5 hangs on startup
                                                            spin22 Community Member

                                                            I thoght this comprises all troubleshooting solutions... Am I missing something?

                                                            • 67. Re: After Effects CS5 hangs on startup
                                                              Todd_Kopriva Adobe Employee

                                                              > Fast help very much appreciated!

                                                               

                                                              If you need help quickly, you should contact Adobe Technical Support, not use a user-to-user forum where people answer in their free time.

                                                              • 68. Re: After Effects CS5 hangs on startup
                                                                flarmeyblaggens

                                                                Holy cow! After spending hours and hours and hours reading forums and searching online for the answer, I have found the solution (For me, at least)! After removing this plugin and that plugin, and restarting,and uninstalling and reinstalling and going back in time, and being sent to the same useless official Adobe solution...

                                                                 

                                                                Library > Preferences > Adobe

                                                                 

                                                                Just remove the whole Adobe folder. Your AE will no longer hang, you'll be able to use quicktime again, and every keystroke or mouse click within AE will no longer be a 5-10 second delay.

                                                                 

                                                                What a ridiculously simple fix for an excruciatingly stressful situation.

                                                                 

                                                                Holy cow I'm exhausted.

                                                                • 69. Re: After Effects CS5 hangs on startup
                                                                  kage36

                                                                  This is happening for me as well (stuck on initialising media core) and every fix has been tried. The computer is a mac and the firewall isn't and has never been turned on, removing the preferences folder does nothing, uninstalling Quicktime and the 3rd party codec do nothing. All disk permissions are correct and a repair has been run on permissions. I've trashed the permissions, Quicktime preferences and Adobe preferences as well.

                                                                   

                                                                  I am at my wits end and the user desperately needs After Effects as he is a designer. I can't believe Adobe still doesn't have a fix for this issue and keeps pointing people to the 'fix' that doesn't work or doesn't apply to them. I need a resolution ASAP.

                                                                  • 70. Re: After Effects CS5 hangs on startup
                                                                    kage36 Community Member

                                                                    A Mac's firewall is turned off as a default and most people don't turn it on.

                                                                    • 71. Re: After Effects CS5 hangs on startup
                                                                      Rick Gerard MVP

                                                                      I have CS5 through CS14 running on Macs with no problems. What is your exact OS version and version of AE? Did you change the preferences permissions to read write all? You have not given us much to go on. BTW, CS5 is not compatible with Mavericks.

                                                                      System requirements | After Effects

                                                                      • 72. Re: After Effects CS5 hangs on startup
                                                                        kage36 Community Member

                                                                        Did you even read both of my posts. I put all the information up in the below post:

                                                                         

                                                                        This is happening for me as well (stuck on initialising media core) and every fix has been tried. The computer is a mac and the firewall isn't and has never been turned on, removing the preferences folder does nothing, uninstalling Quicktime and the 3rd party codec do nothing. All disk permissions are correct and a repair has been run on permissions. I've trashed the permissions, Quicktime preferences and Adobe preferences as well.

                                                                         

                                                                        I am at my wits end and the user desperately needs After Effects as he is a designer. I can't believe Adobe still doesn't have a fix for this issue and keeps pointing people to the 'fix' that doesn't work or doesn't apply to them. I need a resolution ASAP.

                                                                         

                                                                        As for CS5 not being compatible with Mavericks, well I have it running fine on other Mac's in the office.

                                                                        • 73. Re: After Effects CS5 hangs on startup
                                                                          leebergtally

                                                                          Removing the Adobe folder in Preferences worked for me.  AE was hanging on "Cleaning Up CEP Manager" 

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