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Please see the other thread.
http://forums.adobe.com/message/1046329#1046329
Adobe has posted instructions and I will be uploading a file to my site over the weekend.
Message was edited by Peter Grainge 4th May 2010 to correct the link and add that the missing file can be found at Item 1 on http://www.grainge.org/pages/authoring/rh8/using_rh8.htm
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Hi. I posted the questi
on about a blank window displaying along with the browser window. I appreciate all the helpful suggestions extended in trying to solve this issue, but my problem still exists. Has anyone encountered this problem with RoboHelp 8x and if so, is there a solution to this?
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Kathleen
Are you saying you have left this for a year without resolving it? Problem now is the link to the topic with a solution is pointing to the old forums so I cannot read what was said there. I've tried searching but the forums are so slow today that I cannot track that post. I need to do that to see why my site doesn't seem to have the promised fix. Maybe Adobe created a Technote instead.
Do you have a working link to the other topic?
See www.grainge.org for RoboHelp and Authoring tips
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Hi.
My company had purchased RoboHelp 8 about a year ago and had encountered
this problem but I seem to have drawn a blank on every attempt I have made
to solve it. Someone finally concluded that it was a bug in RH8. This bug
was said to have been fixed in an update, but as far as I can see, it still
exists. I have included some screenshots in the attached Word document that
explains the same problem. I do hope you can help me with it.
Thanks.
Kathleen
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Kathleen,
Just a shot in the dark.
If you are using IE as your browser, see if a browser add-on is causing this (phishing addons etc)
Go to IE> Tools> Manage add-ons. Disable all add-ons then re-enable them
one at a time until the troublesome add-on shows itself. Leave that one
disabled or uninstall it or see if there's an updated version which won't
cause problems.
Regards,
Brian
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No document was attached and few people will open a Word document from a website.
Use the camera icon to insert images.
I think your best chance is to locate the other post.
See www.grainge.org for RoboHelp and Authoring tips
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This is exactly what's happening to my Help system. I reported it on 4/29 in the WebHelp forum ("CSH WebHelp opening 2 windows on launch, not 1") but got no reply. I've tried searching the forum to find the mentioned posts and I've tried looking at Peter's site - both with no results. Is a solution to the two-window on launch issue posted anywhere? Any help would be greatly appreciated. Meanwhile, I'm going to report it as a bug.
Kim
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There have been a number of threads on this problem, some for RH7 and some for RH8. For RH8 a solution was posted in one of those threads but the link to it in this thread was broken. I have traced that thread and amended the link above. The linked thread indicates that some code is attached but it is not! Can this problem take any more twists and turns? However, it also refers to a download being available on my site. I believe that is the file in Item 1 under http://www.grainge.org/pages/authoring/rh8/using_rh8.htm There you will find this problem can take another twist as I have indicated the fix was built into the 801 patch! I am trying to get that verified by an Adobe contact.
RoboHelp 7 users with this problem should follow http://forums.adobe.com/message/2583529#2583529 where the current status is that the problem is with engineering.
See www.grainge.org for RoboHelp and Authoring tips
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Is this still a problem needing a fix or has it gone away?
See www.grainge.org for RoboHelp and Authoring tips
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I applied the fix per your website, but nothing has changed. I still see the extra window every time Help is accessed. I did report a bug, so I'm hoping to see a fix one of these days.
Kim
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*Please note that what Derek posted below is a proposed solution to the issue.
I think I am using RH8 from before the 8.0.1 patch, but the 8.0.1 patch is incomplete. I ended up removing all these lines from whcsh_home.htm, and passing the option string to the last call to window.open. This works with IE6, IE7, & IE8:
if(gbIE5)
{
// var curWnd = null;
// curWnd = window.open("about:blank",sNewName,strOpt);
// if(curWnd)
// {
// curWnd.document.location.href = "about:blank";
// }
goNewWnd=window.open(sURL,sNewName,strOpt);
}
Derek
Message was edited by: Captiv8r - Added a clarification note to the post.
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Welcome to our community, Derek
Please take a moment and read through the "Before you post" topic. I see you posted the same question three different times. Twice in another thread and once in this one. I've removed two of those leaving behind this one.
You may read the Before you post by clicking here.
Best of luck to you in finding a solution to the issue.
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! |
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Hi Rick,
That isn't much of a welcome. I had posted a solution, not a question, which is why I thought it might be worthwhile to add it to all three threads where I found incomplete solutions to the problem or only questions. If you could go back and add at least a link to this thread from the threads where I posted the solution you deleted, you might help others with this same problem. There appear to be quite a few. I already spent some of my valuable time notating those threads and I don't have time to do it again.
Thanks!
Derek
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Sorry about that Derek
I guess I misread your posts. I didn't realize what you posted was a possible solution to the issue being discussed. Mea culpa for not digesting it fully!
Please understand that we see all manner of folks that just arrive here in the forums and blindly begin asking for help in thread after thread after thread. Yours appeared to be one of those because your post count indicated you were new.
Additionally, you didn't exactly make it clear that this is code that you found to be effective at solving the issue. We also see folks posting code that doesn't work and they want us to look it over and tell them why. Had you been more specific in claiming the changes you posted seem to correct the behavior, I'd probably have left the posts alone.
Well, I still would have deleted one of them as there were two posts saying the same thing in the same thread. I'll be happy to post a link in the other thread that points to the one where your code is.
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! |
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Thanks for partially restoring things, Rick,
The double-post happened when I clicked "edit" on two of my first posts since by the third I realized I'd left out the name of the file I'd edited. When I added the file name and clicked "save", a second reply was added with the "new" content. It appears to be a problem with the forum application. I looked for a way to delete the less informative posts, but I couldn't find one.
If you could find the third thread and restore the more informative post there or link here again, I would appreciate it. I didn't save the link as I trusted the forum to email me updates.
Thanks again,
Derek
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Hi Derek
Hmmm, as far as I know there were only two threads affected. I did see two different replies from you in the same thread as if you were replying to two different individuals that participated in the thread.
Any time a thread is replied to, you get subscribed to the thread automagickally (unless you have configured this otherwise in your forum profile - most folks don't bother with that) so perhaps you found two entry points to the same thread and thought you were replying to three different threads when it was actually two?
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! |
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Hi Rick,
Hrm. Maybe. I'll watch for that next time.
Thanks,
Derek
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Derek, can you clarify why: "I think I am using RH8 from before the 8.0.1 patch, but the 8.0.1 patch is incomplete."?
Seems like trouble, but you might have a really, really good reason...I guess.
Good luck,
Leon