Can you provide the error message that you are getting? Are you able to log in using a windows machine?
On windows it is a no go for me as well.
The error message is the same as the original post "failed to get user preferences"
Still having issues with this. Error is the same...it says "getting user preferences" then "ERROR Failed to get User Preferences" and has me log out. This is becomming increasingly frustrating and I have not seen any assistance from the Story Team. Is there another way to get support on the CS LIVE services?
So sorry for the inconvenience - we will have someone get back to you within the next couple of hours.
We need your help in isolating this issue. Could you please install Firebug addon for Firefox browser? You can install it from following link:
After installing this, you need to go to following options in Firefox:
1. Launch Firebug
Tools> Firebug> Open Firebug or press F12
2. Go to "Net" tab in Firebug and enable it
Now you'll see all network traffic
3. You'll see "getUserPref.PHP" (please see snapshot)
4. Click on this
5. Click on Response tab
Now copy this content and then send it to following email id:
neeraj at adobe dot com
This will help us in isolating the problem.
Please let us know if you find these steps problematic. In that case we can try to do troubleshooting using Adobe Connect.