NVIDIA routinely provided a driver update each month. But the current version (258.96 WHQL) was released in July. If you are getting an older version via Device Manager you should use the web download at http://www.nvidia.com/Download/index.aspx?lang=en-us.

Also available is v260.63 Beta from http://www.nvidia.com/Download/Find.aspx?lang=en-us which might be worth trying.

For best results uninstall the current driver first.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

Hi Romano,

Please try again (i.e. just re-launch app) after deleting “\\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\9.0\BadDrivers.txt” file.

If you face the same problem again then please send us the complete driver details shown in the message box.

Cheers,

Vijay

Thanks, Vijay. That fixed the display problem on my machine, too.

Bought Premiere Elements 9 and experienced the same problem.  Went to the NVIDIA web site suggested above, ensured I identified the correct driver (NVIDIA GeForece G105M) and downloaded the latest driver (Rlease 256 dated July 2010).  After installation, my vidio problems were solved.  Seams to be working fine!!!

Thanks for the fantastic advice from Nealeh!

I really like seeing all these positive results. A video driver update can work wonders.

Good luck to all,

Hunt

Maybe a return visit will shed light on the BadDrivers.txt file.

Hunt

If GPU card is available on a system, PRE9 uses that card for faster and smoother playback. If the driver version installed on the mechine is not compatible with PRE9,  that driver version is stored in BadDrivers.txt file and then PRE9 runs in pure software mode to avoid any further crashes/problems due to that bad driver. It generally happens when driver promises to support some GPU capabilities but actually doesn't support those capabilities at all...

In this scenario, PRE9 shows a warning message to users that driver installed on the machine is not compatible and user should update display driver.  Generally updating to latest display driver should solve this problem: if latest driver is compatibe with PRE9, PRE9 will run in normal mode with faster and smoother playback. (As in case of Hunt & jjjbbbqqq)

Sometimes, as in case of Ron, even the latest driver shows *inconsistent* incomaptibility with PRE9. And in this case deleting "BadDrivers.txt" file should work.

If an user is observing consistent incompatibility (even after deleting "BadDrivers.txt" file the same message pops up again) with the latest driver then that driver is really a bad driver for PRE9 and with that driver PRE9 will always run in pure software mode. There is a very little probability of this kind of card and driver.

So in summary,

if user is getting warning message : "We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver "

1. User should try to get the latest driver for the card available on those systems,

2. If user is getting same message again even after updating the driver, try to re-launch app after deleting BadDrivers.txt file,

3. If even deleting “BadDrivers.txt” is not working and they are again getting same message, then that driver is really a bad driver for PRE9. PRE9 will run in pure software mode in that case.

Help! I have the same problem on a Sony laptop running

Windows 7 Ultimate. I updated to the latest video drivers--no success.

I tried to delete the Bad Driver text file but cannot find it. Where would it be on my machine?

Thank you very much.

Alan Silberlight

Thank you for responding. I opened APE-9 once again, creating a new project

. I looked for the Bad Driver file but could not find it.

By the way, I also installed the trial version in a Dell desktop running Windows 7 Ultimate 64 bit and have not experienced the problem.

Also, I did a search for the Bad Driver file but it turned up nothing.

Alan Silberlight

did you upgrad the display driver?  That is what worked for me (HP Pavilion

runnings Windows 7).

Go to this path for Adobe forum that solves the video problem:

http://forums.adobe.com/thread/732067?tstart=0

I went to NVIDIA page to download the latest verson of display driver: 

http://www.nvidia.com/Download/Scan.aspx?lang=en-us

Maybe that will work for you.

Thank you for responding. I did upgrade the video driver...same result. Also, NVidia's page mentions that the available driver is not for Sony Vaio laptops. I upgraded by going to Sony's page.

Still cannot find the Bad Driver text file.....

Alan Silberlight

Alan,

Paths for BadDrivers.txt:

Win7: <rootdrive>\ProgramData\Adobe\PremiereElements\9.0\

Win XP: <rootdrive>\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\9.0\

Also look at my comment on http://forums.adobe.com/thread/728439 for similar issue.

My thanks to both Daksha 123 and A.T. Romano. I was able to delete the Bad Driver file. However, I still get the bad driver message. Hopefully, Adobe will issue some sort of patch. Luckily, I have another computer with which to work. Others might have to rely on just one, finding that the program is not displaying video.

Alan Silberlight

Alan,

What is the text of display warning message? (cardname and driver version)

Can you also share the content of BadDrivers.txt file?

Thanks,

Vijay

To Vijay and A.T. Romano:

I am happy to help out any way I can. First, I do plan on installing PE9.0 on 2 other computers, both running Windows XP. Currently, both of these computers (Dell desktop and laptop) have PE2.0 running, with no problems. I will try to do these installations later on today.

The 2 new computers have Windows 7 Ultimate 64 bit. While I have installed PE2.0 on these computers, the program runs slowly. I assume PE2.0 and Windows 7 are not compatible. As I mentioned before, PE 9.0 runs fine on the Dell desktop. It does not play videos on the Sony laptop.

The contents of the text file are..

##FALSE#0#0#0

The error message when the program is launched is..

Display driver details :NVIDIA Corporation – GeForce GT 330M/PCI/SSE2 3.0 NVIDIA 188.67

I do hope this help. I can only guess that the problem is wide spread.

Thank you again.

Alan Silberlight

Update--I installed PE9 on 2 machines, a 7 year old Dell desktop and a 5 year old Dell laptop. Both computers are running XP. The program does work but the videos do not play smoothly---probably because PE9 needs newer, stronger computers. I did see an error message on the desktop that said that the video display (or driver?) was a generic Microsoft one. That occurred the first time I launched the program but not the second time.

Alan,

What are the full specs. of your two machines, especially the CPU and the video card, make/model, plus the driver date/number?

What are the full specs. of your source footage? The great, free utility, G-SPOT, will give those to you, and if you post a screen-cap from that program w/ one of your files, we can help you.

Good luck,

Hunt

Hi Alan, ATR

The two warning messages are totally different:

1. Detected Generic Microsoft's display driver : This warning message is shown to the user when Microsoft's generic display driver is found on the user's machine. This warns user to update the display driver (if available) for better performance of PRE9. Sometimes user might be having integrated graphics chipset or even GPU card but the driver on the system might be Microsoft's generic display driver. SO in these cases, this warning message helps user to exploit available hardware acceleration at the best. If Microsoft's generic display driver is present then this warning message is shown to the user at every 5th launch of app to make him/her aware of driver version.     

2. Detected Incompatible display driver : This warning message is shown when an incompatible display driver is found on the system at every launch of app. The driver information is stored in BadDrivers.txt file and then PRE9 runs in pure software mode (without using any hardware acceleartion to avoid any further crashes due to that incompatible driver). User is advised to update the driver (if available) for better performance of PRE9. This has already been discussed in details in previous posts...

-Vijay

nvidia have just released, in the last few days, 260.89 WHQL driver. Interestingly this version does an in place install and didn't need to restart the PC (although I did anyway).

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

Thank you, Bill, ATR, Vijay and Neale for your input and responses. I do appreciate it. I’ll try to answer as many questions as I can.

My original intent was to install PE9.0 on the 2 Windows 7 machines, a Dell desktop and a Sony laptop. PE 2.0 does not seem to work too well with Windows 7. I had not intended to install the program on the XP machines; I did just to test if PE9.0 would work. The XP machines are a Dell desktop (2003) and a Dell laptop (2005).

The specs on the Dell desktop are as follows: XP Home Edition 2002—SP 3 Pentium 4 CPU 3.20 GHz 3.19 GHz   2.00 GB of RAM  128 DDR ATI Radeon 9800 PRO     It is on this computer that I get the error message “Detected Generic Microsoft's display driver.” The latest driver for this card came out on September 22, 2004.

I’m not very concerned with the smoothness issues because PE2.0 works very well on both machines. Again, I installed PE 9.0 only for the purpose of testing

The specs on the Dell laptop are as follows: Windows XP  Media Center Edition Version 2002 SP 3Intel Pentium M Processor 1.73 GHz  1.73 GHz, 2.00 of RAM  ATI Mobility Radeon X300

I did delete the BadDrivers.txt file but it was regenerated. The problem still remains with The Sony Vaio laptop and PE 9.0. To repeat… My first intention was to install PE 9 on the two new machines running Windows 7. Unfortunately, the program does not seem to like the driver on the Sony Vaio laptop. I cannot go to the manufacturer's website for the driver; I must use only the driver on Sony's website.

I assume that the same problem will exist in the purchased copy because it is the same program. In any case, it would be interesting how many people who have Sony Vaio laptops have this program; also, has it reached the ears of Adobe?

Thank you, everyone, again…let’s see what happens.

Sincerely,

Alan Silberlight

I recently installed Premier 9, and the video playback does not work, only the sound works. I have Premier 4, and it works fine. I deleted the Baddrivers.txt file, but that didn't fix the issue. I took the option to update the NVIDIA driver, but I already have the latest. Can someone help me?

After selecting NEW PROJECT, when is shows on top right "Loading PlayerMediaCore.prm"

We have detected an imcompatible display driver. To get a Better and faster playback performance, please update your driver.
Display Driver details:NVIDIA Corporation - GeForce 8600M GS/PCI/SS2 3.0 NVIDIA 187.66

From Windows Device Manager I selected update driver for NVIDIA, and seearch automatically for updated driver software(computer and internet), and it responds "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date. NVIDIA GeForce 8600M GS"

This the NVIDIA Ge Force 8600M GS properties:
Driver Provider: NVIDIA
Driver Date: 10/3/2009
Driver Version: 8.16.11.8766
Digital Signer: Microsoft Windows Hardware Compatibility Publisher

I am using an HP Pavillion laptop, Intel Core(TM)2 Duo CPU T5550 @ 1.83GHz, RAM 4 GB, 64-bit Oprating System, Windows 7

Thanks,

CMPTRMN2

For the nVidia driver, you will want to go to the nVidia Site and plug in your card and OS. There you will find the latest driver. It is likely to be much newer than what you will find, going through Windows. For the 8600M, there is a very New Driver.

Good luck,

Hunt

For the 8600M on W7-64 the only driver nvidia offers is 179.48 Beta 11th February 009. This older than the current HP version CMPTRMN2 has.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

I must be looking in the wrong spot then, as this is what I see:

Are you completing the form to select CMPTRMN2's exact model -  "NVIDIA GeForce 8600M GS"?

which gives:

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

Thankyou for your responses.

Hunt: Yes I went to NVIDIA, and entered all the info, and as Neale(thankyou Neale) says what I got was an older version
  179.48 Beta 11th February 2009, the laptop has the driver from October 2009 187.66.

ATR: Yes, I deleted the BadDrivers.txt file, but I get the same error message, and it creates the BadDrivers.txt file again. I tried 3 times, but didn't fix anything.
      The msg is: "We have detected an imcompatible display driver. To get a Better and faster playback performance, please update your driver.
Display Driver details:NVIDIA Corporation - GeForce 8600M GS/PCI/SS2 3.0 NVID

I bought the Photoshop Elements 9 and Premier Elements 9 together, the Photoshop works great, but Premier doesn't. So I paid for 2 programs, but got only 1 that works. LOL

I am not sure why deleting BadDrivers.txt worked for some, but not for me.

Thanks,

CMPTRMN2

Update: I uninstalled the trial version of the program on the Sony Vaio laptop

and installed the disk version after having received it. Exact same problem. I will contact Adobe support and see if they have a resolution.

One other matter:

On both computers, when I attempt to click on Export, it is grayed out.

Has anyone had a resolution to either of these two issues?

Thank you very much.

Alan Silberlight

Since PRE8 nearly all the export features have been moved to the 'Share' tab. The only export item remaining relates to Titles.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children