Need Internet connection when I have it already

[Noel_Griffiths]

Hi,

When I start up Captivate (v4 Win XP), after a long delay I can get started.

However I just tried to open the more tutorials...as above

and I got the following error message.

I am connected to the internet, so not sure why I am seeing this and not able to view the other tutorials.

Can anyone confirm if this is an Adobe issue or something to do with my company's settings ?

If it is something to do with my PC settings/ company policy it will help me if i can tell them up-front what the possible cause is, as they always tell me there is no problem from our side.

Thanks.

Noel

[sumishra]

Hi Noel,

This is not an Adobe issue.

The “More tutorials” connects to an external link. So the error which you are getting might be due any of the following reasons :

1.       Slow internet connection

2.       Your company's settings might not allow accessing the external links from the application.

The “More tutorials” section links to “http://www.adobe.com/support/captivate/” . You may try accessing the same directly for any help.

Thanks,

Subhransu

[Noel_Griffiths]

Many thanks,

I will take this up with my IT dept.

Noel