I completely agree with you and once again apologize on behalf of our Level 1 support. I will make sure that this feedback reaches to the right set of people.
In future, if you face any issue with any Adobe product, you can mail me directly at email@example.com
Thanks and regards,
Technical Response Team
Adobe Center of Excellence
Thank you very much, I appreciate the help!
Is there any status on this? I haven't heard from anyone since this email.
As we discussed and investigated in the connect session we had, can you please confirm whether all your issues got resolved?
I believe so but I haven't been able to work with it as I am currently travelling. Will verify next week.