RH 6 - Publish error = corruption?

[ELALIB]

I'm getting a strange error when I try to publish a previously published project.

Warning: Failed to publish to "testTNV". reason: Cannot load xml data: MZ¸ ÀÆ„$ ÿÿÿÃU‹ìì( Yt
hˆM GV&#141;MøQ&#141;MìQ‹MüPèçèÿÿ;ƉEôuZ;þt ŠE Oˆ ;Þt ;ßs ‹u Æ $ ÿ  &#129;d&#129; °_utputDebugStringA<ƒ.

There are 2 things that could have happened.  We had a symantec client installed on the machine and perhaps it overwrote something.

Someone has been in IIS and perhaps they changed something.  When I open the project it looks fine.  I get files from source control and I can save to source control.  I can generate but the publish fails with the above error message.

If I copy the generated project over to the server it looks fine in the browser.  So what could it be?  And how can I restore it back so it'll publish from RH?

Please help.

[RoboColum_n_]

Am I right in thinking this is WebHelp Pro or FlashHelp Pro output being published to the RoboHelp Server application? If so, is this only happening on one site or all sites? If someone has changed something in IIS, check to path. This thread may help you - look near the end.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[ELALIB]

Yes it is WebHelp Pro.  The path is fine.

Now I'm thinking it's not IIS because I can see the website just fine.

In fact, I can make changes to the project, generate and then copy manually the project files to the server and the website displays the latest changes.

So the issue is around publishing.  It's having problems in one of the steps that is causing it to fail.

[MergeThis]

Not sure about WebHelp Pro, but our WebHelp output sometimes goes awry; this can usually be cleared up by deleting the entire target folders on both the local machine and the server.

A fresh Generate/Publish then produces the updated help, usually without any recurrence of the problem.

Good luck,

Leon

[ELALIB]

Unfortunately, that did not help.

I even tried to create a new project from scratch and tried publishing to the same location with no luck.  Same error.

Any other ideas?

Any ideas on what xml file RoboHelp cannot read during the publishing process?

At least if I know that I can see if it perhaps doesn't have permissions or it's gone missing or something.

[Captiv8r]

Hi there

This is probably a long shot but may be worth checking nontheless.

Look at the files in the output folder using Windows Explorer. Do you see a file listed that is named "thumbs.db"? If so, try deleting that file. (Note that you may need to coax Windows to show you the file by altering the settings for Windows Explorer.

The thumbs.db file is present when you change the view of the folder to thumbnails. Windows creates the file. And when it's been created, Windows assigns some system attributes to it. I've seen other folks have publishing issues when this file is present.

Cheers... Rick

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[ELALIB]

Thanks for the suggestion.  But unfortunately that did not work.  😞

Any other itdeas?