6 Replies Latest reply on Oct 21, 2010 8:43 AM by John T Smith

    Acrobat 9 Pro and Windows 7

    JacquiL Level 1

      I recently purchased a new laptop with Windows 7 (64 bit), and then installed Acrobat 9 Pro. When i opened a document in Word 2010 and tried to access PDF Settings, Word crashed. I could 'print' but then no bookmarks were created. I ran a compatibility check and it seemed it was checking for XP mode. I though it was compatible with Windows 7?

      Solution: I uninstalled the application and rinstalled it in XP virtual mode. I then opened the document in Word 2007 (also installed in XP mode for RoboHelp reasons) and everything worked fine.


      1. Was this the correct procedure?

      2. Why isn't it working in Windows 7?

      3. Are there any problems with my solution that i am currently unaware of?


      Many thanks,