8 Replies Latest reply: Nov 3, 2010 1:27 PM by P Spier RSS

    Can I repair the ntdll.dll fault that prevents InDesign CS4 from opening in Windows 7?

    CarwenK

      I am running Windows 7, all updates installed, and CS4, updated to 6.0.6.622. This problem does not affect any other app in CS4. Starting yesterday, InDesign would crash as soon as I opened a document. Then it would crash before I could open a document. Now it crashes once the small pink splash screen displays. The Windows detail is this:

       

      The same behavior occurs with with my machine in Safe mode.

       

      I have not added any fonts.

       

      I attempted the manual "trash preferences" procedure found on this site.

       

      I attempted the "default printer" solution.

       

      I already rolled back my system to October 13 (my earliest possible restore point) and then reinstalled InDesign, then when the problem persisted installed the 6.0.6 patch again. So rolling back from the update is not a solution. Would uninstalling inDesign before reinstalling be required?

       

      This department (3 users) got new laptops witn Windows 7 and CS4 in January, and I am the only one experiencing this. I know I am current on all updates, but I can't speak for everyone else. Perhaps I am too up-to-date.

       

      My IT dept thinks the standard solution of re-imaging the hard drive is required, but that takes a day and then another two to reinstall/re-register/reconfigure all my apps. I have work to do!

       

      I sure hope someone else has solved this already; I have spent a lot of time searching for a clue. Thanks all, in advance.

      Problem Event Name: APPCRASH

      Application Name: InDesign.exe

      Application Version: 6.0.6.622

      Application Timestamp: 4caa28e2

      Fault Module Name: ntdll.dll

      Fault Module Version: 6.1.7600.16559

      Fault Module Timestamp: 4ba9b21e

      Exception Code: c0000005

      Exception Offset: 00028e0e

      OS Version: 6.1.7600.2.0.0.256.4

      Locale ID: 1033

      Additional Information 1: abcc

      Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9

      Additional Information 3: abcc

      Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9