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1. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Jeff Bellune Jun 23, 2010 11:55 AM (in response to akunkel)Do you have any of the new Matrox codecs installed?
-Jeff
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2. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Wil Renczes Jun 23, 2010 4:34 PM (in response to akunkel)Rumor has it that this can happen if you're running the wrong display driver versions (eg stock display drivers that come with the OS), although I'm not sure that's been confirmed..?
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3. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Colin Brougham Jun 23, 2010 4:41 PM (in response to Jeff Bellune)Jeff,
Are these codecs known to cause such flakiness? Because I've been hit with this syndrome, and I currently have these codecs installed (working with someone else's captures--blech). If so, I'll convert the files and remove the codecs...
Thanks!
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4. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Jeff Bellune Jun 23, 2010 5:21 PM (in response to Colin Brougham)They did on my system. I removed them and all flakiness in Pr and other apps disappeared...including the only 2 BSODs I've had with Win 7.
-Jeff
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5. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
akunkel Jun 24, 2010 6:24 AM (in response to Jeff Bellune)I have not installed any codecs manually. When I first started Premiere it installed some codecs but I am not sure which ones. How would I check to see if the Matrox Codecs are installed? They don't show up in my installed programs list.
Andrew
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6. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Jeff Bellune Jun 24, 2010 7:06 AM (in response to akunkel)If you didn't install them manually, and they're not in your installed programs list, then you don't have them installed.
Next guess: do you have a Creative Labs Soundblaster card installed? They have a history of flaky drivers that can cause problems like this. To be fair, I haven't used one in a few years, so their drivers may be better now. I can't say for sure.
Either way, please investigate driver issues and background processes that may be interfering with Premiere's shutdown.
-Jeff
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7. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
mmbetz Nov 1, 2010 5:17 AM (in response to akunkel)Andrew, I'm having the same issue on a Win 7 64 bit machine. I didn't realize it until the Adobe Application Manager couldn't install an update. It wanted me to exit Premiere, which I had already done.
Did you figure out how to make it exit when you tell it to exit?
Michael
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8. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
akunkel Nov 1, 2010 6:45 AM (in response to mmbetz)Hi Michael,
Unfortunately I have not found a solution to this problem. I have gotten used to terminating the process manually since I don't use Premiere very often. I will probably getting back into using it more for a new project and will spend some more time troubleshooting then. As you probably know there is not enough time in the day for heavy troubleshooting when you have deadlines.
BTW as an answer to a previous post by Jeff, I do not have a SoundBlaster card installed. I just use the sound processor built into my motherboard.
Andrew
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9. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Bill Hunt Nov 1, 2010 8:44 AM (in response to akunkel)Andrew,
Might not be your case, but some embedded Realtek audio chips use the Creative Soundblaster drivers. My 5.1 SS chip is one. It uses the Creative SB 24-bit Live driver.
Good luck,
Hunt
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10. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 1, 2010 10:51 AM (in response to akunkel)I have the same problem and I do not have any funky codecs loaded, I'm on a brand new Toshiba running Windows 7 64bit. I will investigate the Realtek audio chip drivers since I am running a Realtek, but still this is a VERY common chip.
It's the first and only time I have ever needed to use support from Adobe, have to say I'm not impressed.
Please keep us posted since this issue is very frustrating, shutting down applications this way SOOooo... outdated.
**NOTE TO MODERATOR - ISSUE IS NOT RESOLVED**
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11. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Sjokomelk Nov 2, 2010 9:05 AM (in response to JoshuaNelson)This is which version of the software?
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12. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Bill Hunt Nov 2, 2010 10:24 AM (in response to JoshuaNelson)You are correct about Realtek being very common. However, and just like video drivers, the audio drivers are usually way, way out of date, and just a simple OS update/hot-fix can render them completely obsolete. That is one reason why audio (and video) drivers are released with great frequency.
In the past, Toshiba rewrote both the audio and video drivers, so that only theirs would install. This can be problematic, as they were not the best at issuing new Toshiba drivers. My old Satellite (biggest and best in its day) never got one Toshiba nVidia update, though nVidia released 100's for that chip/card. I had to "roll my own." Out of curiosity, I recently checked, and that 8 year old driver was all that was still posted on the Toshiba site. Hope that they have improved, or that they no longer rewrite the drivers, so that one can update from the chip mfgr's. site without having to hack the drivers.
Good luck,
hunt
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13. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 2, 2010 12:37 PM (in response to Sjokomelk)It's the latest version avaliable for download, with all the updates applied (CS5 of course). Brand new Toshiba Qosmio with Windows 7 64bit Home Premium, 6GB RAM.
This is the only piece of software that has given me a hard time.
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14. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 2, 2010 12:48 PM (in response to Bill Hunt)@ Bill Hunt; I checked and I was wrong, my old laptop is running Realtek this new laptop is running Conexant SmartAudio HD. All the drivers for the Qosmio seem to be from the manufacturer not Toshiba custom drivers, I have run into the that same problem with older systems too. Everything from the BIOS to the drivers to Windows itself are the latest, greatest. I have removed all the various bloatwares & have the system running very lean. It's the only piece of software giving me trouble, and I'm running some of the best high end packages on the market.
It I fix it somehow I'll certainly let everyone know what I did, it would be great to get this to run correctly.
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15. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Nov 30, 2010 10:30 AM (in response to JoshuaNelson)Has anyone (Adobe) found a credible solution to this problem?
I'm having the same issue (Dell Studio 540 6gig Ram Win 7/64, CS5 MC).
I only noticed when the system slowed to a crawl and I found 3 Premiere process' running -"ARRRGGGGHHHH! No wonder Encore would not run!"
BTW I just tried running Encore, closed it with the Task Manager open and guess what, Encore seemed to be still running too!
Anyone else come across this?
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16. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 30, 2010 10:54 AM (in response to stevewhlj)@stavewhlj -I have not been working a lot with Premiere the last few weeks but my issue seemed to have been around outdated Nvidia drivers. My system had the correct audio drivers which was recommended to look into also, but with the new rendering engine there is a significant dependence on the GPU system.
To the rest on the thread, Yes! I did fix it, it was the Nvidia drivers that made it all work wonderfully.
NOTE: Stay away from the Moyea FLV software packages, they do weird stuff to your system including messing with the codecs.
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17. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
jeremy d. Nov 30, 2010 12:07 PM (in response to JoshuaNelson)It's the first and only time I have ever needed to use support from Adobe, have to say I'm not impressed.
When did you contact Support?
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18. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Nov 30, 2010 12:14 PM (in response to JoshuaNelson)Hmmm. I have an ATI Raedon 3400 card and recently updated the drivers.
While I know how to edit I'm not that skilled at the "check to see if your video drivers are causing the problem" any tips on how to go about that?
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19. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Nov 30, 2010 12:17 PM (in response to jeremy d.)@jeremy d, More to the point can you (Adobe) offer any solutions?
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20. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 30, 2010 12:44 PM (in response to jeremy d.)@jeremy d. -because I was on a trial I could not contact support, figured that's the people you would really want to support.
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21. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Nov 30, 2010 12:49 PM (in response to stevewhlj)Go to the ATI website and download the latest version for your card, might be a good excersice even if it says you have the latest. The other issue that was addressed here ealier was audio drivers, and of course run all the microsoft updates.
What operating system do you have? What ATI card are you running?
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22. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Nov 30, 2010 2:11 PM (in response to JoshuaNelson)Raedon 3400 & Win 7/64
Updates are a regular part of my routine.
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23. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Bando Jan 7, 2011 5:20 AM (in response to akunkel)I have the same problem and here is my setup:
Dell XPS 435 with Vista Ultimate 64bit
12 Gigs RAM
ATI Radeon HD 4850 Video Card driver ver 10.12
600 Gigs of HD free
Premiere Pro CS5 ver 5.0.3
Realtek High Definition Audio driver ver 6.0.1
Logitech Pro 9000 driver ver 12.10
Problem happens only after a project is loaded. Even a blank project.
If the Exit button is clicked on the Welcome Screen, PrPro closes fine.
Franklin
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24. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Jan 7, 2011 7:49 AM (in response to Bando)Is there is a solution, Adobe?
BTW is anyone else noticing this with other Adobe programs? I have the CS5 Master Collection and have seen this same issue with En.
And I once again checked all my hardware drivers (today) and all are up to date as are all of the Master Collection's programs.
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25. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Jan 7, 2011 9:12 AM (in response to stevewhlj)This was posted and mostly answered in another forum, and the issue has been determined to be drivers.
Others have this issue and the two main items to check are the audio and video drivers. I am using a Toshiba Qosmio, so rather then using the Toshiba video drivers I installed the latest Nvidia drivers from the Nvidia site (not the supplied Toshiba drivers) and it then worked correctly. Others had reported issues around audio drivers written by system manufacturers and not the hardware manufacturers.
So in summary, is not a great answer because it means you have to fiddle around with the drivers. Figure out exactly what video and audio hardware you are running and install the drivers directly from the people that make it, not the people that sold you the system.Since you are configuring at that level I highly recommend getting the latest BIOS update for the system too. My system has been out for over a year and a BIOS release that just came out brightened the screen and now it's like a new display and the colors are more accurate. Just don't goof during a BIOS update.
And there you have it.
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26. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
stevewhlj Jan 7, 2011 9:39 AM (in response to JoshuaNelson)That's the only thing left to update (BIOS) never a process without attached trepidation.
All other drivers are manufacturer (not Dell/MS) updates.
The more we try to simplify our lives, the more complicated it gets.
Thanks.
BTW where else have you seen "solutions" ?
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27. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
mmbetz Jan 8, 2011 8:00 AM (in response to akunkel)So the only application(s) in my universe that cause this problem are made by Adobe. So I have to upgrade my BIOS?
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28. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Jan 8, 2011 8:56 AM (in response to mmbetz)No, the BIOS was just a recommendation but can be the root of a lot of various issues. What a lot of research told me was the audio & video drivers made by system manufacturerers (Dell, Toshiba, HP, etc.) can be problomatic but the drivers from the hardware companies are not (Nvidia, ATI, etc.).
Another side benifit I found is better performance, my specific find was with the Nvidia drivers over the supplied Toshiba drivers.
But why would you not update the BIOS and everything else with a system??
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29. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
akunkel Jan 15, 2011 12:16 PM (in response to akunkel)Well, after updating every driver directly from the hardware manufacturers without any luck on solving the problem I had a hard drive failure. Instead of restoring from my nightly backup image I decided to do a fresh install and now the problem has vanished. I usually do a fresh install when I get a new computer but I was in a rush when I got this one so I used the preinstalled Dell configured OS. I won't be doing that again.
Thanks for all the suggestions.
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30. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Bill Hunt Jan 15, 2011 12:22 PM (in response to akunkel)Sorry about the HDD crash, but thanks for reporting your success.
Good luck,
Hunt
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31. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Wade_Zimmerman Jan 15, 2011 10:15 PM (in response to akunkel)I have tosay that I would think this is a permissions problem since a fresh system and applications install solved the problem and the fact that the process can be killed manually but does not clear by itself indicates the path is being blocked by this wrongly set permissions.
I do not think it was necessary to reinstalled unless of course it is a hardware issue.
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32. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
JoshuaNelson Jan 16, 2011 10:21 AM (in response to akunkel)I disagree with Wade, if it could simple not access a driver because of permissions you would get an error in the events log. Being a Dell image that was installed there was probably several or more drivers that where written by Dell and not as current or compatible as the Windows or OEM versions of the drivers, and Windows would not have upgraded those during standard updates because they where proprietary and not part of the OS, and OEM version would not replace them it would instll next to them in some cases causing a pile of junk.
This was a big problem with Toshiba systems in the early days of Nvidia, and some hardware versions had been made specifically for Toshiba and the only place to get the drivers was from them. That was a true dead end, my solution to that was a new system.
I'm glad everyone is getting so much out of this thread, it's good to hear the stories.
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33. Re: "Adobe Premiere Pro.exe" process does not terminate on application exit
Wade_Zimmerman Jan 16, 2011 10:32 AM (in response to JoshuaNelson)I disagree I say one of the biggest most ignored problem with Windows is how much the permissions are messed up and the only solution usually is to simply wipe everything and start all over, when it is probably not necessary.
It would be good if microsoft created a utiity that could repair the permissions rather than make it a tedious manual process.
But as with mot rational suggestions for windows users to properly maintain their systems and view it as not something the system takes care of by itself, it is still an unpopular suggestion. Even trying it is so objectionable that any rationale is better then trying, which speaks for itself.





