21 Replies Latest reply: Nov 15, 2010 8:44 AM by Bill Hunt RSS

    Memory and Remote Control Troubles Encore CS4

    Michelmnr Community Member

      Hi again After a week I have not seen any solution (or cause to my problem and hope perhaps someone will have some tips for me. So I copy my last new post and keep my fingers crossed! ( I think I read somewhere this is the way to go about - reposting)

       

      I just finished reading threads re memory problem with encore. Some from 2008! I'm using files I have created in PPcs4 with AVCHD clips exported as media to give me .avi files that I use to make a dvd in Encore. Usually it goes all well only for one thing my remote control end product does not work as it should at all, yes I still can play back the whole DVD and even go from one chapter to the next but not really choose and not with the menu on screen.

      So that is where the next trouble arises as I try to get the remote control in  the pannel preview to work. After only a few changes in the button routing trying the preview will get me the insufficient memory warning. It does not really crash, the preview may freeze but I can terminate it and try again. But from then on it's "go slow" to no where I read Bill H's entry about page filing and tried a few things I have 8gb ram so used one of my TB and allocated this x3 in virtual memory. I don't really understand what I'm doing, just tried to follow some instructions. but this did not make any difference at all. I also have asked my system (W7 4gb ram i5 intel and plenty of HD realestate) to optimise for best performance. So my Desktop is now looking a little pale! Still to no joy.

      My other trouble which seems related is this darn remote control. I can't get it working I used it in pp2 suite I can't quite remember how it was but it worked. Here in CS 4 all I can see is a slight highlight when I hover over it but it does not seem to respond. I've been to so many searches but none seem to respond to "enable preview remote control" or anything around this meaning. So as long as I can't use it in the pgr as long it will not be correct on my dvd!

      I have not used Mpg and can see my Audio timeline the same length as my Video

      I just imported such a file in a new project chose a preset menu (Before I used a blank menu and created buttons on a jpeg), made 3 chapters linked correctly (my Build /check did not return any error) but still unable to use the remote control, It's ok with the mouse till I try a little more and I get a memory problem.

      PS I always had a memory problem but not related to computers! I feel a little embarrassed that I have not been able to solve this after so much time spent on it and hope some one may have an answer. Thank you

      I have not been through defrag and turning everything else off as I worked in PP with nil such problem and thought I gave PP a harder job with my hd clips,  titles, added audio. Perhaps I'm quite wrong.

      I also remember reading about someone who's remote control would work ok on 4:3 ratio but not on wide, so I tried both to no avail in my case.

      Ok I'll go quiet

      PS: I also added that i did go through defrag and found it was not needed. as I suspected I had lots of room. (i5 8gb ram, 2X1tb hd external 1/2 tb )

      I'm aware and do appreciate that people who give help on forum are doing it on a voluntary basis using their own time and am very thankful for it.

        • 1. Re: Memory and Remote Control Troubles Encore CS4
          Stan Jones CommunityMVP

          I thnk this is an okay way to repost this.  You might want to provide a link to the old thread.

           

          I would pick one specific project for your focus here.  I understand there have been many.  In particular, how did you create your current menu (template or from blank menu template or?)?

           

          In the project your pick, are the assets avis from an avchd project?

           

          Please post a screenshot of you button routing.

           

          What is the specific wording of the memory error?

          • 2. Re: Memory and Remote Control Troubles Encore CS4
            Michelmnr Community Member

            Thank you for the reply. ( I'm leaving the project alone for a little while) but will be back to it. I did both use a preset menu and a blanc menu on which I used one relevant photo to place my buttons on. (I'm not to sure how to get screen shots out of it although I have use Snaggit in the past so this may be the way).

            I linked those buttons with the relevant time line chapter and added an end of action back to the menu (no sub menu, although I will need some later on)

            So it plays nicely with the mouse pointer but I'm unable to use the remote on the pc so won't work on tv off course.

            whilst testing the project if  I click on the remote control icon nothing happens.

            "permitted user operation" is set to "all"  and the property for the button are

            Auto Activate, Create Text Subpicture and Sync Button Text and Name all ticked on.  I use to get it working correctly in pp2 but either I forgot something or it's different here ...I'm stuck!

            • 3. Re: Memory and Remote Control Troubles Encore CS4
              Stan Jones CommunityMVP

              Sorry, only a moment to write.

               

              Use your PrtScn key, then paste into Photoshop and crop as needed.

               

              Why is autoactivate on?

               

              Let us know when you get back to the project!

              • 4. Re: Memory and Remote Control Troubles Encore CS4
                Michelmnr Community Member

                Thank you SJ, I don't believe Print Screen was at the tip of my fingers all these years! As for Auto activate, after much reading I thought that what I needed to have on in order to activate the remote control gadget but of course it did not help much. I don't know what question to ask in the search to get the answer I need as the answers I seem to get are for for physical remote control, else I get something about routing the buttons but not about the remote function on the Encore program!scr-shotEncore-1.gifSo here it is I've got a map and I used Red asterixes near locations as buttons. This particular one is linked to the part of my time line "West Canada....Actually first bear (sighting) I routed them in the order we did the trip. I've got difficulty to test the buttons too as I get y an out of memory message fairly quick when I do this?

                Thank You again.

                MM

                • 5. Re: Memory and Remote Control Troubles Encore CS4
                  Stan Jones CommunityMVP

                  I re-read your first post.  I don't think there is any turning on or off the Encore preview panel "remote control."  It is always "on."

                   

                  Please post a screenshot with the button routing turned on.

                   

                  Your buttons are very small, but should work.  I have never played with using a single asterisk as text for a button, but should work.

                  • 6. Re: Memory and Remote Control Troubles Encore CS4
                    Michelmnr Community Member

                    Thank you Stan. It's not going too well, first I tried to capture the screen (I have 2 monitors) and it gave me a lot of trouble unlike yesterday, (it kept capturing the wrong screen although Encore was the one activated) and  I ended with a black and white screen?

                    Then my memory error became worse. I turned the internet off and lots of processes with no improvement. Anyway here is what I got about routing.scr-shotEncore-2.gifI wonder why it's a gif image I saved it for the web. Actually these buttons weren't routed anymore and had a zero on most branches (arrows) - Hmm I can see "Sunpeak" with such zeros here! I don't know what happened but even "play All" was routed to "Banff" at the bottom right that is 1 to 2. before I took the screen shot. I might have to try with a conventional lay out menu button. This is difficult with all my memory crashes. I looked at quite a few threads to optimise but many relate more to AE that has a memory setting in Preferences. (actually, as a trial, I even allocated 5 gb ram for other application from AE that I don't even use, but to no avail)

                    I definitely routed each button 1to 8 but here it's not anymore the way it was! And I'm sure I save it after doing so.

                    I'll give it another go but not sure when.

                    • 7. Re: Memory and Remote Control Troubles Encore CS4
                      Stan Jones CommunityMVP

                      Yes, your mixture of problems is frustrating for you!

                       

                      I assume you are having some kind of hardware or software/driver problems.  I would create the simplest project I could that shows the problem and work on that.  (Use a template menu and a single, ordinary asset for a timeline.)

                       

                      What is the default button?  I assume number 1, play all, and that if you hit execute when the preview starts (if it doesn't crash!), it "plays all."

                       

                      Beyond that, yes, you have button routing problems.  Make sure you have automatic routing "off," and set them up.

                      • 8. Re: Memory and Remote Control Troubles Encore CS4
                        Michelmnr Community Member

                        Thanks again, I think I have to finish what i want without worrying about the menu as i want to take it oversea to show. My dvd works ok just the remote. I will give a go at a simple project to see how it works 

                        And yes the memory problem is something else for later.

                        • 9. Re: Memory and Remote Control Troubles Encore CS4
                          Michelmnr Community Member

                          Yes I just tried a simple menu, turned off Automatic routing and routed all button in their vertical sequence. It works well. Got an out of memory and found a thread that says problem solved when updating CS4!

                          In the process of doing so and keeping my fingers crossed!

                          • 10. Re: Memory and Remote Control Troubles Encore CS4
                            Michelmnr Community Member

                            I hope I'm not boring you! But I think everything is ok now! It seems the update did the trick and I went back to the routing of my buttons and got each four arrows linked to the next desired button. I suppose when the button are on a grid pattern one would use only the relevant arrow to get to the next row or column, but in my case with buttons all over a map it seems I have to use the four arrow linked to the next button number. Once again thank you very much, and as an even greater joy for the huge finding about Update for Encore Preview Memory problem I decided to changed my avatar for one of  my own picture! no more hiding (although I was very tempted to put my beautiful "Border Collie" to keep company to your avatar!). He is better looking than me but he's already on Youtube under "Jetsidestory" A little project I rushed through for our Video club who wanted us to be a little more productive!

                            • 11. Re: Memory and Remote Control Troubles Encore CS4
                              Stan Jones CommunityMVP

                              A lovely Border Collie!

                              • 12. Re: Memory and Remote Control Troubles Encore CS4
                                Michelmnr Community Member

                                Too right, I'm no competition, am I! Back to work now I can.

                                • 13. Re: Memory and Remote Control Troubles Encore CS4
                                  Stan Jones CommunityMVP

                                  The jury's still out; your new avatar 's not up yet.  They have to be approved, probably to pass a "not too ugly" test.  Hmm, maybe they'll substitute your puppy!

                                   

                                  Nice to be able to work, isn't it!

                                  • 14. Re: Memory and Remote Control Troubles Encore CS4
                                    Michelmnr Community Member

                                    yep it takes a while! Is this your pet used for your avatar, and what he or she is?

                                    I just had a scare again, premiere would not play my timeline anymore. I remembered I had the external player turn on and when I turned it off it went ok. but this also was another battle it seems it's too much to ask external and internal viewing at the same time with HD. It did work for me for a very short time, then only my TV played ok, hmm but I can live with this! Someone mentioned a little icon for preview bar calculation on the left of the timeline that can be turned on or off - I can't see anything like this? Actually any search around such topic return zero!

                                    • 15. Re: Memory and Remote Control Troubles Encore CS4
                                      Michelmnr Community Member

                                      I wonder if avatars are submitted to the CIA b4 they get approved!

                                      • 16. Re: Memory and Remote Control Troubles Encore CS4
                                        Stan Jones CommunityMVP

                                        Still not up!  You must be really ugly!  (I don't recall the amount of time, but these do often take a while, but it is an entirely routine procedure.  Once I did not enter the final command and had not actually madethe change, but when correctly submitted it takes while.)

                                         

                                        Yes, that's our Corgi, Miss Chestnut of Snowden.

                                        • 17. Re: Memory and Remote Control Troubles Encore CS4
                                          Michelmnr Community Member

                                          Lovely dog, and what a name!:)                       1

                                          • 18. Re: Memory and Remote Control Troubles Encore CS4
                                            Bill Hunt CommunityMVP

                                            My first avatar, two red-wine glasses, took about 16 days for approval. Guess they needed to do an analysis of the wine in those glasses... ?

                                             

                                            The current avatar took about 3 days to update.

                                             

                                            Good luck,

                                             

                                            Hunt

                                            • 19. Re: Memory and Remote Control Troubles Encore CS4
                                              Giorgio1957 Community Member

                                              They've understood you have only good wine!!!!!!!!!!!!!!!!

                                              • 20. Re: Memory and Remote Control Troubles Encore CS4
                                                Michelmnr Community Member

                                                Well here we're talking about a couple of weeks and still nothing, May be I should look for some good wine too!

                                                • 21. Re: Memory and Remote Control Troubles Encore CS4
                                                  Bill Hunt CommunityMVP

                                                  Man, I sure expected to see your new avatar by now!

                                                   

                                                  Usually, if your upload is mis-sized, you get an error. That should not be the issue.

                                                   

                                                  Just bogus, and I'll keep looking. Good luck,

                                                   

                                                  Hunt