PP CS5 Crashing constantly
k0vt73 Nov 11, 2010 6:05 PMI'm new to adobe and this new mac pro. every time i fire up PP CS5 it crashes my 2010 mac pro hard. have to power on reset. I also have PP CS5 licensed on a 2010 mbp, and it works fine. I'm sure you need more than this but here's what i've gathered. This is the first night trying the new software and machine so i don't have any older releases of PP to test on or other machines other than the 2010 mbp (10.6.4)
The sequence is that I simply start PP5, drag an AVI movie to the source frame. then I drag it into the sequence frame directly below. the avi plays but if i try to resize windows, or other basic navigation functions, it abends. if i don't touch anything, just let the movie play, it plays fine. but 'using' the product causes it to crash, 100%.
mac pro 2010 10.6.4 abends running 32 and 64 bit
(i clicked on apple software update, it says the software is up to date, except for the 10.6.5 update released today).
PP CS5 v 502 (075 mc 218798)
I don't have any peripherals other than a logitech mouse and the apple 27" cinema display. i removed the logitech mouse and swapped it out for the magic mouse, same result.
i don't know what this means...
any idea how to stop the hard system crash?
Interval Since Last Panic Report: 137574 sec
Panics Since Last Report: 3
Anonymous UUID: 63B031D4-E046-40E8-8AE2-41C44CD8D674
Thu Nov 11 19:43:47 2010
panic(cpu 4 caller 0xffffff80002cef74): Kernel trap at 0xffffff7f80710abc, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80cda94c68, CR3: 0x000000003177e000, CR4: 0x0000000000000660
RAX: 0xffffff80cda94c68, RBX: 0xffffff801cec4000, RCX: 0x0000000080000000, RDX: 0x0000000000034300
RSP: 0xffffff80db342a10, RBP: 0xffffff80db342a30, RSI: 0x00000000c0026900, RDI: 0xffffff80cd9c4044
R8: 0x00000000022703eb, R9: 0xffffff7f8077d160, R10: 0x0000000000000002, R11: 0xffffff80004ec3e4
R12: 0xffffff80db342b00, R13: 0xffffff801cec4a90, R14: 0xffffff80db342b00, R15: 0x0000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff7f80710abc, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 4), Frame : Return Address
0xffffff80db3426b0 : 0xffffff8000204b99
0xffffff80db3427b0 : 0xffffff80002cef74
0xffffff80db342900 : 0xffffff80002e0eba
0xffffff80db342910 : 0xffffff7f80710abc
0xffffff80db342a30 : 0xffffff7f8073ed5a
0xffffff80db342a70 : 0xffffff7f8071477e
0xffffff80db342b50 : 0xffffff7f8071115a
0xffffff80db342bb0 : 0xffffff8000549944
0xffffff80db342bf0 : 0xffffff800054a187
0xffffff80db342c70 : 0xffffff800054a8f2
0xffffff80db342dc0 : 0xffffff80002b83ca
0xffffff80db343e60 : 0xffffff80002053ba
0xffffff80db343e90 : 0xffffff80002029eb
0xffffff80db343ef0 : 0xffffff800027343e
0xffffff80db343f60 : 0xffffff80002c119d
0xffffff80db343fa0 : 0xffffff80002e17f4
Kernel Extensions in backtrace (with dependencies):
com.apple.ATIRadeonX3000(6.2.0)@0xffffff7f80704000->0xffffff7f8092ffff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0xffffff7f80643000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0xffffff7f806f6000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f806cf000
BSD process name corresponding to current thread: Adobe Premiere P
Mac OS version:
10F2521
Kernel version:
Darwin Kernel Version 10.4.2: Tue Jul 27 21:17:17 PDT 2010; root:xnu-1504.7.60~1/RELEASE_X86_64
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 229862874263
unloaded kexts:
com.apple.driver.AppleIntel8254XEthernet 2.1.1b7 (addr 0xffffff7f80fa3000, size 0x122880) - last unloaded 223147056428
loaded kexts:
com.parallels.kext.prl_vnic 5.0 9376.599993
com.parallels.kext.prl_netbridge 5.0 9376.599993
com.parallels.kext.prl_usb_connect 5.0 9376.599993
com.parallels.kext.prl_hid_hook 5.0 9376.599993
com.parallels.kext.prl_hypervisor 5.0 9376.599993
com.Logitech.Unifying.HID Driver 1.2.0
com.Logitech.Control Center.HID Driver 3.3.0
com.apple.driver.AppleBluetoothMultitouch 54 - last loaded 94807145187
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.18
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AudioAUUC 1.6
com.apple.driver.AppleHDA 1.9.3f5
com.apple.driver.AppleMikeyDriver 1.9.3f5
com.apple.driver.AppleUpstreamUserClient 3.3.6
com.apple.driver.AppleMCCSControl 1.0.15
com.apple.kext.ATIFramebuffer 6.2.0
com.apple.driver.AppleUSBDisplays 282
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.3
com.apple.driver.AppleIntelNehalemProfile 11.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d1
com.apple.ATIRadeonX3000 6.2.0
com.apple.driver.AppleLPC 1.4.12
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AirPortBrcm43xx 423.91.27
com.apple.driver.Intel82574L 2.1.4b1
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.3
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.11.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 364
com.apple.driver.AppleIntelCPUPowerManagement 105.11.0
com.apple.driver.IOBluetoothHIDDriver 2.3.7f1
com.apple.driver.AppleMultitouchDriver 205.34
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.DspFuncLib 1.9.3f5
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleUSBAudio 2.7.3f1
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.3f5
com.apple.iokit.IOHDAFamily 1.9.3f5
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.5.0d1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.iokit.IONDRVSupport 2.2
com.apple.kext.ATI5000Controller 6.2.0
com.apple.kext.ATISupport 6.2.0
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.driver.AppleUSBHIDKeyboard 141
com.apple.driver.AppleHIDKeyboard 141
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleUSBMergeNub 4.1.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.1.0
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.iokit.CHUDKernLib 364
com.apple.driver.DiskImages 286
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 2.8 GHz, 10 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.7f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: ATI Radeon HD 5770, Display, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd100000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd120000
USB Device: Hub, 0x2001, 0xf103, 0xfa400000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9126, 0xfa200000
USB Device: Display Audio, 0x05ac (Apple Inc.), 0x1105, 0xfa240000
USB Device: Apple LED Cinema Display, 0x05ac (Apple Inc.), 0x9226, 0xfa260000
USB Device: Display iSight, 0x05ac (Apple Inc.), 0x8508, 0xfa250000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x3d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000
FireWire Device: built-in_hub, Up to 800 Mb/sec



