Publication Browser Based Help does not work

[Guest]

Hi for All,

In a server (RedHat Linux 5) and installed an Apache 2.2.16 within the folder 'htdocs' created another folder called 'architecture'. From RoboHelp 8.02 performing a Browser Based Help and publication in the 'server' I am setting the following configuration:

Descriptive Name: architecture
Connection Protocols: HTTP
Host Name: http://172.23.3.59:7777
Server Directory: / architecture

However, when I click 'Publish' application to work. What could be wrong? How can I do to publish my project?

--
Way to Linux
/ usr/local/apache2/htdocs/architecture

Where it will be published
http://172.23.3.59:7777/architecture/ref.htm

Regards,

Christian

[Jeff_Coatsworth]

Have you tried publishing to your local SSL folder first to ensure that the WebHelp will generate? You can always then FTP all the files up to your server.

[Guest]

Hello, Thank you for your reply. However, I'm still with the problem. Yes,  I have tried to generate a WebHelp and ran from SSL and it worked, but  when I try to FTP publishing the message "canceled by user" appears. Of course, it is important to emphasize that I have permission to write to FTP with the user I'm telling. I  tried to copy the content that is on the way "!SSL! \ Adobe_AIR \  BrowserBasedHelp" directly to Apache, but this did not work.

Does anyone have any more suggestions?

Regards,

Christian

[Guest]

Hi for All,

Additionally, follow the images below error occurring when I use the FTP publishing.

[root@app1arq1t /]# ftp 172.23.3.59
Connected to 172.23.3.59.
220 ProFTPD 1.3.3c Server (ProFTPD Default Installation) [172.23.3.59]
500 AUTH not understood
500 AUTH not understood
KERBEROS_V4 rejected as an authentication type
Name (172.23.3.59:root): test
331 Password required for test
Password:
230 User test logged in
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> put /oimusers.ldif /oimusers.ldif
local: /oimusers.ldif remote: /oimusers.ldif
227 Entering Passive Mode (172,23,3,59,161,155).
150 Opening BINARY mode data connection for /oimusers.ldif
226 Transfer complete
343 bytes sent in 5.2e-05 seconds (6.4e+03 Kbytes/s)

Best regards,

Christian

[Jeff_Coatsworth]

Ok, but you're still trying to use RH's FTP ability to publish. Try using a freebie FTP client like Filezilla to transfer the SSL's WebHelp folder contents up to your server. If that works, then you know that the problem exists within RH; if it fails, then the problem is with the server.

[Guest]

Hi Jeff Coatsworth,

Thank you for reply. I'm using WinSCP to publish the files that are in the SSL, but still is not working the Browser Based Help.

Browser Based Help running from the preview of the RH

Apache runnig from http://172.23.3.59:7777

Browser Based Help does not work at http://172.23.3.59:7777/Adobe_AIR/BrowserBasedHelp/Arquitetura_referencia.htm

WebHelp runnig at http://172.23.3.59:7777/WebHelp/Arquitetura_referencia.htm

I really do not know what else to do

Regards,

Christian

[Captiv8r]

Hi there

By chance is this AIR Help that is browser based? If so, I believe this uses Flash components for displaying and handling the skin. You need to ensure the browser is configured for shipping the Flash components.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Jeff_Coatsworth]

Sorry, I misunderstood - I thought when you mentioned "Browser Based Help" you were talking about WebHelp. I see that you're creating browser based AIR help (different thing altogether). So it generates fine (your preview in RH shows that); it seems to transfer fine (both using the publishing feature inside RH & the WinSCP ftp client); the problem is that it seems to fail to appear when it's on your server. I think Rick's correct, it requires some Flash enabling to show it. Have you tried to view it using another browser like IE?

[Captiv8r]

Hi all

I seem to recall that you need to configure MIME types on the server end. If this is the case, there are two things at issue.

1. Your Web Server folks will have to change that for you
2. Viewing in a different browser isn't likely to change anything

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Guest]

Hi for All,

Get it to work! However, I found that there are two problems in RH:

1 - The file is written AC_OETags.js lowercase and how Linux is case sensitive.

[Fri  Nov 19 11:09:55 2010] [error] [client 172.22.7.219] File does not  exist: / usr/local/apache2/htdocs/BrowserBasedHelp/AC_OETags.js,  referer: http://172.23.3.59: 7777/BrowserBasedHelp/index.htm


2 - Icy Blue theme is not loaded into the swf because (probably) is written against the way with two backslash (\)

[Fri  Nov 19 09:59:49 2010] [error] [client 172.22.7.219] File does not  exist: / usr/local/apache2/htdocs/BrowserBasedHelp/Themes\ \Icy  Blue.swf

Thank for all

Regards,

Christian

[Jeff_Coatsworth]

So the problem really isn't RH's fault - it's the Linux box you were trying to load it on, correct?

[Captiv8r]

Hi Christian

When you generate, does it change anything about the case of the JavaScript file if you enable the option "Use lowercase file names"?

Click image below for larger and clearer view

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Jeff_Coatsworth]

But remember, he's creating AIR help - does that lowercase flag exist in AIR help generation Rick?

[Captiv8r]

Ahhh, good catch! I'd forgotten about that.

Time to file a bug report!

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks