Is the png in the baggage files?
Ummm... I don't think so... how can I add it?
Also, not sure if this is relevant but I think part of the problem might be that we have actually set it as a custom bullet point in 'bullets and numbering'... so it is not actually an "image", in as much as I can't, say, left-click and see image properties. Could that be related?
If it's not actually inserted in a topic, it needs to be added to Baggage Files.
In Project Manager:
Baggage Files, right click, select New > Baggage File
The fact that the images are present in WebHelp is a good logical indication that adding to Baggage will likely be wasted effort. It certainly won't hurt anything, but it I'd be surprised if it corrected the issue.
I say this because if it were a matter of the file needing to be added to Baggage, it wouldn't be seen in WebHelp. You add things to Baggage that RoboHelp may be unaware of. Because the file is working in WebHelp is enough proof that RoboHelp is aware of it.
My own guess here is that it has to do with the Snippet and the way the images are handled.
Helpful and Handy Links
Well you are certainly right that adding the image to the baggage didn't help...
Thanks for your reply Peter,
The weird thing is, red herring it may be, but images-as-bullets that are not in snippets seem to be outputting ok...
Possibly just a coincidence...
That's not a bad idea. It's probably about 5 snippets over-all, but if it solves the problem, I'm willing to give it a go.
On Monday of course. I'm off 'ome.