Missing toolbars after installation.

[jswilliams]

We have installed RoboHelp 7.0 and applied all the updates but when the app opens we are missing Insert, DHTML, and Table menus from the main menu system.  We uninstalled and did a reinstall and we get the same thing.  I never had that problem so this is new to me.   All we have is File, Edit, View, Format, Tools, Window, Help.   If we go to the View, Toolbars, Customize to find some of the commands the Toolbars are not listed there either.  It's not disabled (gray) either.  Something is amiss but I don't know where to look.  Maybe a registry entry, corrupt file... We are using XP with an Admin account so the permission etc should be fine.  Has anyone seen  this problem.

[Captiv8r]

Welcome to our community.

Try the following.

Right-click the menu bar and choose Customize.

Ensure the Toolbars tab has focus.

Ensure Menu Bar has focus.

Click Reset...

Click OK.

Dismiss the dialog and check.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[Captiv8r]

One other thing.

Close RoboHelp properly. Allow it to close, then restart RoboHelp. You need to do this so that the proper bits are written to the registry.

If you don't restart and for some reason it crashes, you will be back to square one and have to repeat the process.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone Blog RoboHelp eBooks

[jswilliams]

Thank for this info.  I will contact the person and see what we get.  Will post back with results.

[Peter Grainge]

Also did you have a topic open when you checked?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[jswilliams]

Looks like this worked...   Thanks.