CS5 ISSUE - STORIES NOT LOCKING ALL THE TIME IN INCOPY

let me check, one sec

One of the laptops is on 7.02, the other 7.03.  The one on 7.03 could not see the locked file that was being edited by the machine with the 7.02 updated.  Please tell me this is because of the machine not running 7.03

I am going to try the update.  I read this in the 7.03 release, however I am not cross platform, will see if it works.

Multiple users are able to check out and edit InCopy files at same time  when working in a mixed Windows/Macintosh environment. [2607326]

Permissions are good on the server.

I will check that.

Sounds good I will check this first thing in the morning and post back.

Thanks for the help.

Bob

The update did not fix the issue.  I ran into the problem again today.  I will try to reproduce it and check for locked files.

I found sort of a work around.  What I can do is a control click on any of the stories in the assignments pane and it will refresh the assignments list and then show the story as being locked.  However, timing can be an issue if someone goes in the same story after someone does a refresh and also if someone  just completely forgets do the refresh, there will be problems.  There has to be others with this problem. Any help is much appreciated.

Thanks in advance.

Bob

I was actually posting in another thread here about this as it pertained to my issue.  I found that my

"Work around"  doesn't always work, at least it didn't update a locked story when I tried it this morning on

the second mac.  I think this might have to do with how the locked files are named, I am seeing two tildas no matter what I name

the IC stories.  This might be causing the problems, but who knows.  I am working off of ExtremeZip on a 2003 box with a gigabit card in it and gigabit switches.  Speed on the network shouldn't be causing this issue.  I am testing this locally to see if I get the same results, I have both IC and ID on these laptops I am using to test.

I literally meant to just right click on any of the stories in the assignments pane or on a mac it is control + mouse click.  This would refresh the assignments pane window for me and show me the locked file/s.  However, today I was even able to break that, most of the time it works though.  I think this might have something to do with ExtremeZIP as I can't break this locally right now.

That is interesting.  I am on Windows 2003 with EZIP version 7.1x14.  Can you tell me if when you open an incopy story if the locked file on the server shows two tildes?  And also, are you having problems with both versions that you mentioned?  I was going to downgrade EZIP to see what happens.

I am working with a guy from EZIP now, he seems to think it is an issue with CS5, the 7.02 update is pretty much exactly the problem we are having, but it didn't fix the issue.  7.02 update says, "some users have also  reported experiencing the problem when all clients on are Mac OS, but the  files are stored on some types of non-Mac OS file servers"  He is still being nice enough to look at the problem, I need to take some tcp dumps and send them over to him.  I will keep this thread updated.

After talking to EZIP and after some troubleshooting, we can see that EZIP looks to be doing what it should.  However, we really weren't able to see any differences in the good and bad packet captures.  It was recommended that I go to Adobe, because even EZIP seems to think that 7.02 update pertained to my issue, even though it didn't fix the problem.  I am on the phone with the Adobe as I write this.

So I am not alone, this makes me feel better about the situation.  I am going to call adobe, I can sometimes replicate this many times in a row in the same file working with two machines.  I am going to set it up and hopefully have adobe take a look at it.  Will keep this thread updated as I learn more.

Bob

I tried for a little while trying to break it locally and it wouldn't. However, I didn't try it for that long.

Bob