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I cant activate my digital editions. . too many tries

New Here ,
Dec 17, 2010 Dec 17, 2010

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I need help here. I have replaced my hard drive in my mac and now

when I try to install digital editions I get an error of too many activations.

Dont tell me to go to support and file a claim because there is NO

way to fill out an email request for help. why???

I select the reply and am redirected to support with no option of

being able to contact any support person via email, as I have done

in the past.

can you help?? I have ebooks and would like to read them and

need to have my account reset.

I await yr reply

Alfonso

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Guest
Dec 18, 2010 Dec 18, 2010

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The only way to get this fixed is to submit a technical support request by going to http://www.adobe.com/support/digitaleditions and click on 'Submit a web case'.  Indicating that Digital Editions is the product, and including the full text of your error message will improve the chances of a quick resolution.

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New Here ,
Dec 18, 2010 Dec 18, 2010

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Jim,

I have already done that. there is NO I say again NO place for me to

enter the product, digital editions, and submit text describing the problem

I am having. Choosing 'open a web case' redirects me to support

and there is NO place for me to submit the information I need to give

to somebody to help me.

Now that that has been said what else can you do???

I have ebooks I want to read and cant because of your lousy

support department. I need help to get this fixed.

Go to the website yourself and you will see that there is no place

to insert any text to anyone.

please check and advise. this is YOUR product and you should

provide email support for it. I used to be able to do this I dont know

why I cannot now. why have they changed this. again there is no way

to create a web case.

I await your reply

Alfonso

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Guest
Dec 19, 2010 Dec 19, 2010

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Once in the "Customer Support Portal", In the "Technical Support" form, select "Using a product or service" as the "issue type",

Then select the "Additional Products" radio button

Next select "Adobe Digitial Editions" from the drop down list

Then hit the "continue" button, and there will be an additional form to fill out containing multiple text fields for entry.

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New Here ,
Dec 19, 2010 Dec 19, 2010

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New Here ,
Dec 19, 2010 Dec 19, 2010

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I have had it with ADE. They have reset my activation count at least three times but it continues to plague me. Unfortunately I have invested in many ebooks and can't just walk away so I'm stuck waiting for help yet again. I'm thinking about just scrapping ADE and buying a wireless reader and never using another Adobe product again.

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Guest
Dec 19, 2010 Dec 19, 2010

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The support responses should have included this helpful bit  ---- Deactivation does not get you back an activation count, all it does is erase the activation off of the computer/device.  In other words going through Activation/Deactivation cycles will eat up your activation allowance and is the most common cause for this.

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New Here ,
Dec 19, 2010 Dec 19, 2010

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Obviously there are some big issues with ADE. Why aren't they being

corrected?

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