10 Replies Latest reply on Dec 22, 2010 12:51 PM by Claudio González

Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 21, 2010 7:57 AM

I'm running Windows Vista Business and after installing Adobe reader X. It will no longer opens forms. The program simply quits responding. Tried installing it on a Windows 7 computer and it works fine. Any help besides reverting back to Reader 9.4.1

1. Re: Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 21, 2010 11:19 AM (in response to ssuuppeerrbb)

I found an issue with the new security features in this version of Reader. If you go to Edit>Preferences>General and uncheck "Enable procted mode at startup." You will get a pop-up warning that you will need to manually restart Adobe Reader. Restart the reader and the problem seems to be resolved "for now"
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2. Re: Can't open forms with Adobe Reader X

George_Johnson Dec 22, 2010 1:22 AM (in response to ssuuppeerrbb)

Are these forms XFA (LiveCycle Designer) forms or Acroforms (created with Acrobat)?

Can you provide a link to a sample?
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3. Re: Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 22, 2010 7:37 AM (in response to George_Johnson)

I have them locally on my computer. They were created with acrobat 9. I'm not sure how I would post one online for you to look at.
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4. Re: Can't open forms with Adobe Reader X

George_Johnson Dec 22, 2010 9:33 AM (in response to ssuuppeerrbb)

Feel free to email me a sample at acroscript at gmail dot com.

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5. Re: Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 22, 2010 1:25 PM (in response to George_Johnson)

Don't know if it works but I'll try to attach a file here

Linford Wiebe
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6. Re: Can't open forms with Adobe Reader X

George_Johnson Dec 22, 2010 10:14 AM (in response to ssuuppeerrbb)

I tried it on XP with Reader 10 and it works fine. I wonder if enabling the protected mode log file will give any clues.
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7. Re: Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 22, 2010 11:20 AM (in response to George_Johnson)

I'm gonna email you a copy of the log file after trying to open these forms in protected mode. Doesn't help me a lot but maybe you know how to read this type of script.
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8. Re: Can't open forms with Adobe Reader X

George_Johnson Dec 22, 2010 12:10 PM (in response to ssuuppeerrbb)

Nothing jumped out at me, but I don't have the expertise to evaluate it.

Hopefully someone from Adobe will wander by and take an interest in this problem.
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9. Re: Can't open forms with Adobe Reader X

ssuuppeerrbb Dec 22, 2010 12:18 PM (in response to George_Johnson)

Thanks alot for your interest in this matter.
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10. Re: Can't open forms with Adobe Reader X

Claudio González Dec 22, 2010 12:51 PM (in response to ssuuppeerrbb)

Linford, I don't know if you really want all that personal information in your message #5 made public. If you don't, I suggest opening a new thread to ask for it to be removed...
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